Mac Haik is a car dealership and service center known for its friendly and professional staff. Customers appreciate the convenience and honesty of their service experience. When vehicles need repairs, the dealership provides loaner vehicles, ensuring customers are never without transportation. Several reviews mention that staff like Sophie and Shay are attentive, honest, and helpful, keeping clients informed throughout the repair process. Despite some delays, such as a transmission delivery that took longer than expected, customers feel satisfied that their vehicles are fixed and that the cost was reasonable. Total repair costs are around $2000, and customers value the transparency and communication. The dealership staff, including Chad Rogers and Blake Ricketts, are praised for their knowledge and customer service. Blake Ricketts, in particular, is highlighted as someone customers would choose again for future vehicle purchases. Routine maintenance appointments are quick and efficient, typically taking about an hour, which adds to the positive experience. However, some reviews mention that certain services, like oil changes, can take longer than expected, sometimes over two hours. Overall, Mac Haik is seen as a friendly, reliable place to buy vehicles and get repairs, with a focus on customer satisfaction and honesty.
Removed defective LoJack cable. Need to discuss getting a replacement at some point I'm
March 2023
Everything done to satisfaction but not sure why they call it Quick Lane. They are the slowest place ever seen for oil change over 2 1/2 hrs to service truck. Granted I know people in front of me but from the time mechanic too truck till it was backed out 2 hrs.
February 2023
Had my car in for fixing an issue under warranty. Got a loaner. Dropped off in the morning and got it back in the evening. No surprises. Smooth serviceService: Body & Trim
