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January 2024 by Connie Dunn
I had entered the store with a problem, yet left with a solution. The solution that was found exceeded my expectation. Grateful to be greeted with "Welcome, how can we help you today?" The manager (Regretfully I don't remember names well, but I recall her name to be Jennifer(?) but she conducted herself like the manager (professional, informed, cheerful and social even though it was near store closing hours). She was engaged with me to find 'the' solution I was having with an old phone. Additionally, she found benefits within our account that we weren't using. We were unaware of being eligible as our long history we've had with Verizon. Very appreciative!
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January 2024 by Connie D.
Wolf Ranch Town Center, Georgetown TX. I had entered the store with a problem, yet left with a solution. The solution that was found exceeded my expectations. Grateful to be greeted with "Welcome, how can we help you today?" The manager (Regretfully I don't remember names well, but I recall her name to be Jennifer(?) but she conducted herself like the manager (professional, informed, cheerful, and social even though it was near store closing hours). She was engaged with me to find 'the' solution I was having with an old phone. Additionally, she found benefits within our account that we could use. We're unaware we're eligible because of our long history with Verizon. Very appreciative! C.D
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December 2023 by Melissa Chapin
Received excellent service from Jennifer. She was amazing at multitasking several things at once and juggling several different customers.
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September 2023 by Ryan White
Great experience- 5 star customer service. Only thing i would change is closing the store when the AC is broken. I was about to leave and go to another location because even with me being there for 10 minutes it was torture. I only stayed because the girls were so nice and i dont think it’s fair I can leave and they cant. Thank you Kait and Jennifer for being so sweet
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August 2023 by Barbara Carter
Jennifer was fantastic! Now that I’m home I realize not all of my photos transferred. Im grateful she encouraged me to hang onto my old phone for a few days. Truly appreciate all her patience and help
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July 2023 by Janette Sherer
Sam was incredible! Calm, fabulous listening skills & solution oriented. She helped me with an iPhone 13 with battery issues. She assisted me in getting a replacement phone.On top of multitasking with incoming customers. She deserves a raise let alone a promotion! Best employee ever!
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July 2023 by laura gutierrez
This store has great employees. They are so smart and professional. Their patience and attitude are amazing. A big shout out to Mrs Jennifer and to Celeste for their wonderful work ethic. Thank you so much for helping us understanding our plan and Celeste with our purchase of another phone. Verizon hopefully yall give this lady's an appreciation. Once again thank you.
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July 2023 by S K
This is not a real Verizon store. It is a third party. They will absolutely sell your information without a doubt. They will also, if your situation is like mine, screw up your entire account for a couple of hours before you realize and go to a real Verizon store. I completely regret walking in this place.
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March 2023 by Daniel Foust
Jennifer was thorough as she searched for offers that were available to me. She was patient as we worked through the purchase process and we shared pleasant conversation as we waited for the data to be transferred to my new iPhone.
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March 2023 by Linda Sechelski
Great experience. Sam took great care of of us!
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February 2023 by Shelby Segal-Smith
Sam was phenomenal helping us. She explained all relevant facets through the upgrading experience. My husband, George, was delighted with her expertise.
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February 2023 by Kristen Plauschinat
Went in with a slow phone right after Thanksgiving. No effort to diagnose my phone’s issue. I was offered a new phone + less expensive plan for $10 less per month as part of Black Friday promotions. Turns out I was charged a hidden $50 fee and my bill is now $10 MORE per month. Basically lied to and Verizon says there is nothing that can be done. Do not trust.
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December 2022 by Sherri Smith
I had an exceptional experience at Verizon today. Jennifer was kind, helpful and very knowledgeable about plans and how she could save me money on my monthly bill! She was fabulous! I got a new phone and my monthly bill did not increase. Best experience!
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December 2022 by Ginger Tuholski
Joshua was extremely helpful with setting up our account, phones and connections. He was very professional, patient and knowledgeable. Would highly recommend working with him.
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November 2022 by Anthony Shipton
Jennifer was very, nice very polite treated the business with respect made me feel comfortable and went above and beyond to help me terrific service great place
