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December 2023 by Mitch L.
What a great experience. What we saw online as their price was exactly what we paid when we walked in. AND they had that same vehicle on the lot. That seems to be the way a lot of dealerships get away with not offering the price as they do not have it in the lot. That did not happen here. Highly recommend.
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November 2023 by Rebecca M.
My husband and I have bought 3 cars at Hewlett VW over the past 24 months with Jay Wilson. Jay makes car buying one of the smoothest transactions. We enjoy his knowledge of the brand and his kind personality!! The selection at Hewlett in Georgetown is immense. We recommend Jay to all of our friends!
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November 2023 by Tom Dickerson
Just purchased our third car from Hewlett Volkswagen. Our salesman, Jay Wilson was great.....he also helped us with the other two vehicles that we purchased. No surprise fees like some other places have tried on us, everything was straightforward . Will be going back to Hewlett for our next vehicle when the time comes. If you're looking for a new or pre-owned vehicle, come and see Jay, he will take care of you.
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November 2023 by Lisa Thompson
Ophelia was awesome. She was so helpful and informative about the vehicle. Skyler was great as well. They both made sure we were completely happy before we bought our SUV
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November 2023 by Mari Saenz
I can honestly say that this was the BEST experience I have had in buying a new car. My salesperson, Jamie, was awesome!! She has a great personality and has a drive to help people. The finance person, James, got me the BEST rate (I was expecting something really high). I did not expect to walk out with a BRAND NEW CAR, but this team worked hard to help me out. So, for those of you out there with not so good credit, I DEFINITELY recommend you go and see them. There is a wide variety of cars and SUVs to choose from, and have a great sales team.THANK YOU SO MUCH!!!! Prayers always work!
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October 2023 by Karyme Serrano
I visited the dealership in search of my dream car, and fortunately, my friend who works there recommended me to the best salesman I have ever encountered. He was professional, considerate, and made me feel confident about the possibility of obtaining my dream car. The entire staff at the dealership were genuinely kind and helpful, including the receptionist Eldrid (aka my friend), as well as Lydia who helped schedule my appointment with Jay.I am extremely grateful to Jay for guiding me through the car-buying process and for providing honest advice. His dedication to finding the perfect car for me was evident, and I highly recommend him to anyone. Overall, I had a fantastic experience, and Jay played a significant role in making it even better. I would like to express my sincere appreciation to everyone who has congratulated me on my new car. I am truly grateful for the incredible team of salespeople at the dealership.
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October 2023 by Pete T.
I really did not look forward to the new car buying process especially for a 2024 Golf R where you have to pay a Market Adjustment. I would never had expected I would be writing a 5 star review. The team at Hewlett specifically Juan, Santos and Lydia, did a really nice job working with me on this vehicle. Juan actually drove the Golf R to my home in Dallas and drove my trade-in back to the dealership. I was really impressed with this service. Santos worked with me on the financing which simplified the transaction. Lydia was responsive on my initial inquires and followed up on her commitments. Great job! You earned my business and then delivered on every commitment you made. Thanks again!
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October 2023 by Memorie Malish
Hands down the best car experience I have ever had! Jay is seriously one of the best people I have ever met and puts the costumers needs first! He genuinely cares for his costumers and what they need! Santos also made the paperwork side easy and painless! Would highly recommend!
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October 2023 by Afonso Duarte
Dealership was very responsive throughout the whole process and explained to me everything I had questions about. Special thanks to Alex Lester over at Hewlett that went through a multi day process addressing my concerns and to finally buying a 2024 Taos SE. Only had it for a few days but no issues so far and I am really enjoying driving it.
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October 2023 by Lori Brill-Babyak
I would be giving 5 stars, but the service manager has not demonstrated proper customer service. I purchased my Atlas from Hewlett in October 2020. Sales and service were fine until a service visit in November ‘22 where the interior of my car was left really dirty. Trashed, really. There was mud on the back seat from someone placing a tire on my leather seat. There was mud on the driver side carpet and door handles. The driver side mat was damaged beyond repair and I had to replace it myself. Raymond with the service department was very understanding and professional, and is fantastic in his role. The service manager has not considered the damage that was done to my car, and this negative review is of her. I’ve attached photos of the condition of my car when I picked it up. Raymond knows and confirmed that I keep my car in excellent condition, and apologized for the incident.
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October 2023 by Justin Diggs
I’m finally back in a stick shift! I was having a really hard time finding a new manual Jetta in central Texas, but Jay Wilson at Hewlett VW kept me posted until he got the exact car I was looking for. Better yet, he was a straight-shooter and easy to work with, best deal I found within 100mi of Austin. Thanks again Jay, absolutely love the car!
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October 2023 by Angela R.
I was looking for a vehicle to purchase and was able to do so today. I was provided with excellent service from the beginning. He was able to get me the perfect deal and worked on my every request. I recommend going to this dealership.
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October 2023 by Grace T.
Jamie C at Hewlett was the most amazing lady. She never gave you any false leads, and got me in and out as fast as she could. She also wasn't trying to just get a sale, you could tell she really wanted what was best for YOU. THANK YOU JAIME AND HEWLETT VW!!
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September 2023 by Jolene Thomas
I took my vehicle in for a battery change and they told me it would take 2 hours. After 5 hours " I" called the service department and they said it should be soon. After 8 hours they sent a Uber to pick me up and my vehicle was ready. Once I voiced my concerns I was told the service department had a lot of work to do. That was a wrong answer for a customer. Then the service agent promise me 10% off. Of course she had went home, left no notes and the sale agent said she could not change my invoice and would have the agent call me the next day. I'm still waiting for her call.
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September 2023 by Daniel Ochoa
We went in to get a new vehicle and Michael B helped us out. He was polite, easy to talk to and made us feel comfortable with the car/sale. The sales manager was super nice and wasn’t pressuring us too much like many others would. We definitely recommend this dealer.
