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August 2023 by r texas
Had an awesome experiencetoday with Doug T at AT&T in Georgetown TX. Doug was above awesome, kind, intelligent, patience and so very easy to work with. I drove 30 miles to go to this location, far better than closer AT&T locations. DOUG ROCKS! Thank you Doug and thank you AT&T G/Town.
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August 2023 by Jade Howard
I went to visit my grandmother and she was explaining to me how she was having trouble getting a new phone because she doesn’t have WiFi to back up her iCloud and doesn’t want to lose her pictures and contacts. She showed me the employee helping her wrote her a list of things to accomplish in order to get a new phone, drew her a diagram of how the process works, and told her several things she could try. Most people wouldn’t take the time to help an elder to this extent. The business card he gave her said “Daniel Utley”. Thank you, Daniel for taking the time to kindly explain and helping my grandma!
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May 2023 by Barbara Hooker
Great experience with the man who helped me. Can't say the same thing for the woman. I was the only customer in the store and she didn't acknowledge me, she was on her phone the entire time I was there.
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April 2023 by B. Hooker
Great experience with the man who helped me. Can't say the same thing for the woman. I was the only customer in the store and she didn't acknowledge me, she was on her phone the entire time I was there.
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April 2023 by Greg Black
ZERO stars is the true rating! Horrible experience March 17th, 2023 between 3:00PM and 3:35PM. Two employees, no name tags, would not identify themselves when asked, would not provide managers names. Experience was so bad this 26 year AT&T customer is considering leaving AT&T.
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March 2023 by J W
I have no idea how this store has a 4 star rating, it looks like all the reviews are old! I went in to buy a new phone and the sales person did not know any of the answers to any of my basic questions, I basically got more info on the printed comparison paper that was printed out. It gets better- none it the phones were even changing therefore they would not powered on to look at screen-like the DI (digital Island)! One guy said the port had been broke for a while. One my way out they said I could try a different store. Also the store and phones were VERY dirty!
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March 2023 by Nick Edwards
If you need help with your account, phone, accessories, or information on anything related then this is the store to go to. DO NOT GO TO THE STORE BY WALMART!!! COME TO THIS STORE!!! They are fast, helpful, knowledgeable, and respectful. Great job on customer service! I really appreciate all the help this team has provided!
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February 2023 by Groot
If you need help with your account, phone, accessories, or information on anything related then this is the store to go to. DO NOT GO TO THE STORE BY WALMART!!! COME TO THIS STORE!!! They are fast, helpful, knowledgeable, and respectful. Great job on customer service! I really appreciate all the help this team has provided!
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December 2022 by Sydney Clark
Definitely recommend this store! Daniel U is very helpful and his energy is like no other! The manager, whose name I cannot remember, was also very nice and professional!
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October 2022 by Callie Heidolph
First off, if I could give 10 stars I would because the retail sales consultant Daniel is that good. We first go in to the ATT store to get my new Apple Watch cellular data, and realized that we had a more complicated issue to deal with. Daniel with the greatest personality gladly helped us for the past week it took us to solve this issue. He truly is amazing because he was able to explain all the issues very simply for us to understand without getting impatient. Daniel seriously will be the only AT&T person I trust with my phone service and that is saying a lot. I have always dreaded going to the AT&T store, but will gladly go now to his store because I trust him. Daniel has made day with helping me solve my phone problems, don't hesitate ask for him!
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October 2022 by Judy Hebert
Store representative- Daniel - took his time to answer all my questions. He treated me kindly and respectful as I’m not tech savvy. I will return to this store on Williams Dr in Georgetown texas for further ATT purchases.
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October 2022 by Marla H.
Josh helped us get set up with new service. He was so helpful and friendly. Made the entire experience easy and seamless! Even made us laugh. We did not have to wait in line. He went over all the plans and options for phones. He was through in trying to save us money. Best AT&T store we have been to.
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September 2022 by Patricia De La Cruz
We got a new phone for my daughter and the sales lady told me a price for my new plan and I was ok with the price and the bills showed different price, way more expensive that she told me.I called At@t and this nice guy told me that many people complaint because at the store people get a different price in compare with the real.Anyways I’m changing different provider.Bye At@t
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August 2022 by Alma Parson
Kyle A. Was awesome. He helped us twice with our account. Once when we had a joint account with our son and wife and then we split the account. Then we needed help with the account again because it wasn’t completely split. It now is. Kyle was so patient and very personable. He is definitely a jewel for this ATT store.
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June 2022 by Gwenneth Bundy
Andy was so helpful when I needed assistance transferring my data from my old iPad to my new one that was shipped to me! Very patient and personable!I also enjoyed my time a few days ago with Jackie when buying my new phone and iPad! Thanks, ATT for great customer service both days!
