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April 2023 by Lg S.
I have been going to the H&R Block in Granbury on 377 for over 20 years and have always been pleased with the service. However, this year there is an employee I believe named Kathy who seems to have a problem with working the desk and working with customers. Her general demeanor is not helpful and in talking with a tax preparer she tends to deliver messages that are incomplete. So much so that a message she said I needed to give her when she refused to let me speak to the tax preparer was given to the tax preparerwrong. She doesn't deliver messages.In a nationwide business such as this it would seem that the front desk staff is very important to the benefit of the company.
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March 2023 by Karen Zeigler
Great experience. Great customer service. Very friendly
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March 2023 by Lea Parker
Was a great experience with a very knowledgeable tax employee.
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February 2023 by Michael Sandidge
Quality and piece of mind. I know I make the right choice every year with H&R Block.
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April 2022 by Gerald Cook (GC's Handyman service)
Because of the patience that they had because of my procrastinating and the few years back taxes they needed to prepare for me thanks h&rblok
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April 2022 by Melodie Penrod
They quality of service provided to me was outstanding!
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April 2022 by Joe Neeper
I can't do these alien tax forms from hell by myself.
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March 2022 by Stephen Armontrout
I've been a repeat customer for 5 years now, and I always walk out satisfied.
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February 2022 by Diana P.
Not only did Ashley give me a warm welcome she made booking my appointment so easy. Great customer service and so helpful
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February 2022 by Kathy Walker
I like the service. Always a fast, thorough return.
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October 2021 by Leann Grissam
They have always done awesome job.
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June 2021 by Lisa Solomon
I have used H&R Block for the previous 10 years and have always been pleased with their knowledge and professionalism.This year I had a totally different experience.The tax professional would not allow me to take the forms home for my husband to sign due to a recent policy change. As he explained a spouse had filed jointly and when taking the forms out of the office for signatures had evidently had her boyfriend forge her husbands signature, therefore the policy change.I totally understood and had my husband drop by after work to sign the forms. Unfortunately the front desk personnel did not ask for ID which then makes the policy change seem ridiculous as anyone could have dropped in to sign the forms.A couple of weeks went by and I had not received notification that my taxes had been filed. I called the office and left a message asking for a return call. After 3 days and no return call I left another message and received a return call only to find out that they still showed my taxes as incomplete because they didn’t realize that the forms had been signed by my husband.The tax professional released them while on the phone with me but there was no apology or explanation for the error.Today I receive my refund in check form when the preparer assured me it would be direct deposited into my account as it had been for the previous 10 years.I am very disappointed in the level of service that I received this year. Past years have been a positive and pleasant experience but I have lost confidence in their service this year.
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April 2021 by Eugene Williams
Bob was not very good at communicating and called several times to ask questions that were not necessary. Found answers on the internet after I got home.... so he did the tax right after all. Have used H&R block for over 40 years.... but since this is the last year I should have to file taxes all is well with my sole..... I was the one cussing in public during the meeting, so maybe a different approach by the employee should be considered. But like I said I do not have to come back next year, so.......
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April 2021 by brittany ivy
It was quick, easy, correct, and our tax professional was lovely to work with.
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April 2021 by Google user
Bob was not very good at communicating and called several times to ask questions that were not necessary. Found answers on the internet after I got home.... so he did the tax right after all. Have used H\u0026R block for over 40 years.... but since this is the last year I should have to file taxes all is well with my sole..... I was the one cussing in public during the meeting, so maybe a different approach by the employee should be considered. But like I said I do not have to come back next year, so.......
