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November 2023 by Steak and eggs
I lived in the Georgetown area for 12 years now and have just now gone to Keith's Ace Hardware, the service is amazing here, great people and atmosphere!!
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November 2023 by Linda LeBlanc
BEWARE OF REFUNDS.I bought a $30 hose that sprang a leak within 2 weeks. I returned it for a refund and was told this particular one isn't high quality and comes back often. I asked for a better one. They applied my $30 toward a new, better one and charged $16 more. No problem. However the one they gave me turned out to not be the same kind of retractable hose I wanted. I took it back the next day for a refund.They would only refund the extra $16, not my original $30. They kept saying I got the $30 when they applied it toward the new hose. I said I should get the full refund since I had returned both hoses--$30 plus $16.They repeated that I could only get the $16 refund. "That's how it works."I debated this with the manager for a long time and couldn't get through to him that I had paid $30 plus $16 and should get $30 plus $16 back. He insisted that I would only get the $16. "It would be like us giving you money."Uhhh yeah, money I gave you!The sales clerk entering everything in the computer leaned over to the manager and whispered that they had to give me $48. I guess that's what the computer told them. When I spoke to the manger two weeks later, he still insisted I only deserved $16. I've been an Ace Harare customer for 40 years but will never step foot in that store again.
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November 2023 by Ken Johnson
I like this store for the convenience, growing up as a kid I worked in a True-Value HDWE store in my hometown, brings back lots of memories.Store is chock-filled with things you need! Wide assortment of electrical, garden, plumbing and general purpose goods.
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November 2023 by Ellen Coleman
Amazing service! We needed help finding a part for our RV gas line and the manager went out of his way to help us find exactly what we needed.All the employees working on Thursday Oct 27th were wonderful! They were helpful, knowledgeable and extremely friendly! They were able to set us up with what we needed and provided excellent, personal attention. If we lived in the area it would definitely be our go to hardware store!
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October 2023 by George S.
Have you ever been to one of the big box, hardware stores and you can't find a soul to help you? This place is just the opposite. I was immediately greeted as soon as I walked in, and the gentleman asked me what I was looking for. He told me immediately which aisle the toilet repair section was. A few minutes later a second staff came up to me and asked if I needed any help. The prices here are great and the customer service is even better. If you're in Georgetown and need to visit the hardware store, definitely come here and leave the orange box place alone.
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October 2023 by DON DOWNING
Bought a tomato cage, got it home and stuck it in the ground. The top ring fell off. Took the ring back to see about getting another. Their attitude was very unfriendly and said that they could not do anything unless we brought the whole cage back. It is about 10 miles each way. For $10? They lost a customer.
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October 2023 by John Waller
The Customer Sales and Support Team is always looking to help you with answers to your questions and seeing that you get the best service available. I have never left this location disappointed.
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September 2023 by Eli Saphow
Was greeted and offered assistance as soon as I've entered through the doors. Home Depot and Lowe's need to learn on how to service their patrons from Ace
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August 2023 by Gabriela Stardust
Great Store for many of your needs!! I was amazed of their Variety inside and really friendly and helpful Employees!! Sadly my part wasn't available I was looking for, but I got a friendly Advice where I can get it...!! ?Thanks ✅
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August 2023 by Drew Stephens
Guy waiting just inside door asked if he could help. Showed him on my phone what I needed. Took me to the correct isle where we found it. Great experience.
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July 2023 by Bart Boulware
Friendliest staff and biggest selection of any hardware store in the area..very close and accessible from the freeway.....any thing you need is here
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June 2023 by Steven Burns
Hit and miss as to whether you will encounter a knowledgeable and helpful employee. Usually a miss. Online order fulfillment takes forever, and they refuse to bring orders curbside despite what their app claims. Edit: this biz replied to my negative review; I have never purchased salt from them so they are confused.
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June 2023 by John Bell
Great selection. They carry Craftsman tools and Ego Power Products. Very helpful staff.
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June 2023 by Steve Larson
Easy parking. Large selection of parts and tools. Very knowledgeable staff, which is important when selecting parts.
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May 2023 by Joe Singer
If I could I would give zero star. Went to store on 5/09/2023 looking for a plumbing part. I was never acknowledged. When I asked for assistance I was told the part was on aisle 17 at the end. Person never left the aisle they were on. Never found the part. When leaving no one asked if I found what I was looking for. Never visit again. Georgetown needs a Lowe’s for the competition.
