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September 2023 by Cooper Adams
Well considering I would never ever recommend or let them join this bank. Due to their website being down constantly and just a pain to call and get something done. When ever I try to buy something om Amazon they freeze my account due to suspicious activity and I understand freezing a account due to suspicious activity buying something for 10 dollars on Amazon is not. I hate this bank with a serious passion only reason I am there is due too me not being able to leave for personal reasons. The owner and CEO need to honestly be investigated by the better business bureau as they have completely failed at there job to provide consumers with atleast a decent experience. I believe they won't last long though considering new banks are moving in and taking over. I would never ever recommend or use this bank when I leave its is ran by incompetent people who truly don't care
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September 2023 by BIK3R
This is the worst bank I've ever had the experience of dealing with.Ey will lock your account for no reason. Citing suspicious activity when I'm shopping at the Walmart.In the town of the bank that has the account. The website is horrible.Do not use this bank.
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July 2023 by janie davis
Rudest hateful people I ever came in contact with they do not have any customers service.
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May 2023 by T. Lynn Wells
I can't stand this bank. If u deposit electronically or have direct deposit u can't access your money until they open again after 9am. Then they closed my account because I had a zero balance after only 5 days! 5 days! Without telling me. I missed my paycheck because of this. Go elsewhere
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May 2023 by Lynn Wells
I can't stand this bank. If u deposit electronically or have direct deposit u can't access your money until they open again after 9am. Then they closed my account because I had a zero balance after only 5 days! 5 days! Without telling me. I missed my paycheck because of this. Go elsewhere
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April 2023 by David Clemens
Everyone I deal with has been great!!! I enjoy doing business with them..
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March 2023 by Teri Ritter
This bank is not willing to work with you getting a truck loan even if you have an excellent credit score. Gilmer National is a better bank .
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February 2023 by Robin Vinson
Your website is not the best. Where is my January statement? Nothing on the website. The "Contact Us" tab is non functional. Why can't I change my statement delivery to mail, maybe then Tom could get it.
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January 2023 by Jasmine Perez
I’ve been banking here at the main Gilmer branch for years and I actually worked here as a teller, and my dad has been cashing checks with them for as long as I’ve been alive. Well my dad calls me upset because two tellers (one blonde headed and another with dark hair) in the first 2 seats of the drive-thru were laughing at him for no reason. All he asked them to do was to cash his check and deposit some of it.. these tellers need to act more professional. There’s no excuse for being so ugly to customers for no reason at all. If they don’t fix their act we will be banking elsewhere.
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January 2023 by Lainie Allen
I am having the worst experiance ever with this bank (First National Bank in Gilmer, Tx). I came in this morning to close out my moms checking account. I have the proper court documents as she passed away on 07-10-2022. I spoke with Tracy at the first desk when you go in the door. She informed me that she would have to send documents to the bank attorney to be approved. I asked to speak to bank president and she would not notify president. I asked who the bank attorney was and she would not tell me. Just that it was a local attorney. I dont understand why it is so hard to close out her account when I have the orriginal court document with a seal from the court on it to be able to close her accounts. It has been 6 months since mom passed away and I do not live in Gilmer so now I have to make another trip to Gilmer when attorney approves documents. I would not recomend anyone using this bank if this is the way they treat people. I will also be posting a review to the BBB as well!
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January 2023 by Jasmine Culwell
I’ve been banking here at the main Gilmer branch for years and I actually worked here as a teller, and my dad has been cashing checks with them for as long as I’ve been alive. Well my dad calls me upset because two tellers (one blonde headed and another with dark hair) in the first 2 seats of the drive-thru were laughing at him for no reason. All he asked them to do was to cash his check and deposit some of it.. these tellers need to act more professional. There’s no excuse for being so ugly to customers for no reason at all. If they don’t fix their act we will be banking elsewhere.
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December 2022 by D M
DO NOT BANK HERE HORRIBLE SERVICE. EVERYONE IN GILMER WARNED ME ABOUT THEIR SNARKY PEOPLE HERE. ITS TRUE THIS BANK LOOKS AND TREATS YOU POORLY. EVEN IF YOU HAVE MONEY TO TRANSFER. ITS BETTER TO USE FNB AT A WALMART.
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December 2022 by Mellissa Warren
Gilmer never answers the phone! I always have to call Pittsburgh for anything.
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December 2022 by RC C
Everyone is very helpful and facility is nice. Very good rates on accounts as well.
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November 2022 by Pam Bowdoin
Morgan at the Quitman branch has really done amazing things since he has returned. The staff is wonderful and Morgan always makes you feel welcomed by coming out to chat or just say hi.