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January 2024 by Donald R
Kudos to them for moving our things with such professionalism, expertise, and kind natured! They were prompt and moved at an impressive pace for hours. They were so respectful, courteous, and patient. I will absolutely recommend them to friends looking for top notch movers and excellent service!
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January 2024 by Seth Jensen
This company takes shady to the next level, and then some. I did like many people would, I suppose, and I reached out for movers in my area through a Google search. I was contacted by about 15+ companies but I thought that next stop sounded reasonably good, at first, somehow not seeing all the negative reviews. My story is a painful one...our point of contact took our rough inventory and quoted us $8K for a cross country move, which was for 1300 cu/ft. I was told upon signing the contract that I could request a QA review (this is how they determine the size of your move) any time and as many times as I would like. They NEVER responded to my repeated requests for the QA review, and I knew that they were planning on bringing a "large box truck" that could hold our 1300 cuft and "a little more". I began getting nervous the week of the move and was unable to reach anyone at the company all the way up until the day before our move. So it's Friday morning, we are supposed to be picked up the following morning, and I call the main number again...a person answers...omg! She says, "Hey is this Jon?" And I say "Yes it is"...she says, give me one minute, I will cal you right back. And she hangs up...no chance for me to respond. I wait an hour and then start calling again, I call about 15 times from both mine and my wife's phone, only to have it ring for minutes on end with no answer. It's 4pm, no QA review, a vehicle that can't handle our move...and I had spoken to another mover who said, well call us if "things get weird" (actual wording he used!!) so I did. I told the lady about what they had said and done and she told me that they were going to take us for a ride...she did our inventory and it was 4x the size they had quoted and once we were into the move with them, we would be stuck...no getting out...and they could take us for a ride on the price as well. So we had no QA, which they were contractually obligated to provide no less than 4 days prior to the move, and they had not responded to our calls, or emails...and we could not be sure they were even still in business. So we emailed once more notifying them of our cancellation of the move with them and we called the CC company(Capital One) and disputed the charge. The finally contacted us at 8pm to provide the QA review and confirm our pickup time, and then harassed us for the next several days including threats to take us to court of we attempted to dispute the charge. We paid $1800 to be left in the lurch by this company, and that was the less expensive option. Had we gone with them, I can only imagine how horrible our move would have gone. Please tell your friends and family, and neighbors, and anyone willing to listen...this place is a SCAM!!! Do not let them take your money! You will not get it back, even if they don't provide you with ANY LEVEL of service! I will be posting all of my documentation once my PII is redacted, so that it is available for all to see...this will include the original contract, the bill of lading, the two responses I received to requests for the QA review after signing the contract, as well as the text and email messages sent to us threatening legal actions against us. This is not just my word or me complaining because something could have been better, this is a real life horror story that significantly impacted my family and I, so I will be sharing the documented proof of how shady this company and the people who work there actually are, and hopefully, it will save some folks the hardship that we went through. I have filed a complaint with the BBB and will continue to post the details of my experience wherever I can.
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January 2024 by Andrew H
This was a complicated move in that I have a lot of glass furniture **************** tops), pictures, & mirrors. Everything was well protected with blankets and boxing including piano, beds, sofas, chairs, tables etc. I have found no damage. Some large pieces of furniture had to be taken apart, putting it back together was a complicated puzzle which was done well.
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December 2023 by Anna Gardner
If I could give minus 1000 stars, I would. If you value your sanity, stay far away from this company. They quoted me $6200 and when all was said and done, the quote DOUBLED. It took them several hours to get back to me on two separate days and the lady who did the final inventory had screaming kids in the background the entire time. She messed up on the inventory so badly I had to work with another rep (who wasn't any better). I finally told them to leave me alone and I went with a different company. It pushed off my moving date and cost me money to stay in my apartment a bit longer but I learned to stay away from bait and switch companies like Next Stop Moving. They rob you of time and money.
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December 2023 by Gregory Howard
I had a wonderful experience. They were incredibly careful, accommodating and very friendly. The team was also very helpful in carrying my items up to the third level. I had a very smooth moving experience. It was a very positive experience. They were super efficient, punctual, careful and friendly. I was impressed that the whole thing took less time than I expected. The staff have all been an absolute pleasure to deal with.
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December 2023 by Henry Wilson
They were fantastic from start to finish. The booking process was extremely easy. They were so fast and efficient. They showed up on time, were careful with all of our belongings, and loaded the truck so that nothing was broken. We would definitely use them again.
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December 2023 by Lyssa Hill
Horrible company!! Took over a week to get delivery of my sisters stuff. They went days without contact and then would say they would be there and didn’t come. She took a day off without pay and they didn’t show. She lost money at work and hast to buy stuff to live for over a week since all of her stuff was on the truck. Then the supervisors refused to speak to her and they offered her a discount of only $300! That’s nothing compared to lost wages and what she paid to just live for a week. Do not use them. They are horrible!! Oh and she found out they lost their accreditation as a moving company earlier this month.Reply to whoever answered. Actually she was as told that her stuff would be delivered by Dec 2nd and that the movers were your employees. All false. I don’t care if I am the customer. I will call out any bad business practice and she contacted the BBB. Almost $400 is still a horrible compensation for what she went through. There is no excuse for taking almost two weeks to deliver a move. My husband worked for a moving company for years and this is horrible practice. Oh and she signed because she was threatened by the driver so nice try.
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December 2023 by Kathy Dorsey
Sales person said they did not broker out. Suppose to have a four day window and we had two. Wanted their deposit the night before pick up. Went from 3200-3800. Gave them 1/2 down. Will not be delivered for up to 21 days. Sure it will cost more than quoted. And yes it did cost more because of a long haul. Very hard to get a straight answer from anyone. Took 30 days.
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December 2023 by Anthony Eberhardt
I wouldn't hesitate to use Next Stop again. They men were amazing. Friendly and took care of my belongings like they were their own. I would say go to them direct and NEVER use Safe Ship.
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December 2023 by Ronald L
Were a pleasure to work with. They dismantled the beds and put them together again. Nothing appeared to be a problem for them and they were incredibly flexible when the booked delivery date proved impossible. Definitely recommend.
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December 2023 by Donald L
I was more than pleased with the services. I chose them because of the thoroughness with which they discussed all aspects of the move and pricing. They did a wonderful and efficient job with moving me out and in.
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November 2023 by Tom G
Guys that came were really lovely and very hard working. They just organized everything, moved it all and were on it all day. Would definitely recommend them!
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November 2023 by David L
So helpful and pleasant to deal with. They provided excellent service and the move proceeded very smoothly. I would recommend their services if you want an efficient, stress free experience.
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November 2023 by Leroy Tinnin
I was really happy with their service. The move went pretty smoothly. They were really nice and got straight to work. These guys came in and got things done as quickly as possible. Really good value. I would definitely utilize them again.
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October 2023 by Mike
Where to start. They picked up our stuff on Wednesday and moved it to a warehouse for a week before they then told us it was shipped. Broken items in almost every box. No communications from the driver until two weeks later. Cost increased over 25% in the end. Horrible service, communications, and cost. Stay away from this company!