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April 2025 by Sierra Santos
Racist employee who looks like she has to carry narcan on her at all times. Kept telling my mother in law she couldn't speak English when she is actually fluent. Wasn't wearing a name tag but Gonzales is small so will be finding out who it is one way or another. I know racism is rampant in this small town but a government employee shouldn't be so down right rude and racist to someone paying for a service.
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April 2025 by KEREN RODRIGUEZ RODRIGUEZ
The people here need to be trained in the procedures for obtaining passports, specifically for minors. I went to the place and they told me that my daughter needed her nationality certificate, which she didn't with mine. That was a joke. I went to the court to get it and any problem. I only needed her certificate translated and notarized. I told them that in Gonzales they didn't have the correct information and a supervisor said that they need to update their knowledge and that I could also call the passport center to see what was going on. I urge you to prepare and qualify yourself in how the laws work so that people like me don't waste your time.
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March 2025 by Ruth Parker
I’ll drive an hour out of my way NOT to mail packages from this location.
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February 2025 by Kayla Wisdom
If I could leave a zero-star review, I would. There is one particular rude employee at this location who consistently treats several people I know poorly every time we visit. While I understand the state has specific requirements for passports, my recent experience at the New Braunfels location was completely different and far more pleasant than what I've encountered here in Gonzales. USPS should seriously reconsider who represents them at the front counter and serving the public. Customer service should be handled with respect and kindness. This was the third and final time I’ll be visiting this location. Show some compassion or find another job. I will update my review once I file a formal complaint with USPS, and I’ll be including this employee’s name.
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February 2025 by Lismar Vivas
Bad experience. I missed my appointment because I didn't speak much English and I couldn't use a translator. I went too far and they refused me service.
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December 2024 by Karen Molnoskey
Terrible! They mark packages as delivered when they are not. Also mark packages as held at request of customer when we didn’t. And mark damaged packages as delivered instead of delivered damaged and leave customer to prove it was delivered damaged or empty.
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December 2024 by Rusty Roberts
This post office is horrendous, 100% because of the people that work there. Terrible attitudes, rude and petty over having to do their job. I use a different post office any chance I can.
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September 2024 by Mrs Fefe's Country Kitchen Firefox
Mail delivery was thrown out the window of the van. This is unacceptable!!! This driver got the wrong one to do this too and I have it on the camera
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May 2024 by Brandi Stakes
Horrible customer service. I do not think I've interacted with anyone at the facility that has been kind and helpful. I went to ship a package and did not know they could mail UPS. She made me feel stupid and like an idiot. She wouldn't tape my package to send or provide help taping the label either.
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February 2024 by Alt Xbox
One lady here classic government employee. Lazy and rude. At the end of the day I know I’m winning because you’re unhappy with ur job. If u wanna be angry at work go apply at Popeyes or something. Rest of u guys are cool tho. Respect.
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September 2023 by Marcos P.
8-9 is walk-ins but employees get to decide how much they want to actually work, nice lazy mfs
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September 2023 by Brittany Deluna
Packages are being left on top of my mailbox, instead of them bringing it down the road to my porch/door. And the few times that they do bring it down, they're left in the driveway where we park. Which is uncovered in the grass/dirt.
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September 2023 by Rebecca C.
This is my go to UPS! Parking can be little crazy because it's right off Broadway, but I've always had luck with snagging a spot. Employees are very kind and helpful! I've been a number of times and have had consistent good service.
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August 2023 by Lisa C.
I don't understand why the workers here have to be so rude and races. I live in America 23 years not 3 days. I know what a birth certificates are for my children. As I came in he started yelling where the dad? The dad has to be here. I told him they have no dad. Do you think a child 10 and 7 years old want to hear that when they already live 7 years calling someone a dad. He was so rude. Then later the Supervisor and the passport guy. They all just made my day feel terrible.
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March 2023 by Nilse C.
today at perrin beitel usps office was the worse experience ever. The disrespectful guy who served us was out of line, and very unprofessional.My 20 year old son has to renew his passport in order to get his ID renew and get his learning permit. This is one of learning experienced that I enjoy when teaching my son to be independent and responsible. No need to explain situations or why he is just learning to do stuff. NO ONE BUSINESS. so , gut in post office ask him to be explicit as what he do, and give a pen to my son to write ( we filled up the form on line) my son start writing cursive and this worker get upset, take away the form and told him to do it again in script, in a bad way. so he go and carefully start over again, and we went back. Now guy is asking about his id and old passport and I start giving documents to him and he ask him, for whom is the passport and I say for my son, and hell become real.....He say "Im not talking to you, he is old enought to answer and do things his own" WTF ...my son try to man up, dont know what to say, only, "is my first time doing this" and guy make a comment about his picture id as a kid is ilegal and my son try to explain that cause of covid they renew his id with an old picture, That man dont give a damn and I say that why we need his passport, again, not talking to you. by now Im fumming. try to be respectful... then he ask him has soon he need it and my son look at me, and I say as fast as possible, man again, "he can answer, not you" he sart giving prices and I say the faster, and give us a money order, again "he can decide himself" (DUDE IM THE MOTHER IM PAYING THE F BILL AND I KNOW HOW SOON WE NEED IT) tought to my self.....he give us a money order and say write your name and left to made copies, so I told my son write your full name carefully where it say name and your address where is say address....Guy come back and first thing he does is raise voice and in bad mood say, he say "I diidnt tell you to write adress, you didnt hear me, why you did it" my son "my mom told me" and he lost it and say "You listen to me, you dont listen to your mom, she is wrong and Im right" REALLY? he was very direct saying that He shouldnt listen to me cause I was wrong and he was old enought to be a man.....Excuse me, I was nice enought to not start a fight and give a bad example to my son. but who in the hell this man think he is to tell anyone to be disrespectfull to his mom.? the rest is history, I PAY and we live before I say something I regret. So I want to say THANKS to the MF employee that made the trip back home to our town a nightmare caus my son coudnt stop saying , I was wrong, guy was right and He dont have to listen to me any more cause I dont know nothing. since when an employee from the post office have the right to say anyome what to do or say against an older? does he pay my son food, school, special needs, clothes, and does he have to deal with the issues that he dont know nothing about it ? how someone have to be disrespectful to someone else mom just to feel manly and right? Now I understand , he could say, somethinng more like, " hey, first time, great, I can help you too, let me explain how things are" something like that. But raising your voice and saying , you dont listen to your mom, she is wrong and making bad comments is unaceptable. SHAME ON HIM, WHAT A DISGRACE OF A MAN AND A PUBLIC SERVER.
