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August 2023 by Chris Reynolds
Went in to open a business account I already have other accounts there. The lady at desk handed me a paper and told me what I needed I told her I have everything I can email to them so they could print out, then another lady in office told me they couldn’t do that I had to print everything then bring it in. I left went to Gladewater Austin Bank & miss Berry helped me and had no issues at all. She printed everything and had it finished in no time. So I will continue making the extra drive to Gladewater, there is no reason they shouldn’t have helped me.
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July 2023 by Google user
Went in to open a business account I already have other accounts there. The lady at desk handed me a paper and told me what I needed I told her I have everything I can email to them so they could print out, then another lady in office told me they couldn’t do that I had to print everything then bring it in. I left went to Gladewater Austin Bank \\u0026 miss Berry helped me and had no issues at all. She printed everything and had it finished in no time. So I will continue making the extra drive to Gladewater, there is no reason they shouldn’t have helped me.
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October 2021 by Donald lee Godfrey jr
Love it
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August 2021 by Ericka Martin
I used their atm to help a friend. I had to contact him and left the card in for a short time. The machine started beeping then confiscated my card for "security purposes". I ordered a new card. My former friend was VERY angry about the whole thing and his ins fees associated.
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July 2021 by Christy Mercer
We have used Austin Bank in Gilmer for many years and always have good results. There were a couple of young tellers that never smiled or said thank you, but I don't think they are there now.Our banking needs have always been taken care of satisfactorily. Friendly employees would help any business.
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June 2021 by GREG CHAPMAN
Austin bank in gilmer texas sucks.....people are rude and do not help the customer....I will not go back to that bank for any kind of help with my account .......I do not recommend anyone to use the Gilmer location ...
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April 2021 by Rigoberto Muñoz
It's good bank
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March 2020 by Robyn Climer Wardlaw
When we moved to Gilmer we needed to open a new bank account and we choose Austin Bank. Suzanne and her staff are amazing. They always great you with a smile. Suzanne herself has been a huge help in all of our banking needs! If you want a home town bank that goes over and beyond to make you experience great, go see Suzanne!!
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February 2020 by Katelyn
I recently got a mortgage through Austin Bank in Gilmer. They were amazing! Mr. Smith helped me fill out the needed paperwork and was excellent to work with. My closing was on time and everyone at this branch was extremely helpful and friendly. If you are buying a home definitely consider them for your home loan. Just ask for Mr. Smith!
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March 2018 by Cheryl Scifers
They nickel and dime every chance they can. Broken promises. I withdrew and went elsewhere. I work too hard to give away my money.
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February 2018 by Tiffany Paine
Always helpful when I need them
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February 2018 by Donna
Friendly and helpful professional staff that can take care of all your banking needs. The drive-through is generally quick and efficient. The lobby is clean, bright and inviting. The staff greets you immediately upon arrival . The parking lot is small but adequate for this small banking branch. Easy in and out.
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June 2016 by Carly Rodenberg
Charge customers to fax papers; charged customers to notarized paperwork; very rude and unwelcoming. Unfriendly...we will be switching to a different bank.
