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November 2025 by Buddy Williams
Oh my, we had our infinity pool built by JOHN PACK in 2014. It’s good to see he is still making magic. Our beautiful home will be up for sale this spring, as we are ready to downsize. Pool is still going strong & will be our biggest selling point.
Buddy & Toni Williams
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February 2025 by Ralph Bain
We recently retired and moved to Georgetown from Jarrell. We wanted a pool and have known about John Pack for a couple decades from a number of people. John and his team designed our pool exactly as we described it in our mind's eye, and are making us a beautiful addition to our backyard. We are in the middle of the build at this time and are very pleased, they have included us in much of the design and John has been on site numerous times to check their progress and in keeping us up to date.
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February 2025 by F
My wife and I recently had the pleasure of working with John Pack Custom Pools to design and build a custom pool for our new custom home, and we couldn't be happier with the results. From start to finish, the entire process was seamless and professional.
Design and Planning: Both Sherie and John took the time to understand our vision and preferences. They provided valuable insights and suggestions, ensuring that the final design was classy, beautiful and functional. Their expertise in custom pool design truly shone through. They did not try to upsell us on things we didn’t need or want; they simply wanted to deliver our vision.
Construction: The topography and elevation of our pool presented many challenges, but the construction phase was handled with utmost care and precision, and the engineering was solid. The crew was punctual, respectful, and kept the worksite clean. They adhered to the timeline and budget, which was a huge relief. The quality of craftsmanship is evident in every detail of the pool.
Customer Service: Communication was excellent throughout the project. The team was always available to answer our questions and address any concerns. Their commitment to customer satisfaction is commendable.
Final Result: The finished pool exceeded our expectations. It's a stunning addition to our home and has become the centerpiece of our outdoor living space. The attention to detail and quality of work are outstanding and evident. Had we gone with anyone else to build our pool, we would have been greatly disappointed. John is a man of his word, is trustworthy, and knows how to build a great quality pool!
Overall, we highly recommend John Pack Custom Pools to anyone looking to create their dream pool. Their professionalism, expertise, and dedication to excellence make them the top choice for custom pool construction in Georgetown, TX, and the surrounding areas. Thank you, John Pack and team for a wonderful experience.
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September 2024 by Cheryl Glendening
Pack Pools does the weekly maintenance on our pool and it has never been so sparkly! They do a fantastic job! Highly recommend.
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August 2024 by Tammy Malone
Pack Pools built our pool for our new home in Georgetown in 2020. The vision we had came to life and we've enjoyed it everyday since. We had some issues in the Snowmageddon of 2021 (but who didn't), and they replaced some equipment promptly and got us back up and running. The process was not without issues, but what pool build is?? What we appreciated most is that John Pack (owner) gave us face time and worked hard to resolve (to complete satisfaction) anything we had concerns about. He reminds me of my father (small business owner) who works hard everyday to provide for his family and his employees. He is a credit to the community of Georgetown and if you're lucky enough to have a Pack Pool, you'll be happy! Pictures shared are from shortly after completion, it looks even better today!
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July 2024 by David B.
John Pack did a great job for us in 2020. We asked him to do some things he had never done before - we purchased a sphere shaped water fountain (Aqualens by Allison Armour). It was a standalone fountain in a self contained 6' dish and recirculates water up through the globe. We wanted it IN the pool, with water flowing up and over that dish. So it was a wiring, plumbing, and pump sizing challenge. John and his crew attacked it methodically and did a beautiful job. We have had no issues with the equipment and the Pentair Intellicenter systems he installed. John's team was excellent as well - from his designer Sheri (who helped design the whole layout and planters) to his tile team (true artisans).
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April 2023 by steven guthrie
The best compliment I can offer is this is the second pool where we have used John Pack and his team. He designs and builds a beautiful pool and the key is he listens to his customer so you know you will get the pool you desire. He will share great ideas but he always ensures it is consistent with what you want. I highly recommend Pack Pools and will use him again.Services: General construction
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April 2023 by Lisa Sandifer
John Pack built our beautiful pool. They fulfilled our design wishes and stayed with an issue with our fire feature until it was resolved. We have received so many compliments on our pool. If you have a particular vision, Pack can make it happen.Services: General construction
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April 2023 by Keefe Wilke
Fantastic and professional, knowledgeable service and a great personality! Thank you so much for all your help!Service: Swimming pool equipment repair
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April 2023 by Angie Cobb
We contacted this company and a representative came out. In so many words, she communicated they didn't want to work with us because they wouldn't have enough access (even though other companies didn't say this) and since our yard is "smaller than normal" they don't build pools that aren't more than $100k. We tried following up after the visit and the company refused to respond.
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April 2022 by Rustin Winkstern
We interviewed other pool builders - we made the right decision with Pack Pools.John Pack Custom Pools went above and beyond our expectations. John and his team were amazing to work with, very responsive, on task, on budget and on time!We had a very specific pool design in mind, John tweaked our plan and made our pool even better than we imagined. The quality of construction is evident.Service: General construction
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July 2021 by April J.
I'm giving this a 2 star only because Mr Pack himself was very nice when I spoke with him and he came highly recommended by friends of ours. However, things went downhill rapidly when I had to deal with Sheri to set up an appointment for a consultation. First, she didn't call me when she said that she was going to and all I ever got was her voicemail when I called her - we're talking days, not hours. Second, she was displeased that I didn't know exactly what I wanted in detail. Every other pool company that I have talked to has come out to my house to look at the area we want the pool built on and then discussed options with us based on the area. Sheri wanted specifics before she would agree to come out. I explained that I had never had a pool before, so I wasn't sure what I wanted. After all, I was looking for a custom pool, not a cookie cutter one. Third, when she asked my budget, she scoffed at it and said that their pools started at $75K and so my $100 budget wasn't going to be enough. I asked her to come out and take a look anyway and let me know what they could do. Again, this was only because Mr Pack had come so highly recommended to us by friends. Fourth, the appointment for our consultation was set 2 weeks in advance, because they were too busy. I called 3 days before our appointment to see if they could come out 15 minutes earlier. I didn't hear back, so the day before I called again and Sheri said that she had never gotten my voicemail (odd), but that she needed to cancel our appointment anyway. Remember, she didn't call me, I had to call her to find out that our appointment set two weeks prior was being canceled the day before. Sheri told me that they were just too busy and that "if" I still wanted them to come out, it would be another 3 weeks. She then proceeded to ask me if I was sure that I really wanted them to come out. My take on this whole experience, is that Once Sheri discovered that I wasn't planning on shelling out $250K on a pool, she did everything in her power to get me to cancel the appointment- basically our business wasn't worth their time. I called Sheri back last week and again got her voicemail. I called to let her know that we were going with a different pool designer and that their services would no longer be required. As expected, I never received any other communication from her. In conclusion, I think that Mr Pack is probably a very nice person, but Sheri could use some training in people skills and unless you've got $250K to drop on a pool - don't bother calling them.
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April 2021 by Traci Fritz, MD
Uncle John does the best pool work. I am a medical Dr. About ready to retire from medicine. I'm sure I could build these works of art. Thank you for helping me w n9100's so I dont die up here in Milwaukee.
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April 2020 by Laura Henderson
Excellent experience with John Pack Custom Pools! Amazing design talent and walked us through the entire process with ease.
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April 2020 by Monica Palla
Best pool building experience by far! This company is efficient, professional, and personable. The resulting pool was far better than we envisioned! Every person that works for this company is knowledgable, respectful, and great to work with! Working with John Pack Custom Pools was PERFECTION! Highly recommended!!!!
