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May 2023 by Lori H.
If you need to pay large bills online, this is not the bank for you. They will require you to make multiple payments for one bill, or require you to call your credit card company and give them all your banking information. Annoying and not acceptable.
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May 2023 by Jamie L.
Terrible experience. I'm a former RBFCU member and I use the word "former" very strongly here. I left because of their absurd overdraft fees constantly stacking on my account. If you see back to back charges and tack on an overdraft for each one, you're never going to have an opportunity for the account owner to get it positive. I certainly couldn't and I tried. Can't materialize money before payday though and every additional fee made it so much harder to bounce back.Aside from that, their counter staff at this location, and in particular a male manager, were incredibly rude and unprofessional. In spite of my reservations about this not so fine institution, my partner wanted to try and cash their check there. The idea was to sign it over to my mom, who had an active account open there (had as she has since closed her account and moved to another bank) and she'd be able to deposit it to her account. This should have been a simple process - someone pays another individual with their check (a legal check from a government institute) and it gets deposited as the account owner's who can then do whatever they want with it.This is what happened instead. Teller gives us confused looks, then suspicious looks, and leaves to fetch her boss. Fine, this looks weird I guess, if you've worked at a bank for five minutes and never seen a third party payee before. The manager comes out, takes a look at our documents, and says no. I believe my partner confused the poor man by telling him they'd had a name change and an old, long closed account with RBFCU under their dead name. This was not relevant to the situation as the check was being signed over, legally, to my mother who had an account there. My partner is trans and honestly, I got a very off putting vibe from the manager. Rather than dealing with our request, or asking questions for more information, he looked my partner dead in the eye and said "we can't help you, because we don't know you". Their dead name was not on the check - their legal one was and they have every document to prove it. His response was blunt and disturbing. This had never been my experience at RBFCU, in their branches, talking to their team. This man made us all uncomfortable and I would advise people to stay away.
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February 2023 by Holly Walker
These outstanding people who work at RBFCU takes care of my needs and answer all my questions. They are a delight to bank with!
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August 2022 by Kerberos K.
Awful. I hate this place. They constantly put my account negative when I'm struggling to make ends meet. If the account is already negative and courtesy pay is off, STOP PULLING. How am I supposed to make any payments when the fees are eating everything I have??0/10, go elsewhere.
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February 2021 by David V.
This credit union is a joke. I was locked out of my debit card on Saturday 2/19. I called customer service and they rest my PIN. I was locked out again for no reason, they are having trouble with their system possibly due to power outages from the ice storm. Customer service is not available today. That means I cannot get cash or buy groceries for my family. I paid off my credit cards and rely 100% on my debit card. I've never had a problem like this and never changed my PIN. Also, I refinanced my mortgage with these people and it took almost 4 months to get that done. These folks are small time bankers, going back to the big boys. Great rates, shitty service. I cannot access my cash !!! Really RB ???
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January 2021 by Kim J.
Worst bank ever. Went in to open a business account and didn't realize my DBA used for my real estate business had expired. I also have a business which I established 4 years ago and I informed the CSR of that business and she tried to do a name search and acted as if she could not find it. One I showed her on my phone that it was in fact on the Travis county's website she disconnected the video call. I called in to the business support department and spoke with a Ashley and explain what had happened. Ashley did go on to Travis county's website and found the DBA. I was told by Ashley I had 2 options I could walk in to a branch and open the account or send the documents by email. I let her know that I would walk into the branch. I then asked her if she could help me locate a branch near me and she did. Ashley told me once I get to the bank, let them know that Ashley from support has the DBA and to give her a call. I went in the branch checked in and went back to speak with another rep. I let her know that Ashley from support has my DBA documents and if she could contact her. The CSR contacted Ashley and she sent a message back that she did not have time and that she was going into a meeting with her manager. The CSR did a name search and acted as if she could not find the business. I let her know that this was just a sign that this was not a good bank for me. We can all say we appreciate banks for following the protocol for opening up a business account but the level of unprofessionalism is horrible. I'm now wondering was the 2nd CSR that I spoke with assigned assist me because we were both African Americans and they didn't won't it to seem racist when In fact it was and I was treating like I was some type of criminal. Maybe leaving my bank was not a good idea after all. I Was only leaving them because of the high monthly fee for my accounts, but after this I will stay and pay that fee. I've never experienced this from a bank in my life. I've seen horrible reviews everywhere now that this has taken place. I'm going to make sure I let all of my colleagues know not to bank with them and my experience will be shared on every platform I can share it own.