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May 2023 by Sancia M.
I used to always take my car here especially for alignment. This time I took my truck in and was quoted $140 then came in and they said it will be $180 now? OK big truck. I told them it pulled to the left. After a long wait they were done, i looked at the before and after and all was not in spec. They recommended I need a ball joint. Ok drove home and exactly the same NO CHANGE still pulled left. Called them they said bring it in. I did then mechanic came out and said thats the best they could do??? and I needed a new camber adjustment nut?? WHAT. I was very disappointed and wrote Lambs corporate in Austin and NO RESPONSE! I was actually going to buy a new set of tires from them. Apparently Lamb was recently sold to a new owner. That owner better get a handle on his business soon.I took my truck to Midas Round rock, they aligned my truck and said it was really off and totally fixed it right in a short time and for $69.00 as they had A special. So now I'm sold on Midas and strongly recommend them. I strongly suggest you DO NOT GO TO LAMBS... They wont fix it, charge too much and will not communicate or correct a problem.Its hard to find a reliable shop but its easy to find a shop that terrible. After 20 years in Georgetown I will NEVER go back to Lambs and waste my hard earned money period.
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April 2023 by Carol G.
This is the 2nd time I have had them repair/replace a tire. Last night I showed up 10 min before they closed Turns out I had a nail in my tire and needed a new one. Dee Dee was wonderful to stay late and accommodate me, and Nick also to put the tire on. They are exceptional employees.
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March 2023 by JP N.
I want to like their place in Georgetown. But they are very "hit or miss." Mostly "miss," as of late. They often don't have enough people working. Which is frequently a cause for me to go elsewhere. Most recent example - I got an alert from the tire pressure indicator as I was leaving for work. I stopped at a gas station and filled up the tire to get me through the day. I saw a nail in the center of the tread. The next morning, I brought my truck to Lambs. It was fairly early. There was no line. The gentleman behind the counter asked if he could help. I told him, "yes, sir - I have a slow leak in my tire. I can see the nail."He walked out with me. I showed him the nail. He then asked if I was going to leave my vehicle. I told him, no. I asked if he could swap out the spare and they can have the tire as long as they need. He said it would take an hour to 90 minutes just to swap out the tire. I told him, "thanks, but I really need my truck today." I left. This isn't rocket science. I'll leave the tire with you as long as you need. Just swap the tire and let me get on my way. The last three times I've needed work done - they have no openings. A recent state inspection was truly an all-day event. Luckily I needed some PT and ran home. Most people don't know far enough in advance when they are going to pick up a nail so as to have an appointment already scheduled. Leave some bandwidth to accommodate walk-ins. They've been nice and upfront about being short-staffed. (There's even a sign in the front desk - something to the extent of, "The whole world is short handed - be nice to those who actually showed up."). The sign has been there for some time. So... maybe you should do something about it? Sadly, I'm not likely going back.
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January 2023 by Sherron B.
Found a sensor to show psi inside one of the 4 brand new tires I purchased from them. One sensor shows wrong tire and the tires made noises like truck tires. They were rude after I bought the tires and even when I tried to get them to fix the noise and the sensor they were avoiding me
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November 2022 by Kelly R.
Extremely frustrating. This will be a long review because I'm losing my sh*t over this.Last week I spent $900 at the dealer on maintenance items and they told me my battery was bad. Couldn't afford it at the time.Friday, my 2021 Chevy just stopped. Would not crank all the way. Tow truck came told me my battery was bad, but since we were a block from my home towed it there to figure out my next steps.Saturday I call Lambs and tell them two mechanics said I need a new battery. I believe it was Brandon who told me if I tow it up there right now, he couldn't fix it that day but Monday was a definite.Monday at 9:30 they call and tell me they need to run a $125 "diagnostic" test. Despite the fact that Chevy told me it was bad..and the tow truck driver told me it was bad..I VERY reluctantly agreed to pay $125 for them to ALSO tell me my battery was dead. This is my THIRD Malibu (16,18,21) and I'm extremely familiar with its issues. This is a dead battery..but go on and charge me $125 to tell me the exact same thing.No word until 4:59, and they call to tell me for some reason they've not tested my battery yet and I will hear from someone in the morning (today) about the results from that test.At 11am I called them after not hearing from them. There's no update. No test was run yesterday despite them calling for authorization.I tell the woman answering that if I were a 50 year old man walking in there telling them I need a new battery a) I wouldn't be charged a bullshit diagnosis and b) it would have been done when promised.I spent EXTRA MONEY towing the car on SATURDAY because they told me they'd get to it Monday, but evidently it's just been sitting there.Today they said "well we could just put the battery in and see if it fixes it". Duh. Ya think??I said well what about the TEST RESULTS you're going to charge me for? What did that say? No answer.I'm not sure what's going on here.Is it extremely bad communication, or just right out dishonesty?I called 10 places. This place told me MONDAY DEFINITELY. That's why I chose them..and now here we are dealing with this.I'm very frustrated because the car is how I make money. Every single hour it's there I'm losing money..so it was imperative for me to have the car on Monday, AS PROMISED.Edit: spoke with Phillip the manager who assured me they'd put a battery in and then proceed from there..which happened as promised.What's upsetting is I'm not sure if I believe them, at all.They told me they'd run tests yesterday, didn't happen.They told me they started it just fine yesterday, that was 100% untrue. My car is connected to an app on my phone. Every time it starts I get a notice and a systems report, so I know they didn't start the car.How do I trust the diagnosis or work when this has been our introduction?Second Edit: they couldn't fix it. I am grateful they only charged me for the battery, but it's been 5 days wasted. Philip was the only bright spot, he went above and beyond when he saw how this was handled at the start.Third edit: back down to 1 star. Just got a call. Even though supposedly my car was being worked on all day yesterday, when the car was handed over to the tow driver it did not have its bumper attached nor were all the screws given back.."because the tech wasn't there to tell them".So which was it. Were they working on it all day or was there no tech there??This place is a legit sh*t show. Now I've got to go get the bolts and take them to Chevy and PAY THEM TO PUT THE BUMPER BACK ON because these m0rons can't bother.Edit: despite what this person said, it wasn't all the crazy issues they were describing. They're saying the battery was a year old. Hello. The car was purchased the summer of 20. That's 2 years. It ALSO had 95,000 miles. So yes. The battery was bad. The Chevy dealership fixed the car in less than 24 hours, it was a super simple grounding issue. What's absolutely CRAZY is thes
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November 2022 by Beverly S.
Went in this morning for a headlight replacement and was in and out within an hour. Called after trying a nearby auto center who told me I'd need to leave my vehicle all day or schedule an appointment next week so I left and called Lamb's and spoke to a super helpful gentleman who quoted me an hour and price in less than 3 mins. I was right outside by the end of our call walked in provided my info and they got right to it. In my opinion it was a bit costly..$128.97 was the quoted price but I was able to locate a coupon on their site and save about $10 and ended up paying $117, it was worth it for because I realize many people are maintenancing their vehicles this week, the short notice, the fact that it's a process to replace the headlight, the level of service, transparency and convenience I received.
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July 2022 by J J.
They are the worst. Had my car the entire day. Close in 1 minute haven't even looked at it but promised they would and I have to be out of town tomorrow. Now I am screwed. I would have gone somewhere else. Why lie? A light just cam on this morning so this wasn't planned. I will not be back. I have given them too many chances. Of course they wanted to put new tires on but that wasn't why I was there. FO
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July 2022 by Ashley C.
I want to give them zero stars! They "do not work on trailer tires". Rude and not helpful. Wouldn't help a person in need. Do not support this business.
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August 2021 by Theresa N.
I'm writing this review strictly on the online appointment for vehicle inspection. I requested my appointment on their website yesterday. My request was accepted and the message was "we'll get back to you to confirm". Well here it is a full day later, and no one has gotten back to me at all. It should not take a full working day to book appointments. I just cannot imagine an establishment that takes online appointments and ignores requests from customers. I won't be coming here for anything, ever.
