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January 2024 by gabriel vega
Do not bank here the ladies there are new hires and not experienced with handling money for the community.
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July 2023 by Arianne Bonganay
My parents came here to inquire about opening a CD and an account for my dad. They were rudely stopped by the MANAGER who told them they are busy and to come back another day with an appointment. We understand that not all walk-ins are addressed, but this manager could have been more professional about it. My parents went to one of the RR branch where they were greeted nicely and taken care of. They still needed an appointment but the agent there helped them make an appointment and didn't just shoo them away like the manager here did. Will never come back here.
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July 2023 by christopher fontana
Drove thirty minutes to arrive in lobby at 2:45 Monday afternoon to open a CD and was told the lobby hours are until 5pm but nobody can do it so come back another day!! They couldn’t have told me that over the phone!!!
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March 2023 by Mario B
A glitch causes all my money to disappear but they can still pull money into checking from my savings to cover overdrafts? Shady bank. Switching immediately.
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January 2023 by Sydney Ferree
was extremely upset because I needed to use the restroom and was not able to because it was behind locked doors. not sure how an establishment with appointments does not allow customers to use a restroom. I was told to go across the street to CVS where that bathroom was out of order. I did have a great experience with Dalton- he was very kind and helpful, which makes me sad to leave a 1 star review, however San Juanita was not kind. She was not helpful and made me feel bad/like I was being an inconvenience when I asked her to destroy my card. Not a great experience- very glad to be closing my account and not return here. Avoid this branch if you can.
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January 2023 by Sydney Colon
was extremely upset because I needed to use the restroom and was not able to because it was behind locked doors. not sure how an establishment with appointments does not allow customers to use a restroom. I was told to go across the street to CVS where that bathroom was out of order. I did have a great experience with Dalton- he was very kind and helpful, which makes me sad to leave a 1 star review, however San Juanita was not kind. She was not helpful and made me feel bad/like I was being an inconvenience when I asked her to destroy my card. Not a great experience- very glad to be closing my account and not return here. Avoid this branch if you can.
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November 2022 by J yvette Monroe
Awesome service at this location. Jennifer assisted me and she is awesome.
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August 2022 by MARIANO Carrillo
Great thanks
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August 2022 by Aditya Kurra
Poor customer service.
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January 2022 by Cheryl M
Lobby still closed. 3:40 on a Monday.
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January 2021 by Truett Holmes
Slowest drive through ever...
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November 2020 by Black Rock
Customer service is extremely lacking or perhaps they are just very unorganized. I was their Monday for a notary after I called to make an appointment and they told me to just come in. I was there again today for a notary with multiple tellers and a personal banker without customers I was told I needed to go online and make an appointment. As I’m explaining that last time I was told to just come in the teller was talking over me.
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June 2018 by T. Bader
This is absolutely the worst Wells Fargo in the State of Texas. Super slow service and beyond awful customer service, Save your sanity and go to a different branch
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November 2016 by Nanci S.
I have banked here for 3 years and had excellent service. The staff are extremely helpful and always friendly.
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June 2016 by Josh S.
HORRIBLE!! They wouldn't cash a check for me because I had a 0.00 balance. What the heck?? Why do you think I'm trying to cash a check? I've had problems with this bank EVERY time I've tried to cash a check!
