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February 2024 by Dereck Decluitt
Regrettably chose this location. After promising to be treated like family, we were met with know it all doctors that seemed to be out for profit instead. They scheduled out c-section a day later than we requested, not because of their availability, but because he thought it best. Our puppies came one day early on a French bulldog litter, and we scrambled to pay $5-10,000 for an emergency c-section. After that, they let us down on multipl more promises that we previously discussed, before we agreed for them to be our veterinarians. We ultimately chose to move to another vet immediately, which we did and are very happy there. After we left, they were vengeful and vindictive in their actions and were nowhere near warranted, even though we wished them well on our way out the door, despite being the bigger person after being treated disrespectfully in person. Shame on this place. You folks can do better than this I promise!
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February 2024 by Elizabeth Smith
I love it there good service
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February 2024 by Sally Hardeman
Called to get an appointment because my dog was sick. We are a current patient-said they could work him in today for an extra $90 fee today or can be seen tomorrow. That is ridiculous! Apparently money is more important than a dogs illness. Will be changing vets.
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October 2023 by Alysha Martinez
Dr. Hoff and Dr. Joyner are great! We recently moved and needed a vet to care for our pets and I was amazed by the services received. The wait times are not too bad, and the time staff takes to explain things is nice. They will answer any questions you have.
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September 2023 by Kevin Spencer
Castlerock was great when we first started going there, however we’ve decided to part ways. Our pet had a medical issue recently and the lack of communication was incredible.Dr. Hoff was amazing with our dog, but the front desk staff is inept. Constant confusion and miscommunication in recent times. The last straw was when we were called about a balance we might have had with the office. Not thinking we had a balance owed, we requested an itemized receipt to try to see what was going on. The office staff’s response was to forget about the bill as it would cause frustration for both of us. We weren’t frustrated at all. Just wanted to know how we ended up having a balance with them.We would probably go back to Castlerock if the constant issues with unprofessional staff was fixed.
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September 2023 by Danielle Allen
Took our oldest cat in there. They did blood work and took great care of her. She's still with us at 16 1/2 years old. Thank you for all your great service
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August 2023 by Robert Hixon
Great place. My giant black lab, Lizzo, was scared to death. They were great with making her feel comfortable there.
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August 2023 by Lily Garner
Me and my fiancé came in with our new little puppy sugar and the staff from beginning to end were super nice including the veterinarian. We are so happy to find a place we can trust to take care of our sweet little sugar ❤️
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July 2023 by Cameron Tucker
DO NOT GO HERE UNLESS YOU WANT TO WASTE MONEY. Took my puppy in for a cherry eye, i requested surgery, instead they said to do antibiotics and charged me $200+. 2 days later i was back because his eye was bleeding profusely and made them do surgery. That $150+ more. Then the surgery was $500. Thought i was done with them, but then his eye started to look back post op so we took him back in, they said its infected and proscribed us steroids to help, we pointed out the piece of tissue literally left over floating on his eye and they told us it was just an eye booger. $100+ more gone, and his eye is STILL MESSED UP. I’m now going to be out more money because i have to take him somewhere else that is actually competent and can do the job right the first time. This place should be shut down, its an embarrassment of an establishment.
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July 2023 by Lyndsay Flynt
I go here all the time and I don’t know what happened but people at the front desk and on the phone have been extremely rude. New management? I never feel comfortable here anymore. I always feel unwelcome and like I’m annoying them.
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June 2023 by Desirae Smith
I took my Fur baby Meestro in because he was very very sick and they were the only ones from Killeen to Austin who had an opening. They treated him immediately and with love & care. They were gentle with him even though he was a lil feisty. And I must say I made the right decision to drive to Georgetown because they saved his life and now he is back to normal. Thank you ???
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June 2023 by Ann Marie Daley
We unfortunately had to have our old family dog Shiner but to sleep urgently. We wanted to find a vet that would come and do the service in our car to keep him the most comfortable as well as not be in an office environment while we mourned. Castle Rock was the only vet who offered. The whole staff was very sympathetic. JD was extremely helpful doing the procedure and giving us th time we needed. They let me pay from the car as well after it was done. We received the nicest sympathy card in the mail today with personal sentiments from the whole staff. We appreciate yall!
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May 2023 by Tommie F.
My granddog, a Bernese Mountain dog - Hemsky, started limping and hobbling. It was so bad he actually could not put weight on his right hind leg. His joints popped when he moved while laying down. He was only eating half of his usual food; would not move or go outside unless absolutely necessary. Found Dr. Hoff at Castlerock Pet Hospital. Hemsky's parents moved to FL in June which was why he was staying with Grandmother and Granddad. All the staff at Castlerock have been so caring and great to Hemsky and us. And, Dr Hoff...I cannot say enough good things about him. I had to have my son and his wife on the phone to make decisions. Dr Hoff was so great about talking to them on the phone!! Their prices are reasonable. Keep in mind how high everything is now days. A granddaughter took her pug to another vet who charged her $350 for an exam, blood work and one medication. Dr Hoff charged only $50 more for more services: checkup, four medications, blood work, exam and a vaccine. This was very reasonable. Please do your pet, and yourself, a favor by taking it to Castlerock Pet Hospital. You will not regret it.
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March 2023 by Rylen Strassburg
Amazed on how quickly Castlerock was able to get my dog Maycie in for a dental and mass removal. They were incredibly sweet and kind to my girl. Dr. Hoff answered any questions I had and even was very compassionate when letting me know her mass was a Mast Cell Tumor and let me know what to watch out for in the future. Will definitely continue to bring my fur babies here!! ?
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March 2023 by Mama Meliora
Amazing clinic, I've never had anyone treat my dogs Hades, Hera, and Zero with such love. Thank you Castlerock for being so awesome!! 10000% recommend to anyone looking for a vet in Georgetown!
