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August 2023 by rob wayne
Just wanted to share a positive experience my gf and I had at the Wash-tub. Her left rear fender flare was accidentally popped off by an employee while detailing her vehicle a few weeks ago. No big deal, newer cars are mostly plastic anyway. But the manager, Tim seriously went above and beyond by discounting our wash, ordering the part at no cost to us and installing it after it arrived. He even ran it through the wash again after it was installed. Then applied a protective coating also! Seriously couldn't of asked for a better experience after a small mistake. It's great to know the company takes care of it's customers. Thanks again to Tim for all the help. We'll still be going back!
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August 2023 by Laxmi Dongur
Completely dissatisfied with the interior cleaning that was done. The seats and the carpet were visibly dirty still and when I pointed it out, they said I needed to get an upgrade to get a “detailed clean”. The trunk was completely untouched with visible dirt. The seats were not viped down even a little and they made excuses about why it couldn’t be cleaned. I ended up getting a discount ultimately but absolutely dissatisfied with how little it was cleaned and the fact that my time was wasted.
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July 2023 by Carrie B.
I've been here a couple of times now and gotten the Ultimate Wash. In my opinion it's a much better service than the places where you stay in your vehicle and do the vacuuming and cleaning your self. For around $30 the Wash Tub vacuums, washes, wipes down interior, does tire shine and exterior trim shine all while I wait inside in the air conditioning. It's always at least $25 at more other places for me to get the wash I want but i stay in my car and I have to vacuum and wipe down. Same person checked me in both times and he is friendly, helpful and knowledgeable. My one complaint is some employees working inside were talking/flirting which doesn't bother me except their language was not always professional and there were customers/kids in the area.
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July 2023 by Carmen A. C.
I have been going to this WashTub over 5 years & I have not have had any problems whatsoever. Since they provide an excellent service, I drive from Round Rock to get my car washed. I highly recommend their service! One time one the attendants pointed out a nail in one of my tires. I am grateful that she pointed it out. I had the tire fixed right away!
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July 2023 by Ashley A.
I've come here twice for a car wash (the gleam wash) and both times were great! they hit all my carpets with a vacuum and got stuff out that i haven't been able to get out in months. the wash was pretty standard but they towel dry your car which prevents the water spots. they also cleaned the dash, console, and all the windows (inside and outside) so it left my car feeling new. definitely worth the cost!
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June 2023 by Jim Proske
They don't like to clean chrome wheels bumpers and the step rails on my pickup. When you point it out, they make a half-hearted attempt and say there is something wrong with the metal.Other than that, they are pretty good compared to a lot of others that really bad.
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June 2023 by Christy Geiger
I have been going here for about 5 years. They are always friendly and kind. I love their different levels to pick the wash you need. I always get the ultimate. Today I had a little confusion with my coupon book (which is a great deal and always have one!) but the manager Kevin and the gal on register were so patient and understanding with me. Not only does The Wash Tub make your car look and smell great, but I really value and appreciate their customer service as well. ♥️☀️??? Highly recommend.
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June 2023 by Lindy Curry
First time today. Got the Ultimate Wash, next to the top of the line. Was told the floor mats would be taken out and cleaned. They were only vacuumed which meant underneath the mats wasn't vacuumed, which it wasn't. The wash wasn't bad, they dusted off the inside, but for the price I expected more, especially when I'm told certain things would be done. I ended up cleaning the mats and vacuuming again myself. If I'm going to have to do that, why bother going and spending the money?
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June 2023 by Zap Rowsdower
After a not so great experience- the Wash Tub reached out to make it right (something so many companies don’t do anymore). My car is sparkling and I am so appreciative to start the summer off right.I really appreciated their going above and beyond and will be happily returning.Services: Wheel washing
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April 2023 by Veerts V.
If you use the low end service it will be fine if you take the attitude that they are going to give a starting point and thus reduce your workload. You're still going to have to go home and do some more work though. The high end detailing is a rip-off. You're going to have to squabble with them to get them to clean all the areas they missed. They're going to try all they can to get out of it. Just not worth the hassle.
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April 2023 by bill gaul
This was an amazing experience and very friendly staff. My car was beyond filthy and they made it look brand new. They were quite crowded but made me feel like I was the only customer making sure I was done in the time they promised. I would recommend them to anyone that wants great service which is hard to come by these days it seems. Good value for the attention to detailService: Auto detailing
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April 2023 by Brigitte D.R.
I dropped off my car - they told me 2 to 21/2 hours. I came back 2 1/2 hours later, only to wait an additional 2 hours. When I asked for an update, they told me they still had to shampoo the carpets and clean the seats it would be another 20 minutes or so. I don't really blame the technicians- I'm sure they are short staffed and doing what they can. But they need to be honest about wait times. I would not have left my car had they told me it would take upwards of 5 hours. I ended up telling them I couldn't wait anymore. I got my keys and went home. My car keys and remote weren't attached to each other anymore, I had to wipe the streaks out of my windshield, and they left trash underneath the front seats. The technician was nice and told me he'd finish it and try to make it right if I brought it back tomorrow, which I can't do. Plus honestly, don't really want to spend anymore time there. Not likely to return or recommend.Services: Full body wash
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April 2023 by Brianna Stopper
I normally have a great experience here, but the last two times have been very rushed and the job feels incomplete. I had to use armor all and a vacuum when I got home this last time to get all the places in my car that were missed.
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April 2023 by Connie L.
Paid $169 for a complete detail of the whole car. Inside and out there are still unclean portions inside that were never touched. Plus there was road tar left on the outside of my car. What rip off!
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March 2023 by Todd White
This place has been in Georgetown for awhile. I’ve been many times. Always love how my car looks when it’s done. Tried a few other places with a monthly membership and just wasn’t as happy. Just recently signed up for the monthly membership and thoroughly enjoying it.