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March 2024 by Chloe Collins
It was such an easy process to open an account. Nathan did such a great job on helping me open an account. I love how they run things here and am happy to have a bank account here.
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January 2024 by Marie Dominguez
Nathan is very knowledgeable, friendly and courteous.
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January 2024 by Reneé D. Curtis
I usually dread having to go to the bank and make changes to accounts and get new debit cards. However, today I went to ExtraCo and Keeley helped me with all of that. She was very knowledgeable, courteous, and made the whole interaction seamless and pleasant. It was nice getting to know her and I love the new building.
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December 2023 by ralph robinson
The Gatesville and Copperas Cove branches are the worst for car loans and general services. Over the course of a few years, they have shunned us on all requests for unjustifiable reasons. The latest is a single torn 20 dollar bill I had that tore in the wind on my farm and I could not find the other half. The teller told me it had to be 75 percent intact, according to "their policy". Nevermind trying to help me with my problem by referring me to the FED, who will replace torn bills on a case by case basis. I finally got a good service provider to usurp the Gatesville branch teller on this ridiculous encounter. Then two years ago, when interest rates were low, I went to the teller at Copperas Cove Extraco, and they refused to deposit an 8000 dollar credit card convenience check with 0 percent interest. They told us it was their "policy" not to accept these kinds of checks anymore. Hold and behold, I did not accept this bogus garbage, so I went to their auto teller machine on the lot and it accepted it. They refused to explain this flaw in their "policy" either. And online banking on the phone application will also accept because I have continued to do that. And then, after financing a car for three years and paying in full, they refused to finance another. Just more of the same garbage we've come to expect from Extraco. I got the new vehicle financed immediately elsewhere. So now they've cancelled our account because of my abrasive attitude with Them in Gatesville for never even trying to apologize to me for the 20 dollar bill fiasco. It is good we are now with another bank who really cares about all their customers.
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October 2023 by Lester Blanchard
Nathan did a great job with the business I needed to complete, fast, professional and friendly.
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October 2023 by Lynda Neel
Keeley is the most personable, professional and helpful person at Extraco. She made my experience so easy and I really enjoyed her friendliness ! Kudos to Keeley Thomas!
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September 2023 by Google user
I just want to share with you how awesome Haley Rutledge is. She has gone above and beyond to help me with my banking needs. She has helped me tremendously and I just really appreciate her so much! Extraco you definitely hit the jack pot with her. Her customer care is top notch!! I know she will help me in any way or at any time. Thank you so much Haley, you have earned employee of the year in my book.
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September 2023 by Melissa Cisneros
I just want to share with you how awesome Haley Rutledge is. She has gone above and beyond to help me with my banking needs. She has helped me tremendously and I just really appreciate her so much! Extraco you definitely hit the jack pot with her. Her customer care is top notch!! I know she will help me in any way or at any time. Thank you so much Haley, you have earned employee of the year in my book.
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September 2023 by Darlene Curie
Rick and i have banked with Extraco for many years. We started with Keith S &Vikki S, and now we rely on the guidance of Tom C, Haley P, and the bank staff.In Nov 2023, They will move from Main St to new location on Bus36. So excited!!!!
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August 2023 by Lori Rockwood
Keeley Thomas was great. She was friendly, pleasant, and efficient.
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August 2023 by Kael Robison
Nathan was extremely helpful and was able to set me up a new account fast and easy
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August 2023 by anayah copeland
I had a great experience when visiting this branch. Tatum was super helpful in meeting all of my needs and had me in and out super quick. I would come back just because of how great her service was with me!
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August 2023 by Daena Resendiz
Keeley Thomas is the way to go! She made the creating a account process easy and understanding! 5 stars!
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July 2023 by Michael Groh
Remarkable customer service and looking to help anyway they can. I recommend speaking with Keeley she was a great assistance in setting up my account.
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June 2023 by Renegade Rambo
The person that helped me out was super patient super friendly helped walked me through every step of the way made what seemed like a super difficult process way more simple great help overall and plus I got a pretty cool debit card design
