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October 2023 by Olivia M.
There should be a more efficient way to pick up pictures that have already been paid for online-- I paid for them online so I could grab them and go from the photo section and not have to wait in line. I received terrible customer service from a staff member named "G" who had a chip on her shoulder when I asked another staff member to check me out from the photo section. She told him no and I had to wait in the long line just to pick up pictures that were already paid for. To top it off, during my entire interaction with her, she was incredibly rude, dismissive and unprofessional... and it was only noon! Lol Yikes! I get it, if I need to wait in line, I will (and did) because I want what I paid for, but there's a way to interact with people if you're in the service industry. Some customer service training is needed ASAP at this location.
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September 2023 by Marina R.
Before today's appointment this was our go to location to be seen. Today, ultimately everything changed for me. I had an appointment and waited over 30 minutes without any apology. The nurse practitioner's 1st concern was how will I pay today. This was the most uneducated woman I've ever met in my life. I came in to be seen for possible bronchitis. Not only did she barely check my lungs properly but she was determined to give me some kind of medicine (without any record or proper diagnosis of asthma) she kept insisting to give me an inhaler, the acid reflux medication (I don't even have acid reflux!!!). She kept staring at her computer to see what medicine she could prescribe to me as if it was a requirement. When I rejected her cough medicine I could purchase over the counter she turned to my husband and thought she could make money off him and see if he's sick. In addition, she insulted me by several times asking my husband and I if we were upset about not getting antibiotics. I don't know what kind of customers she gets or the business she runs. But I am far from those people who would like medication. If you as a medical professional believe I have bronchitis then of course I would like proper treatment and educate me on what you know and not what google tells you! But don't insult me or offer to sell me ricola candy I already take just because you need to prescribe something or think you can make a business out of my husband who is not even sick! Moving forward, I am not coming to this place unless I get the other 2 lady's we've previously seen who are much educated and know what they are talking about. I would never trust to bring my family to this place again, let alone my kids. As far as I am concerned you should remove this NP from your facility! Thank you for wasting my time, my husband's time from work and our money. Thank you for prescribing your nonsense.
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September 2023 by MaryAnn H.
This review is for cvs Caremark/ having an impossible time getting heart meds filled by this service. My mother is in assisted living and they won't accept me as her advocate. She's running out of meds and I am in no man's land here. I am her only daughter but the customer service reps in India won't help me.
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August 2023 by Tim Winkler
Great experience, friendly service!
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June 2023 by Perla A.
If you don't speak English 100%, please don't come to get a physical here! African American woman in the Minute Clinic refused to do a DOT Physical simply because I was translating the form we needed to fill out for my husband. Please note my husband has his own business and communicates in English with our clients but whenever he gets asked about medical stuff he wants to make sure he fully understands. At first the lady said that because my husband doesn't speak English she wasn't going to do the physical ironically he said this to my husband in English. Then the lady said that she was unable to do it because I was translating the form. We were waiting for 30 min and we ended up scheduling an appoint at another CVS.
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April 2023 by Jonathan J.
Utter disaster dealing with this pharmacy.Always a wait, always understaffed.They close in the middle of the day. They lose your prescriptions. The app is a complete abomination and literally never works.This is the worst experience I've ever had trying to get my medicat
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February 2023 by T
The pharmacy staff is great. They are friendly and professional. stop yelling at them when they refuse to do illegal stuff for you
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January 2023 by Google user
Kourtney was very professional, friendly, and very pleasant! Other employees were very busy and looked like they were running a fine oiled machine. Working in a pharmacy at any location is very hectic and chaotic and this pharmacy is no exception- they do not get enough credit! Keep up the good work!
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January 2023 by Sunny Daze
Kourtney was very professional, friendly, and very pleasant! Other employees were very busy and looked like they were running a fine oiled machine. Working in a pharmacy at any location is very hectic and chaotic and this pharmacy is no exception- they do not get enough credit! Keep up the good work!
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January 2023 by Cindy Little
Staff works very hard to meet every customer’s needs!\\nThey always are polite and patient.\\nCorporate should work hard to take care of their employees!\\nCVS employee are wonderful, especially the pharmacy!
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November 2022 by Phillip K.
Pharmacy line. One car is sitting at the window for over 30 minutes. My god, if you are filling their prescription ask them to pull to the side and let others pass through!!!!!!! Stupid!!!
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October 2022 by Regina Ceraolo
Went to drive up very courteous all who work in the store especially the pharmacy and Georgette.\\nShe is a beautiful lady and a keeper.
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June 2022 by Jim I.
I made an online appointment at this CVS store for a Covid test. My experience reinforced my decision to never use CVS. I arrived at the appointed time and went to the concierge desk. No one was there. I went to the prescription drop off window. The lovely and talented pharmacist, Shelly, looks at me and very curtly says, 'what do you want'. I told her and she said go to the concierge desk, where there was no one. I was standing there wondering what to do when I saw a computer that said 'Appointment Check in'. So I checked in and that rang a bell somewhere and the nurse practitioner came out. She was very nice and did a good job. She said I could get some testing kits from the pharmacy and took me to the drop off window where we saw the same pharmacist, Shelly. She was curt and abrupt. Quite unpleasant. She did the paper work and said' come back after 2:30'. Evidently they were all going to lunch. I can't really fault her. Those people in that pharmacy are being over run. They're wrapped as tight as you can get and stressed out to the max. You can blame CVS for allowing a situation like that to exist. I will continue going to the HEB across the street where I have gotten my prescriptions filled for 11 years.I went back the next day at 9:00 to get what they said would be ready after 2:30 the previous day. It wasn't ready. They said the computer had gone down. It was obvious that was just something they tell people to hide their incompetence. NEVER AGAIN!
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May 2022 by Barbara Gableman
Trying to get a prescription filled of a narcotic I have been taking for 12 years unsuccessful. Suggested I either go to an Emergency Room or walk in clinic to get a Texas doctor to write the script is absurd. I would incur an ER charge and same with walk in clinic. Texas will accept a narcotic prescription only if written by a Texas doctor. Travelers such as ourselves, with scripts due at times when we run out of the medication and with insurance dates you can pick up the med, you can't get here in Texas. We are on a 2 month RV vacation, and can't just return home to get the medication. So you go without and suffer, not enjoying the time in the state. The states with the opioid epidemic has gone too far controlling these meds.
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July 2021 by Tiffany P.
Still sitting here waiting for my son's immunization appointment. The appointment was at 4:20pm and it is nearing 5pm. This is ridiculous. I will never come here again. The nurse or doctor or whoever is working has not even acknowledged us let alone apologized for the wait. I could have gone many other places that would respect my time more than this joke of a clinic. Why is customer service no longer a priority?
