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September 2024 by Luie Moore
I paid for a unit in Gilmer, Texas, but instead was given a unit near Pittsburgh, Texas that is about 15 miles away, but was told at first that it counts as Gilmer. When i tried to move to the location that I signed up for, they said the special price was now only available at the Pittsburgh location and not at the Gilmer location. The Gilmer location would be $20 more per month. Since i was 3 hours from home with a full truck, I was forced to take the unit that was in the next town or pay the $20 extra to get the location i signed up for. I don't know if it was the old bait and switch or just a straight up lie from a dishonest conpany, but either was this is NOT a trust worthy company and I would not recommend KO to anyone.
Also, the first person I spoke to when i arrived in Gilmer was totally and completely clueless. She had no idea what she was doing and gave us wrong information about everything. First, she gave us the wrong information about the location, then about the unit, then she told me to go to the location on Highway 21. When I said there is no hwy 21 here she said oops 71, again I said there is no 71 again she said she meant 271... then she gave me the wrong address numbers twice. It was such a bad expeeience that I really thought I was being pranked.
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September 2024 by Mary Kalafatis
There were spiders everywhere. Every door I opened had some sort of bug or spider on it or right inside the door. Also spiders crawling around in the units or making webs in the corner…kinda disappointing. I at least expected the climate controlled area to be bug free.
Update: The facility reached out to me and provided a solution to the problem. Hopefully spraying for them will keep the spiders away!
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September 2024 by DeAnn Bockowski
Very helpful getting me a unit. Prices were great. I can't express how friendly they were. Happy I called them.
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March 2024 by Travis Copeland
Great but everytime I go there gates unlocked and wide open with Noone inside
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November 2023 by mary Post
Had to call to get combination for gate lock otherwise OK
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September 2023 by Roger Koppa
The only issue is that I am confused about how to create a code for the gate otherwise the online process was easy.
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August 2023 by Nick Fincher
Friendly, fast and easy to set up!
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July 2023 by Bobby SR Morgan
Jim was the customer service rep that helped me and he did a fabulous job. He answered all of my questions stayed with me through the entire online process. And addressed all my concerns. And displayed an extraordinary amount of patience..
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July 2023 by Julie Jackson
Bridget called today to check on us and see if we had any questions about the storage facility, and was super helpful patient and awesome customer service!!!
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January 2023 by Myrtle Missouri
Friendly and fast service. Thank you TJ
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January 2023 by Curston Sparks
Very helpful and informative.
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November 2022 by sabina ruff
Sophie did amazing and was so kind and understanding.
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November 2022 by James Commander
Easy to deal with and such nice people!
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October 2022 by Angela Hubbard
I called in and spoke with TJ, she was wonderful. She got my reservation set up and I called in later to pay. TJ and I were having terrible connection issues so Barry took care of me. He was very kind, helpfulAnd patient! We moved some of our stuff in tonight and the units were clean and great. I recommend to anyone to try this place out!
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February 2022 by dandycutter
Easy to deal with and such nice people!
