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December 2022 by Jolene D.
We have been with this bank for several years, and they used to have decent, caring people in customer service. Now they're just wooden, spouting out policy at you, and won't lift a finger to help you out. They made sure to debit before deposit to make sure we got a NSF fee, which meant we had trouble paying our rent, over being short a few dollars. When I asked them for mercy, as we are struggling a lot right now, they told me that because it was not a bank error, they "respectfully decline" to waive the fee. I have been with this bank for about 11 years now, but now I am going to "respectfully decline" to remain a customer.
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July 2022 by nic bow
I been charged over draft fees for these people to never approve my check deposits on direct deposit. Because they want a holiday. If your on holiday, it is not my responsibility for your order of process being faulty. I will press charges if I'm charged because your people want a vacation and screw over your customer. I expect reimbursement of all fees. Your vacation is not my responsibility...
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July 2021 by Luke Wenneborg
First convenience bank is the worst bank in Texas. This location doesnt even exist.
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August 2020 by Anonymous Hippopotamus
I love this bank. I come here so much they don't even ID me anymore.
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October 2019 by Rafeal S.
I can't really express enough how well their customer Services are! No matter the time or day busy are slow they treat each customer with awesome professionalism. I'll never go to another bank ever! I'm extremely happy and refer them all the time to friends and family!
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April 2018 by Ladonna I.
Terrible! Long line bc they don't have enough employees. Although they are better than the one in Cedar Park.