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November 2023 by Darlene Gober
I have nothing but problems with this bank.Takes a year to be on my own account after putting somebody else as account holder.Then debit cards don't work.Now again debit cards don't work when going to fast food places.Worst experience ever.
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May 2023 by Brandon Logan
This bank is absolutely garbage. I have had at least one problem with them every month since they took over from national. If you call them it’s never their fault or nothing they can do. Example today 4/22/23 I deposited a check from my family’s ranch account to my account, both accounts are at the Gatesville cadence office, and they can’t have the money in until Monday. They said if I had done a transfer it would have been the same day. What is the difference when both accounts are in the same bank. I will be closing my account with them the next day I have available during the week. Highly recommend you consider a different bank with better customer service. One that isn’t so large that they can just treat customers how they want.
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January 2023 by Ann Ciarico
I went to the drive through to deposit a check. The teller was so rude. She didn't address me with one single word - "hello," "thank you for banking with Cadence," or "have a nice day," nothing. I've never had a bank teller that refused to say anything to me at all. A terrible representative for the bank. Her job should be on the line.
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January 2023 by thatstypically taylor
I’m very unsatisfied with this bank. The app is always experiencing maintenance, and I am unable to access my funds. Please bring back National. I never had one issue.
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January 2022 by Tara
If I was able I would give this pos bank zero stars. Not the local branch employees. No real notice on transfer from national to them, dont get the new cards out in a timely fashion. On top of that they canceled my cards and I still have yet to receive my new ones. I've missed payments on bills and my car ins because I can't access my OWN flipping money. Using my bank account doesn't even work, the payments are declined. And I'm not excited about getting my cards because my mother's card doesn't work half the time anyway and is declined even though there is plenty of money. What a worthless bank
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January 2022 by Sarah Erber
Been with them for over a year and love it! So much better than any other bank I've had.
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January 2022 by Lisa Dickison
They were helpful in that they told me where the support account was actually at. It was at another bank.
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January 2022 by Shana Potter
Bank bought out National and has turned into nothing but a fee after fee bank.
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January 2022 by Juan Martinez
They never answer the phone but when I go in the building they can talk to me…. Not cool
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January 2022 by Casey J
Slow and drag A**!!