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April 2023 by Joseph T.
I went with Frost for my SBA loan because I was told they have the best rates and are very quick. This could not be farther from the truth. Absolutely horrible service. I have been told several times they had everything they needed to approve and send off the paperwork to the SBA for final approval and every time they come back with more excuses and needing documents that I already gave them or that do not exist because I was not formed as a corporation at that time. Total incompetence! Here is the kicker my account is supposedly being processed by a Vice President. Stay far from Frost for any business accounts or loans. Oh, and another thing this VP was pushing me to change my business bank accounts over to Frost and not my current bank (my bank does not process SBA loans, so I had to go to an outside source). If and when my loan gets processed I will be paying it off ASAP even if I have to eat noodles for the next five years. I will NEVER work with Frost in the future.
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September 2021 by Ben Q.
If you are starting a business do not use frost. High interest rates and very 1 sided terms. I will not use this Texas only bank for any future investments. poor customer service.
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April 2020 by Cheryl S.
Cronyism. This is the text I received from one of the bankers handling the SBA loans . I had expressed my disappointment over what a horrible runaround experience I had with Frost Bank attempting to get an SBA Covid/19 Relief Loan. Money was given to the SBA by the federal government to help small businesses get through this lockdown. After jumping through hoop after hoop...made to fill out " the same applications 6 times ...told to go to several different branches and drop off my application in the parking lots of these branches. Advised to go on line where their website would not take the application, calling time after time to only one number Frost Bank provided on their website all the while no one would get back to me. This went on for 3 1/2 days .. complete run around Then 2 weeks later ....after i was told to fill out my application 6 diferent times...I finally got a hold of a banker and after questioning and pressing really hard I was told FROST BANK had no more SBA money to lend out. They never called me nor tried to contact me ....I had to do the chasing to find information But the best part is this... this banker I finally got ahold of told Frost Bank had given out in Houston alone, 860 loans averaging $580,000.00 ....guys if a business is given a 580,000.00 loan THAT IS NOT SMALL BUSINESS. In my opinion that is cronyism and this SBA money was given to their big banking accounts. Not small ones...like me and others in my industry. It was not Frost Banks money to pick and choose. It was the American taxpayers money. I was asking for only 41,000.00 to keep my employees from having to file for unemployment ,pay my rent , trying to make my business survive and not lose it. Be aware of where you deposit your money only to find out if they will not be there when you need them....unlike Frost Bank And also this text put the icing on the cake....pretty professional right?
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January 2019 by Felix A.
Been a member of the bank since college. Recently though I was trying to figure out why money kept disappearing even though i was not really using my card. Come to find out they have charged me close to $10 a mo/ in bank fees for dipping below the balance required. The customer service / bank tellers I will say are nice and helpful. I appreciate and value that but not at the expense of losing money I'm not even enjoying myself. Thats unacceptable to me. Im canceling my account and going to a credit union today.
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May 2018 by Scott S.
I was a customer of Frost Bank for over ten years and even paid off a car with them, with no issues, until they started re-ordering my debits, maximizing overdraft charges and creating fake ACH's to cause overdrafts after I stopped using the account prior to shutting it down. My disappointment cannot be expressed in words and I'm not sure what changed to have them start doing things like that, but it was at the worst possible time for me, a time when I needed a good bank at my back, and they just ate me alive until there was nothing left. After I closed the account, they created a $25 ACH from Verizon.....investigation into the payment revealed Verizon never ACHd a payment, which made sense considering I had just paid my monthly bill 2 weeks before that. SMH Frost, you suck, and that's sad.
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March 2014 by TC T.
Frost Bank is a great financial institution. Based here in Texas. Good people, good service.