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December 2023 by Oscar R.
worst banking system they claim to be digital bank but they're not you can even deposit your money when you want this bank sucks
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December 2023 by Isaiah Scott
The bank that doesn't think too much about their customers, unless they have an active loan with the business. I had a loan, and the bank couldn't have been a better solution for me, but then I paid the loan off completely. I decided that since the bank treated me well whilst I had the loan, they would continue that without my loan account open. That was not the case. Be careful with what the employees agree to, and make sure that they know what they've told you. Often, one employee will say something and it won't get recognized with other employees, resulting in outrageous fees that were agreed to not exist to one employee when you talked with them. Be careful that you make sure you check in and make sure agreements are still agreements. It is unforgivable that some businesses allow behavior to such a degree.
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November 2023 by Ariana Benitez
My transaction was made in a quick and timely manner, Ciera and Nina are always so helpful with anything that I need done. Thank you!
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October 2023 by Kristi Flagg
You cannot beat Texell’s customer service! And they have amazing accounts which is a cherry on top!
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October 2023 by Kristan S.
I would give zero stars if I could, I live between Liberty Hill, Georgetown and Leander so I can go to Texell in Leander or Georgetown. Today was my first visit and it was TERRIBLE, terrible location, terrible staff and no drive through. I was not even greeted by anyone, it stunk in there like sewage and 2 bank employees argued back and forth like the blind leading the blind. Some tattooed guy with no sense of awareness or kindness harassed the teller screaming at her and making me feel very uncomfortable. I felt bad for her at first but I stepped in trying to get him away from her saying: "hey are you going to help me please? I'm just standing here with cash." Thinking he would stop harassing her but then she started to be hateful to me and saying I need to wait my turn when truly at first sight I thought she was being bullied and just tried to help her. Someone popped out of the bathroom and they said "she was on lunch and can help you now" when I literally was there at 3 pm? The whole place was chaotic and crazy to where I didn't even trust my money being counted at that point. You should walk into a bank and feel safe and invited. The Leander branch is 10 thousand times better and the only reason I'm going to keep banking with them is because of how kind they are there. Texell Georgetown is truly ghetto and classless.... Ciera and Andy have no sense of customer service!!
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October 2023 by Mario Garza
Great Customer Service! Very responsive and informed!I have not found a better financial deal anywhere!I am very happy with Texell Credit Union!
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September 2023 by Ashanti England
Got approved for a checking account by Texell after being rejected from other banks. Got approved and received my debit card in 2 hours. Did the same thing with my credit card the next day. Would definitely recommend
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August 2023 by Mike Payne
As always, Texell is our go to for our auto needs. A comprehensive easy to navigate experience that makes purchasing an automobile much easier. E checks entirely streamline the process!
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August 2023 by Mackenzie
Assistant Branch Manager Kelly Hill is amazing and always such a pleasure! Every time I or my family comes into the branch she is smiling and cheerful. She provides amazing customer service as well and was great with helping me to understand how to resolve my issue. Texell is lucky to have her and the entire Gtown team!
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July 2023 by Ciera Matthews
Went in to set up saving accounts for my kids yesterday and everyone was so helpful! They were amazingly patient with me and answered all of my questions plus my kiddos questions. I had all 6 of my children with me and they made the entire process as painless as possible and assured me the kids were not a bother at all. Andy, Ariana, Kelly, Joy and Nina made this mommas day! Thank you Georgetown Texell!
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July 2023 by Barbara Cortez
Mike Gonzalez provided us with stellar support! He answered our questions quickly. For major purchases the buying experience can be stressful and intimidating but Texell truly treated us with respect and kindness. Highly recommend Texell for all your banking needs. We have been customers for years and proud to call them a financial partner.
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July 2023 by Williamettia Scott
Suggestion to consolidate high interest cards in a very affordable signature card was so very helpful. Accounts were paid off in 24-48 hours. The new card fit into budget seamlessly. Thanks Michael !!
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May 2023 by Blair Pennington
Texell has been my goto bank since I moved to Killeen area in 2013-14, they did my first loan , gave me a great rate, and was super easy. I have had an account with them every since no matter where I lived, I am now in Victoria. They have financed 10+ vehicles, all banking is a breeze.
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May 2023 by Amy Windham
Texell has exceeded my expectations! Mike was extremely helpful, fast, proficient, as well as assisted me in saving tons of money. I highly recommend their services.
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May 2023 by Greg Vega
Angel Salina has helped me on 2 auto loans and I have been extremely satisfied with her level of customer service. She has been kind and courteous and has been able to meet all my needs. I really enjoy being a Texell member as everyone is so kind and helpful. Thank you!!!
