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October 2023 by Kaye Collins
Vanessa was very courteous and helpful with scheduling our move out. Thank you!
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September 2023 by Troy Barner
The people were nice. Overall was a great experience.
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August 2023 by Greg Strohschein
The call was easy, smooth and quick. No problem at all.
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June 2023 by Michele Anderson
It’s been smooth and easy. Dean was helpful on the phone when it was time to move out, too.
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April 2023 by Teresa Armstrong
DO NOT USE THEM! FACILITY IS NOT SECURE!!!! We had hundreds of dollars worth of stuff stolen and by the time we learned that it had happened the security footage was already recorded over, so insurance won't pay for any of it. Avoid this place unless you want to go check on your stuff every single day!
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April 2023 by Joseph Oder
Crystal was amazing and Awesome!!Easiest transaction ever and my very BEST experience since becoming a client, THANK you again Crystal!!
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April 2023 by Ali Bettridge
Sonia had all The answers and was extremely pleasant she was efficient and was very knowledgeable you need more Sonia
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March 2023 by Melinda Benoit
Vanessa was great to speak too. She answered all my questions and I rented another unit when I had every intention to cancel the reservation. But she answered my questions and really showed concern for my unhappiness from a email I received that didn’t address my questions. Thank you Vanessa
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March 2023 by Brandy Moehlmann
Akein assisted me with an issue that the online system just couldn’t “figure out.” He was helpful and kind and took care of the problem quickly.
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February 2023 by Monique Lara
I had an excellent experience speaking with Kim. She was very helpful as well as patient, kind and understanding. Great customer service goes a long way!! Thank you Kim. =)
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January 2023 by EA Pittman
I do not like them. At first I was excited to use them because they made an effort to make sure our things were safe. A couple months down the road and they removed the keypads on the climate controlled units so everyone and anyone could get in. If u have a problem u can not contact anyone. They automatically withdraw my payment from my card continuously!!!! They raised my rent on my little bitty unit right away!!!!!
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January 2023 by Matt Armstrong
I had previously lived in Georgetown, & before I moved, (an hour away), I got a climate controlled indoor unit for many items I didn't have room for at the time. I rented the unit in June 2022 & was there a number of times picking up random things I needed. I used a security lock that WILL NOT RELEASE THE KEY UNTIL IT IS LOCKED. The first week in October, I received a text saying my lock had been removed & one had been provided. I've never been late on a payment & had no idea WHY MY LOCK HAD BEEN REMOVED??? I returned to my unit a few days before Christmas to pick up some cold weather items, such as a new in the box propane heater, hand warmers, etc...& found them MISSING. I emptied the remaining contents of the unit today, (Jan 28th), finding that a portable a/c unit, air compressor & hose, air tank, & a small battery charger were also missing. The battery charger belonged to my father & had EXTREME sentimental value. Calling the number for the business led me to unanswered questions & blaming ME for not locking it???? The text FROM THEM clearly stated THEY REMOVED MY LOCK!! I was told I must get a police report... did I mention I live an hour away!! Missing work, paying tolls, etc.... would make it not worth the hassle considering I wasn't assured the items would be covered!! I'D GIVE ZERO STARS if I could.... pathetic way to run a business & YOU HAVE SECURITY CAMERAS & obviously SOMEONE was there changing out my lock!! I WANT TO KNOW WHO THAT PERSON WAS!!!
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November 2022 by Katie Taylor (KT)
Great facility, easy to maneuver your vehicle around when loading/unloading a box truck. Super big perk for me is the ability to purchase the good storage locks on site (although I'd prefer the key version to the dial number codes). Location is about 5 minutes away from my home so that's a good bonus feature as well. Love the available options of climate controlled VS non-climate controlled units and additional vehicle long/short term storage rentals. I wish the monthly rates were a slight bit cheaper but it's pretty standard pricing for what you get-location and space wise.The only other negative thing I can say is the facility access times. As a night owl, I tend to be the most productive and have my "light bulb moments" of clarity after midnight-ish, so not being able to access my stuff after 10pm is a real buzz kill for my artistically strange brain.I'll give this place 5 stars when they start having 24/7 gate access!
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October 2022 by Vito F
I just checked in to the storage facility this week. The process to get the spot is great, as it's extremely easy and all online if you choose to do it that way. The facility looks clean and well put together.The star deduction is for the outdoor paid parking spots. It's a tight fit, I mean a really tight fit. I've got a 20ft enclosed cargo trailer and it barely fits between the lines in the larger of the two options. The guy next to me has his wheel on the line. I pray that the person on my other side has a small trailer. It's so tight, that I'm still debating whether to leave it there since I'm paranoid someone will hit it when trying to park in their spot. If you have a large trailer, I'd also only rent if you're comfortable maneuvering your trailer in tight spaces.Other than that, so far so good.
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July 2022 by Jennifer MacGeorge
I’m here, with my movers, we can’t get into the climate controlled area because I was never sent the code to the door to the climate units. Now I had to rent a second unit just to put my stuff away, and I’m super irritated. There’s no one to talk to, the phones are off. No one to help in an emergency. This is terrible, and the Ive now spent so much money on this trying to get it to work. , and I can’t wait to move my business from this place immediately. I have to, because my items will warp in this heat. Why would a completely automated place not give me all the codes I need to access my unit. This is such a hassle.
