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December 2023 by Robb Matthews
The guys were honest and offered good advice. Best tool rental experience I've had.
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November 2023 by Heath Carpenter
Highly suggest going to a real equipment rental company. The staff here has no clue. Even worse, they seem proud of that. Don’t waste your time.
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July 2023 by Tom S.
Come to find out that Home Depot is only interested in veterans as long as they register. Even showing your hundred percent disabled veteran ID is not acceptable. They seem to be more interested in getting your phone number and your email address. Then they are in serving a veteran.Lowe's will give discounts to veterans,
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June 2023 by Saundra M.
Horrible customer service. Will not shop here again if at all possible. Was planning on lots of home improvement projects, but definitely not using Home Depot.
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May 2023 by Malana A.
On Saturday 5/13/2023 me and my family went to home depot to buy some cleaning supplies we got to the shelf check out there were two ladies working over that way one was telling everyone which lane was open and the other one was reading something and looking around. now it's my turn to check out the lady that was reading something saw us ( Mixed African American) and jump up to say lane 4 is open broke her neck to check us out when it came to little time to pay she went back to her lil spot and kept looking at me like if I wasn't going to pay for my items. Me and my fiancé feel like were Racial Profiled very uncomfortable.
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May 2023 by Michael V.
There's plenty of places to do home shopping. I'm lucky that the closest most convenient location happens to always be full of the friendliest staff. Today I met Maurice Clark in the door handle section who helped me get me items as we chatted about our love for music. And Edith who helped me check out who taught me how upcs line up with the item number on the receipt as we confirmed our smart lock.It's the little things, when employees take it just the right amount of slow, that makes a place a return destination. This location has it down pact. I can even remember Scott's name from a week ago who helped me in the tools department, and gave me a water bottle from the employee fridge because I was dripping sweat. (Granted he's been helping me for 2 years now and always a pleasure.)Sorry - last name drop. Guiellermo who politely smiled when he saw I bit off more than I could chew but still helped me get the fork in my mouth :)Even the kids who helped me load my truck - scrappy go getters. I'll continue to do my shopping here simply because when I come I walk into a place of people who are just as excited as I am to try and build some cool stuff for my house.
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January 2023 by Melissa Howiler
not deliver damaged goods!! ex brand new refrigerator crushed!! still waiting 6 a call bk!! bs
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September 2022 by Brian O.
I remember Home Depot entering the building materials and hardware retail space in the 1980s with HD's claim to fame that each aisle had an expert or pro stationed there to assist customers by having an actual electrician working the electrical supply aisles and a real plumber working the plumbing material aisles, in order to complete with local iconic hardware and general mercantile stores and the local lumber yards that greeted every customer and wrote up their lumber order or walked with them to find the exact part needed, but that changed over the decades like has everything although that same level of service can still be found in some big box, Ace Hardware, or local mom and pop store, depending on staffing levels and except when the electrician or plumber has days off. Even before online ordering was real popular thing fifteen years ago, Home Depot created an experience for tradesmen, builders, hobbyists, homeowners, and weekend warriors where they could see many different choices for the same type of drills, saws, mowers, fertilizer, and pretty much anything needed to do a repair or new project. Home Depot really changed the entire retail space for home improvements and building projects that was available by just walking into the store. Big Box Building Materials, Home Goods, and Grocery Stores have been conditioning customers for two decades with the introduction of self-checkouts and recently Walmart and Home Depot have converted much of remaining checkouts to 100% self-checkouts, so obviously both Walmart and Home Depot are committed to this change. Walmart has a few self-checkouts with conveyor space for multiple items that are often needed by shoppers, but Home Depot's newer self-checkouts last couple of years have little space to set items for checkout and this is a problem as many HD shoppers don't use shopping cards and carry multiple items in hand, so there's no way to easily check out. The lastest iteration of assisted self-checkouts are even less functional and lack the space between kiosks and in front of each checkout kiosk for assistance by HD employees without close contact. Awkward and non-functional for both customers and employees to interact at same kiosk. Another issue is that HD shoppers often require assistance for building materials or plumbing items that must be my measured or other items like bolts and screws without SKUs that must be looked up and verified by photos, so it seems to be a flaw that there's not different checkout options for shoppers with entirely different needs. Home Depots states that they have assisted checkouts, not self-checkouts but I dislike the aggravation of employees trying to take over self-checkouts from customers not asking for help, as usually some employees just run through checkout screens and don't bother to ask preference before hitting buttons to complete transactions. My favorite is that they usually bypass option to email/print receipt versus print receipt only and only react after they see the frustration on your face. HD has never had six open checkouts even counting the Pro Desk, so why have six employees trying to herd cats with assisted self-checkouts versus the effectiveness and speed that six full-service checkouts would have. Home Depot's biggest mistake is in not educating customers on how HD envisions or wants the new system to work as assisted checkouts, so why not go have all the employees standing around telling customers waiting for the six open checkouts out of ten how assisted checkout is supposed to work versus saying nothing. Also, on Saturdays and every day when parking lot is full of vehicles, why doesn't HD just open up all ten assisted self-checkouts versus only six? I asked one of the six HD employees standing around waiting and they said they only open six because they are short staffed. Go figure! Not certain where we go from here after the innovation and transition created and continuing after COVID-19 and staffing challenges, but customer service and a shopping experience necessary to c
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September 2022 by Sha L.
HORRIBLE customer service today in the RETURNS AND and the water sprinker section. The empoyee told my husband to "look at pictures" in response to his question. CONDESCENDING and absurd.
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August 2022 by Gary G.
Went to the Depot on Monday afternoon at 3:30pm. Found what I needed but had to wait 15 minutes in line to check out! What a pain!! Once again Home Depot has found a way to make it harder to do business.
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August 2022 by Lori B.
All checkout is now self-checkout. The cashiers stand and observe and only get involved if needed. When I was there Sunday about 11:30, most were simply standing around. The checkouts are close together. The customer next to us let 6-ft 2×6's slide off his cart and they crashed just a couple inches from my husband's feet. He was wearing sandals, so this could have been a real problem. And the cashiers just watched. Many aisles are littered with boxes of products not yet placed on shelves or overhead. Sometimes there are rolling racks filled with product boxes while shelves remain empty. I understand that businesses are short of staff, so trying to cut them some slack. But it was truly a mess. Only a matter of time before a customer is hurt from tripping over something or other mishap.
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July 2022 by Roxanne H.
I NEVER leave reviews, but the staff at Home Depot On 7/29 in the evening were so incredible I couldn't resist. To start off with Joe the "refrigerator guy" was so knowledgeable and so much fun while my husband was trying to decide on our garage fridge! Secondly our cashier and his trainer were so kind and sweet and the older gentleman made this awesome sign for my son! And he was a vet!!! How cool! It was just an overall amazing experience for something as mundane as buying a fridge. Thank you Home Depot for keeping my faith in humanity!
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June 2022 by Leon Clark
Went to Home Depot in Gerogetown to buy a lawn mower and weed cutter and some SOD. I thought it would be a quick in an out, no more than 20 mins espcially with the helpful staff that usually work there. I was dead wrong. TLDR Military Veterans and First Responsonders should avoid this home depot. The BOGOs are not advertised properly as *cannot be combined with other offers. I technically paid more for everything so it wasn't worth it. Management sucks. Looking through the weed cutters I spotted a BOGO deal. The Milwaukee M18 String Trimmer W/Blower and guess what? You get a high outpit XC6.0 battery for FREE; all this for $439 plus tax. I grabbed my Toro lawn mower and headed to the front and proceeded to wait for them to find a battery. On all of the locked and monitored shelves. Not one XC6.0 could be found. After about 10-15 mins of waiting and 10-15 mins of my own searching before going to the checkout a battery was produced. Here comes the really crappy part. Noemi rang everything up and then told me I needed to use the Home Depot app to use my military discount. I get a discount because I'm a retired disabled combat veteran. I reluctantly surrendered to her demand of me downloading the app. After downloading the app Noemi informs me the store manager (Some dude named charles?) Said that I cannot use my military discount on top of the BOGO. I've used my military discount on BOGOs before and other sales no issue all year long mind you; even the online store. After explaining that to her; I'm informed there's nothing she can do. So then I asked her to go ahead and split the purchase. I'll take my BOGO and my 10 percent off on the mower separate. That's where is gets sketch. She reluctantly re rings it all up and now my BOGO deal costs more than it would have had I not gotten the FREE battery. The store decided to make the free battery a $169 discount. My mower gets a 10% military discount but that doesn't really matter now because the discount could've been applied to both in one transaction. I would have been better off going to Lowes or Ace hardware and I encourage the reader to check out there deal versus my receipts. Message to the manager After I was told you told them I couldn't have the military discount on top of the BOGO I was told by another store worker you weren't even there today. After I learned that in the parking lot it took everything for me not to go back into the store and return everything. Honestly I want to return everything I've bought from your store including my Husky Garage storage system. Not only did this whole debacle take an hour but I could've saved money by not going to your store and going to the ACE hardware down the street from my house. I mention them again because for such a small store in Liberty Hill they have common sense and a good team with professional customer service etiquette. Not only am I mad at the serious L I took today in the pocket but I'm also mad at the fact that the only person working your check out area that cared and did her job well looked like she was only 18. Maybe she should take Noemis place instead because she seemed like she had the right idea to go about it but was shutdown by her much older peers. Im going to try and fix the situation myself by calling the main headquarters and seeing if they can credit my GD credit card the 10% for my Milwaukee M18 String Trimmer kit since management is nowhere to be found here.
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June 2022 by Brad N.
Holy clusterfu** the aisles are wide enough to fit two carts but let's throw as much crap as we can in there to make your shopping experience as miserable as possible. I consistently have to play bumpers carts when I'm not held up by the routine forklift and seemingly needless aisle closures.... It's called night shift. Stock up when no one is there! Such a mess!
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June 2022 by Roxy L.
They got what I was looking for a rod for my ceiling fan. Wow after going into Austin at a smaller establishment and I was lied to. I ended up finding what I was looking for in Georgetown...gas ain't cheap either! I do like Home Depot don't get me wrong but their website said it's was unavailable. Hi figure