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January 2024 by Jordan Longstreth
I feel bad for the employees. it’s clear they are understaffed. It wasn’t always like this, but it’s taking an hour for delivery on a weekday. Pretty ridiculous in such a small town. Definitely done eating
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January 2024 by Zach Gibson
Really hit and miss with new management. Recently, Online/app ordering down and pizza was very undercooked. Will skip Pizza Hut next time.
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December 2023 by Tyler Blaine
Went inside to eat floors were sticky tables were sticky and bathroom were gross. As for the food and service idk no one ever came out to great us. This is the first time I've been in in a while and I'm glad I did because now after seeing the inside I won't be ordering online anymore either.
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October 2023 by Shanna “SeeThru” Lindsey
They never get my order right. The last two times I ordered one I was told I didn't order what I ordered and the second there was no answering of the phone on their end when I called to tell them they in fact got my pizza wrong again. Pizza hut in graham is terrible ?
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September 2023 by Angela Taylor
Terrible terrible customer service. I went thru Graham and decided eat at Pizza Hut. The person who waited on me acted like I was wasting her time. They obviously do not want to wait on their customers. I will NEVER go there again!
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September 2023 by Jeanette Barton
Employees were friendly, store was clean, but my pizza was far from adequate. As someone who was a manager of a pizza hut, I can tell you what the problem was. Crust that is tough is caused by using dough that has sat in the cooler too long after being proofed. All pizza hut dough comes frozen, thawed or proofed, then put back in the cooler to be used that day. Some locations will try to stretch it to the next day but that's as far as you are suppose to go. Dough that goes beyond this time frame starts to develop a smell and if baked the pizza will have a much tougher texture. My pizza was tough, did not have the recommended amount of toppings per pizza hut standards. Needless to say I will not be returning to this location and beware if you get a tough textured pizza.
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August 2023 by Kimberly Culpepper
While under new management we’ve had several issues about 5 different times. We had an issue where our order didn’t arrive until two hours after we ordered with no contact from the store, we’ve had items forgot, incorrect items, and quality issues twice. We receive old cheese sticks once & today we received a pizza they had forgotten our topping on so they cooked the toppings and just laid them on top after our pizza was already sitting in the hot box. Below is pictures from our most recent order. We love Pizza Hut, but we won’t be ordering from here for a while! Hopefully they can get the kinks worked out and get back to the good quality they were previously!Also, Anita has been so sweet every time i’ve called with an issue and tried her best to reconcile our issues!! Thank you, Anita!
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July 2023 by TimT 919
This location was very clean. Great pizza, and Anita was great. Very kind and welcoming. Only have 5 star because there wasn’t a 10 star option.
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June 2023 by Tricia Perez
Skip this Pizza Hut! You can't order on line to access deals if you have popular email addresses (such as gmail); when you call in, they won't honor the online deals; we waited 40 minutes for a large pizza after ordering at the store (paying full price); and we were informed upon receipt of the over-priced pizza that they were out of some of the ingredients. Upon getting home. We discovered additional ingredients were missing. No refund, just "I'm sorries." There's an alternate pizza provider down the road- try it instead!
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June 2023 by Amy Huffman
I don't know what staff they have running tonight when I picked up my pizzas but they were horrible. I called it in for 2 large pepperoni for pick up- one thin crust one stuff crust-and the lady said 15 minutes. So I left my house and went to their drive thru where I waited almost 20 minutes behind another car. I finally pulled around and went inside where I waited another 10 minutes while they sat in the back cussing and messing around. The lady gave me one of my pizzas and then I had to sit and wait another 23 minutes for my other pizza while 6 other cars came in the drive thru. Two waited so long in the drive thru they pulled around and came in and two others drove off. They sat in the back throughout most of it. They told one lady that came in that they had to check the back for her pizza that had been an online order-she was still waiting when I left. If I could give them negative stars I would.
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May 2023 by Amanda Martin
They hung up in me, when I called after an hr of waiting on medium pizza.
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May 2023 by Joshua Noble
Honestly I would give a five because of the dude named Austin, but he leaving Wednesday....sorry for you pizza hut. You are going to lose a real one unless you pay him more and get him help. That's one you don't want to lose but you got until Wednesday....also brandy is a great driver, so you should pay her a little more too. Food is good but the people that make it are the ones you need.
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May 2023 by Cindy McCoy
I try calling phone rings for ever before they answer. No Buffets since Covid. ( Covid is over and the flu season was worse) . Customer service is null and void theses days. Potters pizza sure gets a lot of business because of customer service.
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March 2023 by James Montgomery
I love the teast of the pizza and was good and the pizza very worm
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March 2023 by Daisy
I asked for a pizza with Roma tomatoes...why are they not diced tomatoes?Who wants slices of whole tomatoes on their pizza?!? :(
