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April 2024 by Yani Hernandez
Thank you for a proper customer service today and past days, quality and etiquette was amazing. Keep the great work ?
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April 2024 by TAMMI
Stephanie the branch manager is awesome, she knows her job and is very knowledgeable, banking there for over 15 years
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April 2024 by Gerardo Ramirez
The branch manager is the only reason we still bank here. She’s kind, patient, and very professional
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April 2024 by Amanda Ramirez
5 stars specifically for the branch manager Stephanie, I would give her 10 stars if I could!! She’s always the sweetest and most helpful! Not just with me- I see her interact with other customers as well while I’m in line and she’s always the first to give a smile & make sure everyone is taken care of. The company definitely made the best choice when promoting her to manager, this is the best I’ve seen the bank in years. Thank you Stephanie
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April 2024 by Hailey Potter
Best service I've ever had from a bank. So thankful that Stephanie is knowledgeable in her job. It really saves me so much time whenever I need help!
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March 2024 by Amanda Lewis
I went to the bank yesterday to do a deposit for the company I work for. The branch manager and I use to work together YEARS ago. Every time I go to do a deposit for my company everyone is so sweet and so polite and then there is Stephanie. Everytime I have to go in and do our deposit and she's there I get nothing but eye rolls and her making rude faces from her. She also refuses to do my transaction when the other tellers are busy. She will just go to the back and ignore me. This is extremely rude and unprofessional. If I had a choice I would 100% recommend my company to change banks. Especially if Stephanie can't be professional and put her personal feelings aside.
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March 2024 by Yanina Concepcion
I think that a manager that mocks customers shouldn't have this type of position. You need to be polite, smile and offer the best service. So unprofessional!!!
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October 2023 by Garrett Fellers
Honestly amazed they've been around so long; nothing but a bunch of slack jawed idiots who have no clue what they're doing. I will be shutting the account down shortly and going down the road to another bank that I've never once heard a bad thing about. I use to hear good things about this place but lately nothing but complaints and I can definitely see why.
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October 2023 by Garrett F
Honestly amazed they've been around so long; nothing but a bunch of slack jawed idiots who have no clue what they're doing. I will be shutting the account down shortly and going down the road to another bank that I've never once heard a bad thing about. I use to hear good things about this place but lately nothing but complaints and I can definitely see why.
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February 2023 by Tammy Giger
Shout out to the ladies at fcb. Super friendly and helpful !! Yall are amazing !!!
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April 2022 by Bryan Rhudy
This is the worst bank I have ever banked with and I will never bank here agian very unprofessional management and nobody that works here knows any of the rules of banking they are always having to make a phone call because they are clueless when it comes to knowing anything at all about banking.
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August 2021 by Kayci Whigham
Stephanie and Stephanie (there’s two), are the Best!
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May 2021 by Mark Sims
Great bank for 25+ years. But overdraft charges are too high.
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December 2020 by Brent Pope
Generally, service inside the bank is great. Staff is friendly and attentive. However, if you need to call and speak to someone, it is impossible to reach a local rep. And hold times are never below 20 minutes.
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January 2020 by Bt P
Generally, service inside the bank is great. Staff is friendly and attentive. However, if you need to call and speak to someone, it is impossible to reach a local rep. And hold times are never below 20 minutes.