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September 2025 by Isabel Hassan
I absolutely love the staff here especially kim!!! The service here is always great I have come to this storage unit for many things and many of my friends and family store here as well. It’s safe and secure they have services available and are super helpful!!!
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September 2025 by Joseph Kim
Kim was very helpful. I had to move storage units few times within the facility, Kim made the process very simple and made sure my move was not far from each other.
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September 2025 by G Matiatos
Kim was patient, informative and able to answer all, and I mean all, my questions.
She is a positive rep for your company.
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September 2025 by jan sherer
Very clean, safe and Kim is so professional and easy to work with. The location is easy to access too.
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September 2025 by Julie Kendall
Kim is amazing! Very patient, not pushy, and her people skills is spot on!!! This business has a perfect match on their lot for sure!!
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September 2025 by Cynthia Jones
Very personable and helpful.
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September 2025 by Sarah Arendas
Easy to reserve/rent, clear directions, and clean facility.
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September 2025 by Sherry Nogle
Our nonprofit organization went looking for a storage unit to store records and winter coats and clothing. We had gone to two different stores before visiting with Kim Machutt at ExtraSpace. She was Fantastic! She was friendly, and truly committed to helping find a unit that was affordable for our nonprofit organization. She made numerous calls to other stores trying to find the perfect unit. Kim didn’t give up until the job was done. We are so glad to have Kim helping us. Can’t imagine using anyone else after this wonderful experience.
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September 2025 by Rick Bassett
Kim was super friendly and helpful
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August 2025 by Kristi Quebedeaux
“I had an excellent experience with this storage facility! The process was quick and easy from start to finish—signing up was simple, the units were spotless, and the property felt very secure. The staff went above and beyond to answer all my questions and make sure I got the right size unit for my needs. I really appreciate how convenient the location is and how easy it is to access my belongings whenever I need to. I’d highly recommend this company to anyone looking for safe, clean, and reliable storage with top-notch customer service.”
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August 2025 by Andrew J Burris
Kim was Excellent, I am not going to be at her Extra Space Storage , but she helped me get into the one down the road 2 mi. I will be moving in tomorrow and rent for 6 months 10 x 10.
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August 2025 by Bob Vivian
Information we needed was.provided in a clear way.
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August 2025 by DON DOWNING
Kim was very friendly and helpful. An asset to Extra Space Storage.
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September 2024 by Stephen McElroy
Second time we've rented space. Easy to access, inexpensive, clean, convenient and Kim is super nice to do business with.
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September 2024 by Patti T
My husband and I are in the middle of a stressful move ( aren’t they all?) and my exhausted , overwhelmed self walked into the Extra Space Storage at 5431 Williams and a very friendly face greeted us. Her name is Kim, she’s the manager there, and she immediately solved all of our problems. She was patient and caring and very professional. Her helpful and accommodating manner was a breath of fresh air. As other customers were coming and going , she greeted everyone by name. It was lovely to see everyone exchanging smiles and pleasantries. She took the time to show us around, gave us a tour of the facility, and showed us how to use the elevator most efficiently ( and where the restrooms were.) When she took us to our storage unit she made sure we knew how to use the lock so we would have no trouble locking and unlocking it. The stress level that we entered into the building completed faded away and we left with smiles on our faces. What a nice experience. Nicest layout and cleanliness of any storage place we have ever used in the past.
