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October 2023 by Julie H.
the roll carpet machine is not operating. 45 minutes of my life I can't get back watching them try to fix it. And unable to get a manager in person or on the phone. Bad job HD!!!
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October 2023 by Sally D.
No,strongly recommend not to buy appliances here unless you are installing them yourself. They are so disorganized. They do not communicate with each other or their installers. The install company called us to set up time to come and measure the spaces for new appliances, (microwave, fridge, dishwasher and stove) would be there on the following Saturday told us that Home Depot shouldn't have sold us the appliances until they measured the areas? What?? Appliances delivered on a Tuesday we're told that the fridge and stove would be installed on delivery date. Delivery advised they couldn't hook up the stove or the refrigerator at the time due to not having the hoses for the fridge so they were unable to install either one. We installed stove on Saturday after we went back to Home Depot to pick up the correct stove plug. 2nd week appliances sitting in living room. New fridge was installed yesterday however no screws to put the handles on we now are waiting for the manufacturer to come out to put handles on??? Told us yesterday we haven't paid for the install that's why they weren't coming out to install. Spoke to the manager. We have paid for the install.we paid for it at the time of purchase? Home Depot delivered some hoses today for the dishwasher. Install for microwave and dishwasher next Tuesday ( we will see ) one out of four appliances that they have installed is yet to be complete. 25 phones call to and from Home Depot, & Install contractor. 10/3/2023- no handle for new fridge. Parts Department said 7-10 day from 9/19. This is a joke!!
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August 2023 by Rosie S.
On 8/29/2023 went to Granbury Home Depot to get an MDF board. I asked the cashier for assistance in cutting the board she was referred by the customer service to have me wait at isle 20. No one came after 15 minutes, so I called the store and they sent someone over. I gave the worker the measurements of 58 1/4 and 20 1/4. When I got home it didn't fit. I measured what he cut and it was 58 1/2 and 20. I will never shop @ Granbury Home Depot. I'll go to any other location but Granbury.
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March 2023 by Verde B.
We used Home Depot curbside pick up exclusively during the pandemic and they set the bar on how things should go. Now that the pandemic is over curbside pick up, at least at this location, is a complete and total joke. Arrived today to pick up a massive pallet of concrete. Obviously could not load them on my own, which is why I ordered them on curbside pick up. Checked in and waited 30 minutes with no delivery and no contact from the store. Called seven times with no answer finally got a hold of someone by pressing zero repeatedly and the woman who answered the phone was rude and put out by the fact that I had a curbside pick up. Waited an additional 45 minutes for my pick up to be delivered. This will be my last time, Lowes is 400 yards away and delivers curbside pickup within 10 minutes.
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September 2021 by Dena D.
Just purchased 80 2x4's. We asked for help loading them. They said sure as soon as you pay we will have a couple of these guys help. Paid and low and behold not a single person was available to help load them. They were out looking for other people to help load. 30 minutes later we loaded them ourselves. Customer service is terrible! If I could give them zero stars I would!
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June 2021 by Jim G.
It seems that Home Depot has chosen to go woke. 13 days before the 4th of July and they do not have any patriotic decorations out. If it was two months before Halloween they would have decorations for that out. Or three months before Christmas they would have those out. What the hell is wrong with the people making these decisions? Why do they have the ability to make them? Give me an answer Home Depot!!!
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November 2020 by Damon B.
Stopped in to buy a grill for our long weekend, and they had a pretty decent selection. Overall, this location is very similar to all the other Home Depot's that I have been to.I had to take one star off as this location does not enforce the Texas Mandated Mask Policy. My son and I were actually laughed at by a customer because we were wearing masks...
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September 2020 by Adam A.
Does not enforce the Texas Mandated Mask Policy. Assistant General Manager hangs up when you call to file a complaint about the violation.
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August 2020 by S K.
Checked online for decomposed granite & it stated they had limited stock. I then called customer service & they had no clue what I was looking for so they transferred me to appliances. After explaining to appliances that I needed the garden center and was transferred again, no one ever answered! I drove to the store all to find out that they were "out of stock". The garden cashier tried to tell me that Limited Stock means "out of stock". I'm not sure where she went to school, but someone needs to educate her that limited means for a short time or small amount. Out of Stock means - sold out! Very poor service at this location and not one employee asked if they could help.
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December 2019 by Jason S.
I cannot imagine coming back to this store. Purchased a 2 1/2" 34x64 blind. Got home and got ready to hang and low and behold it is already been sized to 30". So this amazing team has sized and placed back in the box or have had it returned without marking it. Way to go clowns. This store is one hour away and returning it is a PITA. Thanks. Ill stick to LOWES that supports the troops a little better (easier with the electronic system as well). WTF Home Depot?
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October 2019 by Robert Bostick
The appliance delivery service is a pain to deal with
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August 2019 by Carmen Andrea Trejo
Lots of great stuff. The people were very helpful. Will come again.
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August 2019 by Patsy Sills Haines
We love Dave. He is so knowledgeable that he made Granbury our favorite Home Depot
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May 2019 by Gris H.
The ladies at the customer service desk are so rude! I got an attitude from them for no reason. Use the label "customer service" loosely.
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May 2019 by Oscar Iturralde
Good service whenever I go Ashley in the girls at the front are always very friendly and helpful
