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January 2024 by Dewayne Tynes
Do not trust these people we have been harassment employee there this is our money will come up missing from our business account so beware do not bank here
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December 2023 by Nick Lutvi
The best, Bank customer service, outstanding
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August 2023 by Cory Alice
Horrible. Absolutely horrible. This is the worst banking experience I’ve ever had. Getting cussed out by a customer representative was the deal breaker, and I will be telling many people not to bank here. Do better!!
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March 2023 by D R
This is the worst app I've ever used .. 70% of the time I'm locked out and have to go to the bank to resolve the issue .. over, and over, and over, and over ...
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April 2022 by Paula Morris
The professionalism in some employees is very lacking from the Acton Branch to the Fraud Dept in the Main Branch!
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December 2021 by Sandy H.
We have had our accounts with this bank for 32 years and very few problems. Suddenly we cannot sign in to our accounts online without having to wait for a phone call with a pin number. I did not mind when it was just every few months and I only had to do it once per account. Now it is every time, every account. Getting work done is very frustrating. I hope I can revise this review, which before last week, would have been 5 stars.
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October 2021 by Steve Staats
Nice people, good service.
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December 2020 by Mollie Van Deusen
If you do any type of online business or really online anything please pick another bank. There website is old and not user friendly. You can not do the type of deposits through there ATM machines like 99% of banks allow now and the actual machine is dated. The bank puts a stop of purchases done online if you make several online purchases in a day(which is very common). Then you can't easily get in contact with the fraud department to get the stop on the card lifted. Basically, unless you just need simple banking and want to go in to the location to do your banking, choose a more tech savvy bank.
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December 2020 by Kyle Van Deusen
The most backwoods, & out-of-date banking I've ever come across. Don't use if you run a business. Don't use if you do business with businesses. Don't use if you buy things online. Don't use if people buy things online from you. DEFINATELY don't use if you buy things from another country (good lord they'll really have a fit!).
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January 2020 by Gabby davis
Said they couldn't help a first time home owner??..
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March 2019 by Shelley Mckenzie White
Their on line security is second to none. Wonderful customer service and convenient locations for everyone in town!
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April 2017 by Tim Berman
Great service. These guys and gals have helped us build our business here in Granbury. They don't have all the services that the big commercial banks have, but you can't beat the service!
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April 2016 by Eric Wes
Fantastic bank with fantastic customer service. It really is, "Your hometown bank." My father lives in Granbury and this is where he does some of his banking. We picked FNB, several years ago, for the location (right on the square) and architecture (it's a beautiful bank inside and out). If the appearance doesn't make you feel like you are stepping back in time, the customer service will. On this day (Monday 4/4/16) I was helped by Maria C. All I can say is fantastic experience and missions accomplished. Thank you! PS. While lobby hours are a little short (anyone remember "banker hours"), the "Motor Bank" has extended and Saturday hours. Hours: Lobby / Motor Bank (aka "drive up window") Monday 9am - 3pm / 8am - 6pm Tuesday 9am - 3pm / 8am - 6pm Wednesday 9am - 3pm / 8am - 6pm Thursday 9am - 3pm / 8am - 6pm Friday 9am - 6pm / 8am - 6pm Saturday None / 9am - Noon
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August 2015 by carla holt
Thank you Hood County for voting us Best Bank for 6 years in a row!
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June 2014 by Bill Petty
Their on-line banking site customer service is poor at best! If you want on-line banking better check around. Their on-line service has been down for two days and no one seems to know what is going on! ON LINE BANKING SUCKS!!!
