-
January 2024 by Armo F.
This is generous to give it a 2 star review. They are so profoundly overwhelmed and rely so much on PA's who know as much as I do, that one simply cannot use Scott & White for anything except very very basic things. They are a detached "hospital corporation" entity that puts the employees and the patients LAST.
-
September 2023 by Becky C.
Laura at the front desk has to be the best check in lady EVERRRRR, we had a little trouble but she didn't stop until everything was perfect!! If every check in lady would be like her all the process for everyone would be perfect .
-
June 2023 by Greg
The Pond here is beautiful and the dog’s loved swimming in it.
-
June 2023 by Truth T.
Horrible, incompetent patient care! The clerical staff are rude & will give medical advice not knowing what they're talking about! Yet, if you're rude back, they threaten to dismiss you as a patient! It is pathetic! I waited weeks to see my PCP for an injury then at 5:30pm on Monday, a clerk called & stated that the doctor decided to "work from home" & do video Appts that Wed - the day of my appt. Scott & White can Bill for the same amount as an In-person visit, so they don't care but a Video call is far from good patient care! I'm so fed up with their lack of care for patients & their rude treatment! Scott & White is just a big corporate owned, greedy money-maker! Patient care is at the bottom of the list!
-
June 2023 by 1 Shot
The Pond here is beautiful and the dog’s loved swimming in it.
-
May 2023 by Vince C.
Diabetes classes are wonderful! Heather Hay and Ryan are great leaders. We've learned so much.
-
March 2023 by Karla H.
Last week I was having abdominal pain. I was not able to see my doctor at BS&W, but saw another doctor who ordered a CT scan. There is no CT scanner at any BS&W facility in Georgetown. You have too drive to Round Rock. That facility did not have an opening until at least April. I am a 70 year old single woman. I had to drive to the Cedar Park BSW Urgent Care to get the CT scan. Additionally, a friend told me that he was trying to get a primary physician at BS&W Sun City. He had appointments with two doctors, who quit. He tried to get an appointment with my doctor, but it would be eight months. I think BS&W does not want to spend the money to pay their physicians well and clearly they are overburdening the physicians in the Sun City group. Personnel issues aside, all it takes to get a CT scanner is to spend the money. I worked in corporate America for 40 years. BS&W doesn't want to spend the money to retain an adequate number of physicians or to buy needed medical equipment. The office on Williams Drive is immediately adjacent to a retirement community of at least 20,000 seniors, most of whom have health problems. I lived in Houston and North Carolina. The care here is the worst, not because of the doctors, but because of the management.
-
July 2022 by shane h.
As bad as it gets. Doctors sending me to other doctors in a chain of referrals that leaves me with absolutely no results for the issues I am experiencing. Billing as been slow and lacking severely in the area of results. My first four visits, I was referred out by every single doctor I saw, except for the last one, who was a primary care physician. Leave it to a doctor to spend 3 minutes in the room with you, so they can hit a quota of 65 patients a day. All to help them take four vacations a year. Try doing work for one and see how much they complain about how much you bill them without a single consideration for the amount of time you spent do the job. When I ask for help with my billing questions, it took weeks to get a response. After the initial response, it took a week or more to get a response to the next question. If you don't respond within a week or two, the link is deactivated. You then have to start over. Making matters worse, is trying to find a way of actually contacting someone. Accountants say let's do everything electronically and make the caller go through a call-tree so we don't have to pay someone to answer their call and direct them to the appropriate department. I submitted all the paperwork they asked for. I was told it would be reviewed. I received a collections notice and was wondering what I did wrong. I called billing and was asked a series of robotic responses. I was told I didn't provide the appropriate forms. I stated I did. Guess what I was told?! I asked what do you need? I was informed of what I needed to submit and then informed it was too late. I asked why wasn't I informed of this before? I finally lost it and said I will never, ever visit another one of your clinics!
-
December 2021 by Rick S.
If you have anything beyond a sore throat, look elsewhere. 3yrs ago their podiatrist mis-diagnosed plantar fasciitis as a sore ankle joint...this eventually led to stress fractures and me needing surgery. Fast forward 2yrs and I tore ligaments in my foot. It took 2 months to have imaging done, and the first two weeks was down to two of the podiatrist being on vacation (husband and wife team...Hudson). Told me to follow up with my regular Dr. but his schedule was always slammed. He then quit so when I asked for a refill, they said I need to start with another Dr and be evaluated...it's been a ongoing issue, why's the burden on me? In other words, it all comes down to money with BS&W. I had intestinal issues years ago...same thing, difficult to navigate and get things done. They're too big for their britches and lost their sense of customer care. I'll be taking my business elsewhere. I wish I could find a small independent but they're all being absorbed by the big operations who could give a toss. But if you don't mind paying endless co-pays and getting minimal results, BS&W may be your place of choice.
-
November 2021 by Lew R.
Have been a patient for over 25 years. I've had several issues over that time span and have been extremely pleased with the clinic, the Primary Care Doctors, the hospitals in Temple and Round Rock.
-
October 2021 by Shannon L.
Had the pleasure of meeting Dr Menzie wonderful clinic and friendly staff ! Thanks again !
-
August 2021 by esham blazer
Great service, nice and helpful people
-
December 2020 by D P.
BSW seems to have some serious disclosure issues with MDs who are in network and facilities which are not. It's also impossible to find anyone to explain. I spoke to 5 reps on the phone trying to figure out if my insurance would work. Could not get any good confirmation or explanations. The MD I saw was great. The $210 charge was reasonable but turned out I was over-charged. The amount owed was $75 due to negotiated rate and insurance coverage. Now I'm seeing about $700 in facility charges with an out of network adjustment for about $300. The excess paid to MD was not applied. Later, a financial manager explained BSW is a medicare approved facility. Facility is considered "an outpatient hospital." She believed the billing/insurance situation is legit. Ok fine, but when I pressed her on BSW employees obtaining care with their coverage, she admitted married employees with kids will use the non BSW employee's coverage. The issue is really disclosure and customer relations so that no billing surprises occur. If you are on medicare, this could be a good place to go. Again, the MD was great. Looking at other comments, it seems these problems have existed for quite some time. If BSW management was tuned into their operations, perhaps those of us looking for providers could be properly informed before wasting everyone's time. Hopefully St. David's clinics are better run! UPDATED - spoke to billing rep about the approx $700 bill on-line. He basically said I should not have the bill as the balance is not owed (at this time). It was going to insurance still for review. Yet there was the bill! Bill was on a BSW website with a due date. He told me I needed to talk to their system contractor that put the bill there as he "didn't have control over them." I told him I've never heard of a billing entity not taking responsibility for on-line data with their name on it and suggested he escalate to mgmt. He wasn't interested. Terrible service. He did say the facility is in-network and I needed to wait for explanation of benefit from the payer. I can't get consistent information from BSW. If it turns out facility is in network, I'll update and raise the rating.
-
August 2020 by Franklin R.
There is on easy way to find the contact BSW about an insurance claim they have filed incorrectly for the wrong person. The phone is worthless as no one will answer. The website does not provide any information. For months now I have looked and looked but refuse to wait more than 3 minutes for a real person to respond to my call. So, bottom line if BSW wants to get paid someday they might call me as my insurance is not paying them. Guess they don't care if they get paid or not. Maybe when I have some free time and nothing better to do I might try again to get this corrected.
-
December 2019 by Chris L.
Showed up at 8:40 for a 9:00 AM appointment AND AM STILL WAITING at 9:28...how does the medical profession get away with such lack of professionalism? Wonder if my BP will be elevated? Haha.