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September 2023 by Meaghan D
I was in and out! I walked in and a gentleman asked if I needed help. I haven't been in this store yet so I did need some help finding a pump I need. He found the right one for me and after a quick checkout I was gone!
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September 2023 by Steven
You’ll always be able to find the best value for tools that could be used in everyday life. Would say my go to store for supplies and great functioning tools
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August 2023 by Jason B.
One of my favorite tool spots to stop by phone always have the highest level of tool, but their mid and even lower level stuff is very good. Great customer service and definitely makes a lot of tools more affordable. I go through a few tools on my job, so makes replacing them affordable. Large selection of handtools, air tools, power tools, cordless tools, and a whole bunch of them between air compressors really a great place to wander.
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August 2023 by Chandler
This store is not a friendly location, I tried returning an item to the store and the cashier started with saying I couldn’t return the item with my digital receipt and that was finally resolved with the manager (who provided that she was new) tried doing the refund multiple times, having it fail each time. I was only asking for cash back because it was a debit purchase but she refused and said it must go on one of my debit cards. Finally she said it worked and said the money should be on one of my cards in 5-7 business days. HOWEVER those days have now come and gone and the store refuses to give me money back for my return. Completely illegal and very frustrating considering I paid $90+ dollars for the item and the refund that’s still somehow “processing” is for only $81, and will never actually come through. All I wanted was cash for my return- after being told they could only put it on a card I should’ve ran to another store, because now I will never get any money for the item I returned in any form thanks to the new managers lack of knowledge of the system and the existing managers lack of concern for customer satisfaction, or legal responsibility for proving me with capital for the goods I returned. I’ll have to go to corporate and have this resolved, this location was a waste of my time. Very rude man at the checkout lines as well, he needs to work the back not the front where people expect respect.I went today 7-29-23 to see what relocation could be reached considering the refund has not magically been processed still and the manager said she does this all the time when I told her the refund must not have been executed properly (SHE WASNT EVEN THE PERSON WHO ATTEMPTED THE REFUND) .I WAS TOLD I CAN KEEP GOING UP THERE EVERY DAY AND WILL ALWAYS GET THE SAME RESULTS.Harbor freight what the heck happened, you used to be a good store..
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August 2023 by Ty Clarke
Bought a winch, 12k synthetic. 700 bucks. I'm a business owner so I've probably spent.. over 10 to 15 k in the past 2 years here. Get the winch home and it looks like it came off the ark with Noah and it wasn't even a 12k winch. Went back and explained to the store manager and he treated me like a drug addict that was trying to rip the store off. Customer service told me to kick rocks as well. "The district manager is standing behind the decision of the store manager". Glad we could burn that bridge over 700 bucks. Definitely wouldn't give this company another dime.
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August 2023 by Hansel Fernadez
perfect attention, they helped me find what I was looking for, and they even gave me membership with discounts ... I was delighted that's why I give them 5 stars
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August 2023 by Justin Wenckens
Charged me 5.99 to restock item from back. What the hell is that! Still got a good deal though
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August 2023 by Camrone H.
The lady Casey is the best thing that ever happened to that store. Wonderful experience!!!
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July 2023 by Donna Davis
Smaller Harbor Freights but it had what we were looking for. Great customer service. Friendly staff.
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July 2023 by Tom M.
Ashley, the manager is evil. "No hassle returns ", they lie. said it was over ninety days. Never opened. I have no use for this bandsaw, wood only. She could have been decent and put the money in a gift card, she dug her heals in and said absolutely no return. Man hater. Then I got the ole mocking, " have a nice day" and she insulted me to the other customers in the store as I walked out. What a jerk. No more from Georgetown store, but she could care less.
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July 2023 by David W.
Great people, and friendly. Manager was great.Even though I need to return something that does not work for my motorcycle
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June 2023 by Tommy Nobles
I can always get better prices and selection than 'big box' home improvement stores. The coupons and in store promos are a plus...the 'customer advantage' membership is overpriced 'hardware store hazing'....just give me your best prices everyday.
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June 2023 by Mitchell walters
I love this place but I’m getting very tired of coming to get something that says it’s in stock online at this specific store when it’s not in stock. It’s happened a lot. I try to call before
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June 2023 by Fredy Suarez
Picked up a weed eater, trimmer, a couple of high Amp baterries and a fast charger. Let's see how good the quality of these tools are.
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June 2023 by T.W. Cook
I sure am glad we have one of these in Georgetown now. There's an awful lot of stuff that I need here. Would be five stars if they would open more than one register, always takes forever to check out.
