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September 2024 by ATX BASSTARD
If your tow truck driver is sooo thorough like you say btittany then why did he realize he was about to move a luxury vehicle with the wrong equipment? Why did be go get the proper truck!? Doesn’t seem very thorough to me. The damages you caused is incredible and extends well into the suspension. Car was covered and locked. Provide video please. Im a disabled Veteran and I need my vehicle. What have u done for this country but ruin my vehicle britt??? Illegally towed on a Sunday at that!!!!!!
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August 2024 by Daniel Rivera
Great company better people
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August 2024 by Lorenzo Linson
Unfortunately my vehicle had mechanical issues and had to leave it in the Walmart parking lot. I returned to attempt to recover my vehicle only to find out it was towed by Eagle Towing & Recovery. I Contacted the towing company and was unable to speak to anyone and left a message. After several hours I was contacted by a representative from the towing company. Give him the specifics surrounding my vehicle. He asked for either the vin number or license plate number in order to confirm it was my vehicle. At the time I was driving and didn’t have the requested information and we agreed that I would provide it when I was able. I attempted to contact them several times leaving a message each time without a returned phone call. Finally I was able to talk to the same representative. Again I gave him the same information as before. He never asked me for the vin nor license plate number. He informed me that yes they do have my vehicle. I asked how much will it be for me to pick up my vehicle. To my amazement he told me it would cost me $595. When asked how he was able to confirm and locate my vehicle now without the prior requested information. I believe He gave me a real bogus reply. I further believe that this is attempt to run up the amount of money to secure your vehicle. Furthermore, after asking why the amount was so high. He informed me that $295 was for them bringing it on their lot and $22 per day there after. This is an absolute rip off Of a persons misfortune of their car experiencing problems. The average person doesn’t have that type of money to secure their vehicle. They’re aware of this and know that if you’re unable to come up with the funds the amount will increase and eventually able to Consider the vehicle as abandoned and secure a title making the vehicle there’s. Such a shame this can legally be able to happen. My suggestion is to stay far away from this Towing company. I’m still in the process of finding all the information about this company and how they are able to do this.
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February 2024 by C R
Cayden and Woody got me home safely last night and I'm so appreciative of their wonderful customer service. Thank you
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February 2024 by Xabriel golden
1 star only because they actually showed up and towed the car. called at 11:30 am, they said they would be there in 30-40 minutes. they didn’t show up until 1:05. that’s absurd. on top of that, they charged me $145 just to tow the car 4 minutes away. crazy pricing. i feel totally ripped off and like my time was just wasted. do not suggest getting a tow from this place because it’s just ridiculous. i’ll be leaving this same review anywhere i can, don’t want another person in an unfortunate situation to be ripped off as well.
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November 2023 by John Klein
Had a radiator problem and called Eagle towing for assistance, Laney showed up within minutes and had the truck loaded and ready to go with ease. Great guy and great service, Thank you!
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November 2023 by Patty Tisdell
Caden Edwards came to tow my car. A very professional, competent and personable young man! Everything was done in good time and with a wonderful smile!Service: Car towing
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October 2023 by J T
I was quoted 150 to 175, they quoted me 432.50. The lady over the phone. Shop around huge markup. I can tell you I'm not using these guys
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July 2023 by Jennifer L.
The person answering the phone is so rude, I ended up hanging up and looked for towing services somewhere else. My one star review is for that rude guy answering the phone at the round rock/Jarrell location; if you do not like to talk to people, maybe you should not be working answering phones!
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June 2023 by Darrin Locking
Wow, you talk about great service from the deck truck operator to the GM “ Woody “ the best experience I’ve had with company period! Other companies should learn and watch the customer service at its best!!! Thanks, gentlemen!Service: Special vehicle towing
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March 2023 by Jon L
I went by their shop the other day to geta tire changed until I saw the owner Charlie trying to give an ole armadillo broad a baby. All I can say is good job Charlie, you did what I thought couldn’t be done.Service: Tire change
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March 2023 by Bohica M.
Great service. Extremely friendly. Lady on the phone (sorry forgot the name) was polite, friendly and helpful.
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December 2022 by Rachel Pool
Fast and friendly service. Had to use towing service twice for a 16' company vehicle and use them again if needed.Services: Car towing
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May 2022 by Kristian Perkins
Damon helped me transport a truck for a restoration. Took the time and precautions to make sure it was secured properly without damaging anything. Really good dude and a veteran.Would definitely use eagle services again.
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May 2022 by Faith Thomas
I own a business and I reached out to Eagle Towing to tow the abandoned cars off my property.I called and it took almost 2 hours for a tow truck to show up.The man I spoke with on the phone was beyond rude and informed me “private properties are not our priority” and was in general very unprofessional and unhelpful.I will be finding another company. Stay away from this one.Service: Special vehicle towing
