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August 2023 by JC
Fraudulent Sale.Sold an xbox 360 missing an internal hard drive.Long story short this company stole my money by selling me something that literally has an internal component missing and then only gave me store credit to retain the money I had spent. My story and experience is down below.
I have been wanting to play skylanders again and a console that has all the games is an xbox360. Because of this and what I’ve seen in stock previously at Game x Change I decided to stop by and pick up the game a figure and an advertised tested and working 250 gig console.
The factors leading up to me writing this review start with that when I got home and opened the game I found no disk in it. I immediately called and the employee on shift at the time and he said he forgot to put it in. Unfortunately this meant that I had to drive back to pick it up. So I decided to wait to open the xbox.
That night after my 1.5 hour total commute there and back with much excitement I tore through the packaging after returning home and noticed a very profuse smell of soot. While this is not optimal and very annoying I didn’t really mind because I would just take extra time to deep clean it and hopefully that would fix the issue. When I plugged in the console there was nothing worrying at first aside from the smell and after going through the menus and making sure my controller worked (it didn’t but I had old ones so I didn’t mind) I decided it was time to make an account. But to my surprise and shock when I clicked the button to make one it told me that I had to pick a storage device to save it to. But it showed none to choose from. I thought that was weird so I went to system settings and was taken aback when I found that there was no hard drive or ssd. An internal component was missing, and somehow my experience gets worse!I immediately called not even 24 hours after buying the xbox 360 and asked if I could bring back the console and get my money back. The same employee that sold it was very understanding over the phone and confirmed I could indeed get a refund. I arrived at the store less than 24 hours later and I put it on the counter mentioned who I was and that I had called and asked for a refund. The employee then asked “refund? Not an exchange?” I said yes and he said okay. He then handed me a piece of paper with a code for store credit.
I told him that I needed my money back because he sold me an advertised tested console that literally had an internal component missing and he said that due to policy they couldn’t give me my money back. I said that I understand that policy if the xbox worked but they literally sold me an xbox360 with a missing internal component, so it’s just a plastic box with a green light. And then they would not let me get my money back. On top of this he would not give me his managers phone number and I had to call 3 other stores before finally reaching someone that would give me the corporate office phone number.
I called and explained my situation and the way its set up I had to leave a voice mail. About half a week later I got a call back and was told that my answer was coming from the president of the company and this is was she said on his behalf, “it took to long to get your message so in store credit is all we can offer you”…… I find it interesting that the president of the company does not have the power to give me my money back but thats neither here nor there. I have never had a situation like this so I wasn’t sure what to do and I know that freaking out wouldn’t be helpful so I decided to write this instead.
Do not come here.
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July 2023 by Sousha Stragg (Sousha)
Great place to pick up older titles at a decent price. They also carry a large assortment of movies and collectibles. Would recommend for anyone looking for games on older systems, al9ng with other items for your older consoles.
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May 2023 by Bob K
You know what? It’s a used video game and movie store. Sometimes you find stuff. Sometimes you don’t. I love that these still exist (for now). Take advantage of it.
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April 2023 by Jessica Brown
Tried to purchase a laptop computer but they could not provide a charger. The service from the employees was poor. I've visited several other game exchanges and this was the worst.
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April 2023 by Brian Clark
Cool store. They had plenty of retro games on offer and their prices are pretty good, especially for a retail store. I will definitely be back whenever I'm in town.
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April 2023 by Ryan Klenke
Great old-school game store. Highly recommend
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March 2023 by quavo king
Brought in a brand new, pretty much out of the box wireless controller that came with the purchase of my console. Since I have an extra controller I thought I would take it in to game exchange for some extra cash in hand since keeping it was pointless pretty much. I arrive at the store to see a family in front of me making a purchase with their 2 kids. about 15 minutes has passed now from standing in line (totally fine with waiting) only for them to be charged for a game they didn't have in stock. immediately hear the staff say they can't do a cash refund even though they sold them a game they didn't have in stock anymore. While the argument takes place the second employee finally seems like he's willing to help me out while they argue about a refund. finally acknowledging me while the argument with another customer takes place right beside me. He takes my controller ( battery powered) and rummages through a drawer of old chewed up USB cables. Then plugs in my controller for about 5 seconds, to then hand it back to me and tell me its broken and won't connect. He doesn't even try another cable or attempt to try again after I mentioned it was brandnew. never have I witnessed such unprofessionalism and carelessness. Curly hair guy with the glasses needs much more training and a better work attitude. If I was the owner someone like that could destroy my business and would definitely be fired before he gets the chance to continue bad business interactions.
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March 2023 by Adrian Ware
One of the maybe 15 games i traded in already has a sticker for $22… only got $7.00 total… i know they have to make profits but thats just greedy… absolutely absurd.
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February 2023 by zach mesa
Bought a copy of guitar hero: smash hits for xbox, clerk says it works and I still paid reg. price after he says he'll take tax off. I get home and the game is unreadable. Called the store today and they picked up the phone twice, and hung up on me twice. Not buying from here if they cant answer the phone to help.
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January 2023 by Tiffany Dougherty
Love this place. Has a great range of used games at awesome prices. Definitely my one stop shop for buying video games
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December 2022 by Dan
Inventory doesn't change much. They should consider how they price games that are scratched, don't have cases, etc. Looking on eBay and other sources you can get complete sets for what they charge for disc only in poor condition. I prefer to support local business but it's difficult when their inventory consists of old sports titles and poor condition games.
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August 2022 by bailey flores
This is the first review I’ve ever posted,Drove 30 minutes to find a game store that wasn’t game stop to try some games you can’t always find,Bought an Xbox 360 and a game, all good.Took it home the game didn’t work it was too scratched to last 20 minutes.Drove 30 minutes back, noticed the receipt said in store credit ONLY no returns to get your money back. Spoke to the employee was kind of irritated I couldn’t get my money back that made no sense to me since I was just there.So I took my loss exchanged for a different game, drove 30 minutes home and the game I just bought won’t work, tested on a different system still won’t work, comes back as damaged.I’m not even going to waste my time going back they can keep the $20 they got from me. If I could’ve gotten my money back I’d consider being a return customer but I’ll just continue to use GameStop since their more reliable and return policy actually makes sense. Please be very wary if you come here and if you buy any used games, there’s no way they’re tested properly.
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August 2022 by Dokkan Dialogue
Would not take an Amazon fire tablet, even though I called and was given confirmation that they would.So employees can't even be trusted on what you can sell to the store.
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May 2022 by sleepy holloween
Employees are so sweet. Didn't know they could take guitars and action figures! This is better than game stop. Gives you more money and instore credit
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May 2022 by Jesse Zuretti
This place could’ve been a cool find. However, the customer service, the attitudes of the staff, the atmosphere — it’s oddly lackluster. I went in recently w/ my gf (our 4th consistent experience, btw), and sat at the counter waiting to be acknowledged whilst 2 people behind the counter rummaged through packeted discs for a solid 15-20 minutes.Odd thing: when you walk in the door, you get a fast-food service level of greeted enthusiasm, which is later followed with absolutely unremarkable and unenthusiastic customer service. Always a “WELCOME IN!!!” followed with a jaded and tired attitude when you actually want to do business.My gf and myself both work in the video game industry at times (myself as a composer, she as an arranger and educator) — it’s sad that this store could be great and be a place of game culture and passion. Instead it’s in fact bereft of anything good beyond a smattering of dated sportsball games for every console from A-Z, and a barely changing selection of rarities.I’ll literally drive anywhere else within 50 miles to avoid this place 8 minutes away. Completely lost case.
