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September 2022 by Google user
I went into the branch to get a specific document, I planned my day around it, shifted my meetings. What I was met with is lack of two-way communication and follow-up. Upon arrival the officer set me down for 20 minutes, he tried and could not print out a document, he then proceeded to sending this document via secured email, which didn't work, and 5 days later, no one has answered my calls and an email sent with a request to re-send a document. I have stressed multiple times that this was an urgent matter, and yet no results. My recommendation to anyone is to not use this branch and approach them cautiously.
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July 2022 by Liliia Mandrino
I went into the branch to get a specific document, I planned my day around it, shifted my meetings. What I was met with is lack of two-way communication and follow-up. Upon arrival the officer set me down for 20 minutes, he tried and could not print out a document, he then proceeded to sending this document via secured email, which didn't work, and 5 days later, no one has answered my calls and an email sent with a request to re-send a document. I have stressed multiple times that this was an urgent matter, and yet no results. My recommendation to anyone is to not use this branch and approach them cautiously.
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March 2021 by Kenneth T.
This branch has horrible service and an attitude every time they have to do something there. They wouldn't cash out my change last time I visited because it wasn't rolled. (Less than $5) Went back to Marah today, who last time said they couldn't take it because "they have to count it too", and magically after swiping my card to make a deposit, they suddenly take change. It was $4.22. That's how lazy they are. That's how much they couldn't be inconvenienced to count my change. I don't know what C Level executive I need to contact or what Director, Regional Manager I need to email, but I will make finding out, a part time job until we get a coin counter in that branch so Marah doesn't have to count change for clients. I'm sure everyone has Facebook, Instagram, Corporate email etc... Whoever I need to contact on a personal level so that we don't have to count coins in the bank I will continue to try and do so. I am relentlessness and will not stop until this is addressed. Reading all the 1 star reviews after posting mine has got me fired up. If you're reading this, help me light up social media! Reach out to leadership. Pick a name. Let's Go!Emails are normally firstname.lastname@wells…Everyone on this list has social media of some type. Think Linkedin, Facebook, Instagram, Twitter etc.. Just find a name and reach out. wellsfargo.com/about/cor…Personally I will try and contact each and every person on this list, through every medium possible, to let them know how horrible this branch is.
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August 2020 by Gary H.
We have been using this location on Williams Drive for 17 years. Always friendly service with a smile. Really nice folks.
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July 2020 by Maggie N.
This service at this location is both professional and friendly.I feel that the employees are well trained and have a great attitude Than you
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August 2018 by Amanda K.
This Review is not about this location in particular but for Wells Fargo as a whole. I had an account that was set up by that State of Texas thru Wells Fargo. The process entire process, while not entirely painful, was not a pleasant experience, and just reaffirms my commitment to never work with Wells Fargo. If you want to get anything done quickly move on to another bank. 2.5 months to get my information on the account Wells Fargo has in MY NAME. I even submitted personal paperwork to their offices, so they could verify my identity. My experience has shown me Wells Fargo only cares about appearances. The employees I initially speak with when calling in are always charming and as helpful as they can be. However when trying to reach out to anyone that can actually assist, you are left in the dark. When met with an actual problem or were I actually needed some assistance, the employees were all of a sudden no were to be found. Very disappointed, but not at all surprised by the level of "care" given to their customers. As the saying goes " Curse you sudden but inevitable betrayal!"
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April 2018 by N M.
Update: 4/23/18 - NEVER HEARD FROM THIS BRANCH MANAGER. Called the bank's main line 4 times and it rang and rang and rang then cut me off. Wow. Came in at 9:00am, April 21, 2018. Personal Banker, Brandon Bynum looked at me standing near his desk, and simply said, "Ya want me?" No smile. No, "Hello, ma'am, how may I help you this morning?" Sat down to discuss some weird account issues after 15 years of having my accounts at Wells Fargo. He looked at me and, I kid you not, said, "Don't talk AT me, talk to me," with attitude that would have boiled water. No one should speak to a customer like this EVER. Closing all accounts after this....
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May 2017 by Rodney Nyland
Very convenient and usually working fine. Lines are small if any.
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May 2013 by Brad Harper
The branch manager at this location, Julia, is extremely rude and needs serious training in customer service. She spends more time making excuses than she does finding a solution. When I expressed my frustration in a completely reasonable, upset manner, she threatened to close my account. I told her she needs to get training in customer service and to listen to her customers instead of interupting them. How DARE this woman treat people like they do not matter just because they are upset. Someone needs to sit this woman down and get rid of her ego.
