Georgetown Fireplace & Patio provides excellent service and customer care. The staff is knowledgeable, helpful, friendly, and willing to assist with any issues. Customers report wonderful experiences, with specific praise for the meticulous measurements and installation, as well as excellent design work. The service department receives particular acclaim for going above and beyond, offering extensive time, attention to detail, and helpful guidance. Staff members are noted for being customer-friendly, providing clear communication, and giving detailed tutorials to both customers and contractors. They are generous with their time and make the process worthwhile. The business assists with a wide range of projects, including designing and installing new fireplace doors, replacing fireplace fronts, and installing wood-burning stoves and gas inserts. They handle conversions from wood-burning to gas, replace chimneys, and provide necessary supplies. They promptly resolve issues, such as correcting manufacturer mix-ups. Customers express extreme satisfaction, could not be happier with the results, and highly recommend the business. Many state they will definitely buy their next fireplace from Georgetown Fireplace & Patio, calling it the best.
Always our go-to place for anything outdoors. Great service!
April 2024
We had a wonderful experience with Georgetown Fireplace and Patio! Pam did a wonderful job of designing our new fireplace doors. Raymond was meticulous with his measurements and installation. We couldn't be happier with the results. Patrick and Jan Dye
February 2024
Fan to add on for better heat distribution would be a big plus. Staff was knowledgeable and helpful throughout the process.
