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September 2024 by Trudi Miller
I had an excellent initial response from Santiago. Doug is a kind and efficient professional. I highly recommend American Medical Equipment.
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July 2024 by Suzy Taylor
I tried to get CPAP supplies from these people got the runaround for over two months. Pulled my prescription from them going to someplace else.
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November 2023 by Jennifer C.
Awful service. Not only did it take 4 months for them to deliver a CPAP machine for my dad, (they blamed the doc for not sending the paperwork) they were a no show for the first appointment. Nobody from the company called. When I called to find out what happened, someone said very casually, "oh, the technician forgot." Then, on the day of the second appointment, 30 mins before the technician was supposed to show, I get a call about a co-pay. They had 4 months to discuss a co-pay. When I asked are you seriously just now telling me about a co-pay? Angela (I think) said "oh, I thought I already did." It appears this company's employees have poor memory and very lazy approach to healthcare. I wish I would have chosen another company, but I didn't want my dad to have to wait longer...which I'm sure is how they stay in business because it is DEFINITELY NOT their service.
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September 2023 by Round Rock Raj
Closed before 530
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June 2023 by Bob Fields
My wife needed a distilled water container for her cpap machine over the weekend, the problem was they are closed for the weekend. So, I decide to call and leave an after hours message. My phone call was transferred to the owner/mgr who told me she would have the container ready the following morning if I could get to the store. I showed up on time and promptly got the container as promised! We got outstanding service from American Medical for my post stroke wife and I would recommend these folks to any potential customer.
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June 2023 by Cindy Schwertner
Omg arrived in Georgetown hotel today 06/09/2023. Started unloading my stuff and my equipment at 415pm. Git to my cpap machine and began putting it together when I realized I made a mistake on the tubing. I have a newer cpap and an older one I travel with. I called them at near 5pm. I got to their place about 515 with my cpap. I am so blessed they had the regular and so kind. Now I can sleep tonight.
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June 2023 by Alondra G.
Called to see if they had a medical boot and they took the time to look for one - thank goodness they had one in perfect condition. Stopped by an hour later and they were quick to assist and get me on my way I truly appreciate your help in this stressful time!
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June 2023 by Lauren H.
BEWARE...Do not use if you need supplies for a serious condition. My dad has a tracheostomy and feeding tube. I stopped by in-person and brought in exactly what we need. They said they received the order from the doctor and I should receive supplies in 1-2 days. After 10 days, multiple phone calls, emails and another in person visit, nothing is ordered. Different people are asking me basic questions I have answered multiple times. I'm now in a critical situation to find supplies. Stay away! Poor management.
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April 2023 by Laura Martino Poley
Highly recommend for those traveling! I realized I left my medical supplies at home and Nancy was so helpful by phone. She checked her inventory quickly and held what I needed at the front desk. In less than a few minutes, she resolved my concerns with a gracious and empathetic demeanor, getting me exactly what I needed. Thank you Nancy and American Medical!
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January 2023 by Lynda C.
These people are really awesome to work with.....especially Jessica. Everyone know everything about medical equipment and their inventory. I found C-pap equipment there and lift equipment. You ou can count on everyone at tjis store.
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April 2022 by Chris Hess
Broke my Ankle. Ordered a knee scooter they were able to deliver it the same day fantastic
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March 2022 by Larry B.
I had an immediate need for a replacement CPAP machine, and they were able to set me up in a rental quickly. Professional and nice to work with. Wonderful service. I would recommend to a friend!
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March 2022 by Charlotte B.
Everyone is so friendly and helpful at AME! They helped us repair our Rollator! Many thanks!
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December 2021 by Nate Presley
I have rented equipment from American Medical Equipment multiple times when my family has visited and needed items during their stay. Every time, the staff at American Medical Equipment had what I needed, they helped me very quickly, and they were reasonably priced. Thank you from a happy customer!
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December 2021 by M Max
Never calls back when they say they will and end up waiting twice as long for my supplies. Today, same thing.
