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November 2023 by Google user
Loved the decor and ambience. Well maintained. The innkeepers are topnotch. The rooms are comfortable. You will have a wonderful experience taking in the beauty of the place.
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August 2023 by Suzy T.
I used to love this bank. I go to an extremely small location in an even smaller town. It used to be awesome! The tellers are the nicest humans ever.... I love them. I consider all 3 of them my friends. They are friendly, helpful, always smiling and they try so hard to help me navigate the newer less personalized banking procedures that Rbank has recently put in place. I make several deposits there weekly for the company I work for, and for myself too. They require you to fully fill out a deposit slip, full name, address, sign for cash, account number, deposit amount and then....you have to take the check, write your name at the top on the back (even if it is stamped deposit only). Today in a hurry to get my kiddo from the airport I forgot to stamp two of the 7 checks I deposited. When they called to tell me I asked them if they could just write deposit only and put it in the account that was indicated on the deposit slip. They called me back letting me know that that wasn't possible that I had to go back to the bank to make this happen. I make this same deposit EVERY week. They know where the money is going. They process my deposits 52 weeks out of the year. The assistant manager has a very rude attitude and gets snippy with me every time I question procedure changes. If I see her car (that she backs up to the front of the building like a get away car) there I just go through the drive through or come back later. Banking here is stressful for me now. I usually get other coworkers to drop off the deposits after I prepare them. I'll more than likely be moving my personal accounts over to my credit union in a few weeks. I gave a star for each teller because they are the only reason I've held on this long.
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August 2022 by Jessica Carson
No one at this branch seems to have the competence or care to help me open my new business account. Very disappointed, zero customer service. *Update* thank you to the bank manager Jenny for getting involved, promptly addressing the situation and having my business account open within the next business day.
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March 2022 by Randy W.
Their great rates are what initially attracted me to bank with them. Nine years later they still offer great rates. Web site and mobile app are user friendly and what I primary use. Recently I need to change out smaller bills for larger ones and was able to use the drive up teller with out any issues.
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August 2018 by Ednor Andrew Rowe
Wanted a bank extremely close to home; & though I'm sadly the type person who sometimes treats a checking account or ACH draft setup as a "short-term loan", they have worked with me & covered a daughter's music lesson withdrawal a couple times; even as a new account holder. The staff always recalls my name, I don't have drag out the driver license; good communication if anything goes wrong...What you want in your local bank.
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July 2018 by K S
I am always happy with the services at R Bank. Jenny, Cassie, and Kimberly are all very friendly and happy to help me each week. Travis has been wonderful to work with as well. R Bank definitely offers that local small town feeling you want from your bank!
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July 2018 by Justin Trodahl
Rodney Morales is an amazing banker and even better person. I can not praise this man enough. He has helped my business grow and he has been an advocate for my mission. I thank him and Tiffin House Assisted Living thanks him.
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May 2017 by Landon Smith
I moved to TX in 2016 from Colorado and was looking for a local bank that would work with me on different real estate projects. I was given Travis Perthuis' contact info and from there, I've continued to be amazed by their service and commitment to their customers. Travis has done a number of commercial loans for me, and now Katie Woods is doing a personal loan. Katie even closed a loan for me on a Sunday before I had to go out of town. Each have gone extremely smooth. The communication is amazing. Not to mention that Dianne and Jenny at the G'town branch are so nice and helpful ever time I walk in. I can't say enough about this bank, and the people that work there. Thank you all so much!
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October 2016 by Remember This Estate Sales
Although service and professionalism from Jenny is great - their business account set up and requirements were not what we expected. Business accounts are not "free" if you do not maintain a specific balance. And for a small business starting out, this can be a problem. We will be changing banks.
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December 2013 by Holly Moore
As a home builder they are by far the best bank to work with for an interim construction loan. I am very happy with Rodney, Jennifer, and Steven. Highly recommend.
