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March 2024 by Luis Sanchez
Arrive 30 minutes before your appointment
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February 2024 by Wayland Pearce
Was lied to on the website and wasn't given the proper veteran discount and drivers license. No matter if we showed them the passed license, government issued VA card and VA website stating the veteran status.Won't accept something that's issued by the government to edit a driver's license that's issued by the government? What sense does that make. Do better.Waste of time and money.Disrespectful to veterans
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February 2024 by James Flynn
Arrived 15 minutes early for the 11am appointment I made weeks ago. I checked in and got ticket A0135. At 11am, they said now serving ticket A0080. It was 12:45pm by the time I saw an employee and renewed my license.To be fair, the employees were busy and worked quickly. I cannot understand why so many appointments can be made or tickets issued. There is no way the employees are going to get through 135 appointments before 11am.The system is broken.
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February 2024 by Suly Nuñez Garcia
The official who assisted us was very friendly, patient and the process was very fast.
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February 2024 by Kristel Narvaez
I have an appointment at 2:40 p.mGot there at 2:40 and sing in and wait to be called around 3:35p.m they go by ticket #If I get there only 30 minutes before the computer let you sign in and I will be attended around 3p.m but not get 30 minutes late or you lost your appointmentyou have to wait either way the easy way for you before o after you choose ?This is why? 5 stars ?But the girl that helped me is super nice if you go with all your documents and sheet to fill ready ?
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February 2024 by Dustin Burch
This is the worst place I have ever been.
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February 2024 by Greg Willis
Staff nice but s-l-o-w; appointment times mean very little, at least today
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February 2024 by Jamie Giron
Helpful staff and very organized. If you check in 30 minutes prior to your appointment, it's very likely that they will call you up before your scheduled appointment time.
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February 2024 by Alexis Gómez
The lady who worked today at window number 4 was very well attended, her service was very good.
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February 2024 by V
I took my elderly mother to this location today and yes there was a long wait as it is a busy office and lots of people but when Mom was finally called back the young lady Ana Fonseca, gave us excellent customer service. She was very kind and pleasant with us and did it all with a smile on her face. Our positive experience today was like night & day from our experience yesterday in the Lockhart location. Thank you Ana for treating my elderly mother with kindness & respect.
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February 2024 by peter foss
Very nice and helpful
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February 2024 by Alejandro Gómez
Melissa G thank you very kind very helpful I recommend it
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February 2024 by Nick Jonutz
What a great experience! Melanie Torres was so helpful and informative . And best of all friendly . I had an appointment scheduled four months out then I found out a hack You can do to get a same-day appointment. Go on the website of the picture posted here at 7:30 AM! If they have availability for same days you can get on there right away. I did it and had an 8 AM appointment within 10 minutes ! The whole process of showing up and leaving with the renew drivers license took 21 minutes.
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February 2024 by Eddie Hinojosa
Only appointments accepted at most to all locations. At this moment they are about 3.5 month behind. This is government. I will be walking around with a expired drivers license for the next three months.
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February 2024 by Nathan S.
Most unprofessional establishment I've ever experienced. Very rude and condescending woman said "I don't have time to explain this to you, we'll be here all day". OK KAREN. Quit your job or be a professional, don't make everyone else miserable like you.
