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February 2024 by Yaritza Villarreal
Terrible service!!!! There is no point of going to the lobby to get help none of the reps help you.
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January 2024 by Anna White
DISCRIMINATION.
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January 2024 by James Thomas
This branch is a joke. Terrible service in the lobby and drive-thru.
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January 2024 by Paul Ware
Stay away from Wells Fargo…..more speciality, stay away from this location.I’ve been with WF for 30 years and have had the worst customer service in the past two weeks. The tellers a great, but the bankers and manager are the worst.Go to South Star Bank one block away…..you won’t be disappointed,Paul
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January 2023 by Pam Bailey
Worst customer service I have ever experienced. Walked in to do something simple, get me on my 92 year old mothers account. Come back, you don't have appointment. Came back, you'll have to wait. Bank closes at 5, you'll have to come back. Thankful this is NOT my bank, absolutely love PROSPERITY BANK!
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October 2021 by Terry Hucks
I see positive changes regarding past issues which says they hear you! They strive daily for 5’ a 5 star rating from top management down. They don’t settle for mediocrity. We all make mistakes but we should all be able to redeem ourselves and in my humble opinion they have so congratulations to this team for striving for greatness in your customer and banking service. It’s all about the relationship!!Well done,Terry Hucks
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August 2021 by G easy Glaser
It is Amanda Glaser
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March 2021 by Kenneth T.
This branch has horrible service and an attitude every time they have to do something there. They wouldn't cash out my change last time I visited because it wasn't rolled. (Less than $5) Went back to Marah today, who last time said they couldn't take it because "they have to count it too", and magically after swiping my card to make a deposit, they suddenly take change. It was $4.22. That's how lazy they are. That's how much they couldn't be inconvenienced to count my change. I don't know what C Level executive I need to contact or what Director, Regional Manager I need to email, but I will make finding out, a part time job until we get a coin counter in that branch so Marah doesn't have to count change for clients. I'm sure everyone has Facebook, Instagram, Corporate email etc... Whoever I need to contact on a personal level so that we don't have to count coins in the bank I will continue to try and do so. I am relentlessness and will not stop until this is addressed. Reading all the 1 star reviews after posting mine has got me fired up. If you're reading this, help me light up social media! Reach out to leadership. Pick a name. Let's Go! Emails are normally
[email protected] Everyone on this list has social media of some type. Think Linkedin, Facebook, Instagram, Twitter etc.. Just find a name and reach out. wellsfargo.com/about/corporate/governance/ Personally I will try and contact each and every person on this list, through every medium possible, to let them know how horrible this branch is.
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October 2020 by Taha Taher
I went through the drive thro and I wanted to take money out of my account I asked for 85 she took 75 plus she only gave me back 55 i called asked to speak to someone they told me to drive back around I gave them the money etc and they said they counted her till 3 times and it balances out then they said they will call me after counting the till couple more times see if something comes up
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August 2020 by Gary H.
We have been using this location on Williams Drive for 17 years. Always friendly service with a smile. Really nice folks.
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July 2020 by Maggie N.
This service at this location is both professional and friendly.I feel that the employees are well trained and have a great attitude Than you
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February 2019 by J T
Would give ZERO stars if I had the ability to!!!
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February 2019 by Bob Jeffers
Friendly staff, very helpful
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August 2018 by Amanda K.
This Review is not about this location in particular but for Wells Fargo as a whole. I had an account that was set up by that State of Texas thru Wells Fargo. The process entire process, while not entirely painful, was not a pleasant experience, and just reaffirms my commitment to never work with Wells Fargo. If you want to get anything done quickly move on to another bank. 2.5 months to get my information on the account Wells Fargo has in MY NAME. I even submitted personal paperwork to their offices, so they could verify my identity. My experience has shown me Wells Fargo only cares about appearances. The employees I initially speak with when calling in are always charming and as helpful as they can be. However when trying to reach out to anyone that can actually assist, you are left in the dark. When met with an actual problem or were I actually needed some assistance, the employees were all of a sudden no were to be found. Very disappointed, but not at all surprised by the level of "care" given to their customers. As the saying goes " Curse you sudden but inevitable betrayal!"
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April 2018 by N M
Update: 4/23/18 - NEVER HEARD FROM THIS BRANCH MANAGER. Called the bank's main line 3 times and it rang and rang and rang and rang and then cut me off. Wow. 4/21/18 - Walked in at 9:00am Sat., April 21, 2018. Personal Banker, Brandon Bynum looked at me standing near his desk, and simply said, "Ya want me?" No smile. No, "Hello, ma'am, how may I help you this morning?" Sat down to discuss some weird, unacceptable account issues after 15 years of having my accounts at Wells Fargo. He looked at me and, I kid you not, said, "Don't talk AT me, talk to me," with attitude that would have boiled water. Closing all accounts after this.... Past comments: ATM does not work pretty much every other time you try to use it. You call on the phone, it rings 50 times and no one answers, and there is not even a voicemail system or answering machine. Wow, this is a unique Wells Fargo office, to be sure
