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February 2024 by Mackenzie R.
Would give zero stars if I could. I went to 2 Walgreens this morning (with appointments) to get tested for the flu. They both turned me away bc they were out of tests. So around 1030 I did the drive through at this location to confirm they had tests available and the gentleman told me yes and to schedule an appointment. I scheduled one for 12:15, and when I got there and was checking in at the kiosk, the woman at the clinic opened her door and said I'm going to lunch. This is the 3rd Walgreens I have been to today and I told this woman with tears in my eyes please! I just want a flu test, and she said too bad-I have to go to lunch. You'll just have to wait. That woman was so rude, all I have to say is Karma is a bitch.
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February 2024 by Michael Fischer
Maybe it's a Walgreens thing. I can easily see corporate saying: "let's start offering all these additional services, add a drive-through, but don't hire additional staffing for it to save money."This was visit was for my second shingles jab. Just like my first visit to a different Walgreens -- they didn't have my screening available that I completed online beforehand, and as I waited (in both visits), I watched the pharmacist running back and forth, poking on the computer, being constantly called for "consults", in the back doing whatever, helping out at the drive-through, completing paperwork, AND giving shots. ONE pharmacist on duty! It was exactly the same for my first shot. Oh, AND they can't make mistakes. I actually felt bad for them, in both instances. I think Walgreens is setting themselves up for failure. The burnout rate for pharmacists must be incredible. Took me almost an hour to get my jab -- and I was early for my appointment I made online.
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November 2023 by Brenda McMichael
Male that answered the phone asked for my information i told him i was checking on my prescription and wanted to verify my doctor had called in my refill since the other three walgreens had the medication out of stock.He said that he couldn't tell me if my doctor had called in my medication and he couldn't tell me if the store had the medication in stock the doctor had to call and ask if the store had the medication in stock.I laughed and said how many doctors do you talk to everyday that call to check if you have the medication in stock? He said he couldn't tell me that information. I said of course you can't because doctors have other things to worry about and that's why they ask there patients for help with locating the medication and so the doctor only has to send to the location the patients verified for them. It called teamwork or working together.My doctor helps over 300 patients per month and I can assure you that he trust and relies on his patients for help and that's why I have been a patient for over 8 years and don't hesitate to help when I am asked.Prescription was ready and I paid for the Prescription and showed up to pick up the prescription and they said it's now canceled and on backorder. And it's been on backorder.How can something be on back order back yet you charge my credit card $48.Now I have to wait 3-5 which will really be 5-7 days because of this week being a holiday!Ever since the covid situation and shortage staff and storage medication walgreens pharmacy continues to fail there customers.Moving all my family's medications to a private pharmacy and not using businesses corporate pharmacy anymore!!!!Walgreens doesn't know what team work is and honestly I don't think they ever will. Won't wait anymore of my time using there company for my family and my medication.
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November 2023 by Newman Group
Sat in drive thru to pick up rx for one hour. They are so slow dont have enough staff horribly managed store horrible company
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November 2023 by James P.
Helpful staff. Great pharmacy service. And great location for Sun City customers. I've moved over from CVS and I'm pleased.
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October 2023 by Jamie L.
Lousy experience across the board. Made an appointment for 9:45 Saturday morning for some vaccinations, did not get the pharmacist to even communicate with us until 10:38. Almost an entire hour of waiting with no apologies or explanation, just waiting and waiting and waiting. If you can go literally anywhere else, do so. You'll be wasting a ton of time here and the staff are garbage at conveying expected wait times or delays. I don't care if your weekends are busy. I don't care if you only have one pharmacist on a Saturday. Hire more people or stop allowing appointments to be made without actually being able to get to anyone at the promised time.
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September 2023 by Haley Wessell
I have now had 3 experiences as a pharmacy customer at this specific location. (Del Web and Williams dr.) I would give the overall only 2 stars because it has been either a hit or a miss when speaking to the techs about my prescriptions.Today, though, let me tell you!!I called in today to refill one of prescriptions and a man answered the phone in a semi normal way, but still not like the other employees who work around him.I then told him my name and that’s it!The man did not even leave room for hesitation! He very coldly responded, (without even asking for my DOB!)”Nope, no scripts here for you! No scripts in that name!”I decided this was odd so I asked him his name. He called himself “Wilson”, and I told him to put me on the phone with another employee. Well, he put me on hold….I eventually hung the phone up, and private called back. Somebody very nice answered this time, and imagine that! My prescriptions were actually ready!!! AND to top it off, y’all there is not a Wilson who works at this location!Sorry for the long review, but posing as a Walgreens pharmacy tech?!?#Nonsense.#End.IT.<3 Haley
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September 2023 by Kayde Green
Hands down the WORST pharmacy. The pharmacist are rude and can never seem to get it right. They call you to let you know that your prescription is ready, only for you to arrive to pick up and it isn’t actually ready!! Please do your homework and DO NOT get your prescriptions sent here.
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July 2023 by Amanda Fox
They never have my prescription refill that is on auto refill. its always delayed, I am beyond frustrated. I use this as a thyroid medication and require it due to no thyroid. Literally every time I refill it I have this issue. I will be transitioning my prescriptions elsewhere.
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July 2023 by Kathryn Raffensperger
Called to ask when I could pick up a prescription and the pharmacist at the store who answered my call spoke to me like I was an idiot for asking that question, rather than simply telling me the date it was to be filled she talked to me like a child in math class, "well if you picked it up on the 1st and 28 days from then is...." after which they actually laughed. No should be made to feel stupid for asking a question in any situation but when it comes to a professional in the healthcare field, it was really disgusting to be spoken down to like that.
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July 2023 by Bryan T.
Their pharmacy is the slowest pharmacy ever. How do you have a huge Walgreens sitting outside of a senior citizen community that is 55+, and only have one pharmacy drive thru. Who's brilliant idea was this. Who was the Moron that said it's a great idea to build this concept? I truly feel for the staff of course as they're doing their best, but my god walgreens, you're customer service and ability to address the situation here is beyond staggering. This store is a joke, the planning of this store was done by an ignorant person who is 100% stupid, and doesn't comprehend that older individuals need medication, and the fact that you're literally next to an AGE restricted community should tell your ignorant butt that you need a larger pharmacy! Get it together. Do better. I can't stand this store. It's no wonder you have a high turnover in staff. All the old people are always mad at the staff because of your dumb decision with planning. Add another drive thru, add another service counter or 10. Do better. You're definitely located on the corner of a street, but it's not happy, like you slogan says. Just dumb. Like this lady named Tina I know. Today, these fools were out of Norco and could only fill a partial bottle. I have never experienced so many issues with one Walgreens. You'd think they wouldn't have a shortage of anything considering how slow they are with their 1 lane 2 operable checkouts, 15 pharmacy employees running around like crazy. How do you move the pills when you can't service the customers? God, we need more options in this area. Your new logo should be on the corner of unhealthy due to long wait times, and definitely not happy!
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May 2023 by AJ J
Terrible experience today. I had to go there because they didn’t deliver our medicine yesterday that was paid for through app and when I asked why it wasn’t delivered the young white female spoke over me without listening to my question. All I heard was that was my coworkers problem I didn’t work yesterday. She could have been kind or decent or an I don’t know would’ve been suffice but she just was condescending and rude and yelled at me walking away. Great job Walgreens! She should be fired or train your people to be respectful and kind.
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April 2023 by Renee Morgan
My doctor prescribed medication. I received a text that it would be ready for pickup at 10:30am. My husband went to pick up the prescription just to to be told that they did not have the medicine. After having to call around to several different pharmacies I had to call my doctor who then informed me that she called back to this Walgreens as they had the ability to order it to pick it up next day. The pharmacy representative was very rude and did not mention that the medicine could be ordered and had a basic sorry about your luck attitude her name was Sarah. I called to confirm that they ordered the medicine per my doctor's request and the person on the phone was just as rude. Again today my husband called to check to see if it was in and the pharmacy representative kept interrupting him. They have the worst customer service at this location and after today I will go to another location or pick a different pharmacy.
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December 2022 by Jeremy N.
They are super short staffed at the time we went in and you could tell both the customers and staff were stressed out about the wait.
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November 2022 by Mike Cook
If I could give zero stars I would! This is the WORST Walgreens I have ever used. We only use them because they are on our insurance provider list when others aren't. The staff there is RUDE and talk over you. Tell you that you have to call physician's office for refill permission when I know that isn't true. They can fax a request to the physician but they just don't bother. They mess up your prescriptions - I once left a bottle with the prescription label on it there for refill and it disappeared and no one knew what happened to it. Took several days to get all that straight. There is NO CUSTOMER SERVICE THERE!!!!