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February 2024 by Millage Owens
Customer service was great
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January 2024 by Rebecca Dominguez
Easy to maintain and pay. My boyfriend opened his own climatized unit with CubeSmart and we just consolidated our units.
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January 2024 by Ramon Bravo
Friendly staff, simple and easy process with great prices
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December 2023 by B G
Five stars are absolutely not enough rating for this CubeSmart location and CubeSmart customer service as a whole. Saturday 11/25 we had rented a U-Haul trailer and were moving our belongings to another storage facility that we had rented the week prior. When we arrived to that said facility at around 3:30 pm, the elevator was out of order with no date or time of expected repair. There is access to stairs but we had several items the just absolutely couldn't carry up those stairs. I attempted to contact the on-site manager to see if we could temporarily utilize a downstairs unit while the elevator was being repaired and they could not be reached. The manager was not even on site. Mind you we have a U-Haul trailer that is to be returned that evening to avoid late fees. I contacted the customer service to said facility to only get the automated system. Fast forward an hour and now rain, I contacted CubeSmart Storage and not only did I get an actual HUMAN to speak to, I was able to rent a unit on the spot and better yet this facility is closer to our home. I was able to do everything over the phone with the customer service agent and then when we got to the facility at 4:45 Karen (the facility manager) was there and was more than accommodating as well as helpful. Even though she was scheduled to leave at 5pm she didn't present as rushed at all and was even willing to show us a different unit that may have been better for us. Without writing a whole long story, just know that the CubeSmart customer service is over the top and I HIGHLY recommend CubeSmart Storage and I thank CubeSmart for helping us when we were in a serious bind. You guys are the BEST!!
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December 2023 by Rhonda Pritchard
Great customer service. Clean amenities. Safe and well lit.
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November 2023 by Chris Flores
The storage was great at the beginning of move-in. The rate was great but increased through the years. The driveway was difficult to move in because it has pavers instead of concrete or asphalt. Also the entrance is too high. You have to lift items to get through the transition. I was able to find another storage unit, for half the price, without these issues through another business.
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November 2023 by Karen Greene
The lady that runs the front desk was so helpful and knowledgeable about the units and pricing. She took care of my account quickly and got us all set up very efficiently.
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November 2023 by Bruce Vanderschaaf
Karen in Georgetown, TX on Austin Ave. was so very helpful and pleasant to work with. She was very knowledgeable and experienced and walked me through the process perfectly.
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August 2023 by Veronica Rodriguez
Alan was super helpful and the place was very clean! Give that man a raise!
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August 2023 by Jonathan Johnson
My company rents out a unit at CubeSmart. Karen has made the transition very smooth we have a lot of parts come in she's very attentive always have the right information you need. She is always helpful and puts a smile on your face. She has also trained her co-workers and you get the same type of customer service. Thank you Karen for help and I every day really appreciate it making everything smooth for our company.
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August 2023 by WOLF MEDIA
Everyone we have dealt with is very kind, informative and extremely helpful, especially Allen. He made it a great experience. The storage facility is very clean and the climate controlled area is far more comfortable than other storage places we have used in the past. We know our stuff is safe here. Thank you Allen and team.
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August 2023 by Bruce Elliott
I have been using cubeSmart in Georgetown Texas for few years. The staff is great in taking care of the customers concerns. Karen is just awesome and taken care of any issues that I may have run into or needed attention.
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August 2023 by Julia Dade
Easy process to obtain sufficient storage space, excellent staff with superb customer service skills, clean environment.
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August 2023 by Rachel Malgieri
Excellent customer service, friendly, helpful. Just great experience overall
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August 2023 by Jay Money
Great experience. The general manager was very nice and explained everything to make sense. Would recommend this storage place to anybody.
