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March 2024 by Jason V.
had new brakes installed on my truck. a whole damn brake caliper came off while driving. put it back on and took it to the dealership. I needed a loaner for work because that was unexpected and their fault. the service supervisor said he doesn't do that. I wouldn't even let them change my oil because they are that inexperienced. DO NOT USE THIS PLACE!!!!!
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March 2024 by Sam W.
The service department is very inexperienced. My truck would turn over but wouldn't start after coming out of the grocery store. I had it towed to Jerry's because it was so close even though I had a bad experience with them already. 1 week in they said they still couldn't diagnose the problem. After two weeks they said it was the wires and spark plugs. Cost $1300 almost $800 of the was "labor". Then called and said that didn't fix it that I would need a new engine, $9800. I laughed because the last place I'd ever install an engine would be there. They said well we can't get it started still. Three weeks after taking it in I picked it up and took it home. Replaced the battery the ruined and it started right up. Drained the gas because I figured bad gas was the problem in the first place. Put in new gas and it runs like a charm. RUN!!!!! In conclusion, I'm out: $300 towing fees $200 battery the ruined $1300 in parts and labor it didn't need at all. Over bad gas They said I needed a new engine. RUN!!!!!!
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June 2023 by Rick D.
God forbid you actually know what your talking about. Asked them to clear a code after I changed wheel bearing. The little snotty know it all said the car needs to be fixed. They've already done this before. Just clear the code and it's fixed. Service departments everywhere are full of people who are as intelligent as window lickers. I'll be damned if your going to keep my car for a week and charge me $200 to tell me you cleared the code. My car, my rules, my money. You treat me like this, I'll take it somewhere else.
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March 2023 by Adam O.
I would like to commend Hunter Poimbeauf (Service Advisor) and Jerry Durant Chevrolet in Granbury for their efficient and quick response in taking care of my service issue with my 2020 Silverado. I dropped off my truck last week before 8am and received the call before 11am that it was ready. Hunter really exceeded my expectations. Great Job.
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March 2023 by dee binder
Very nice people, if looking for a good sale person see Roger he is a down to earth not pushy and listen to want your needs and wants.
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March 2023 by Dog Pilot
Not much to see there
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April 2022 by Pam V.
They added on more than $4000 above the mrsp. Admitted to price gouging their customers.
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November 2020 by Seba G.
Unethical dealership I thought today was a wonderful day when my fiance and I got a pre-owned 2019 GMC Denali truck to go with our RV, to begin all our adventures as a travel nurse! Little did we know what lies ahead of us. We saw the truck, which seemed beautiful, salesman Keith pointed out few dings here and there, nothing major. Excited that we scored a great deal, we went ahead and signed the deal. Here comes the finance guy, really pushy with selling the extended warranty. His words " if you drive outta here and your truck breaks into two pieces "... Reallyyy dude? That's how you interact with your customers? We decided not to get the extended warranty, which he wasn't very pleased about. Finally our truck arrived after a quick wash. Keith the salesman helped us with the onstar process. That's when I notice something, it's a crack on the top left corner of the windshield!! That's exactly where they very intelligently put the sale sticker before! Keith tries to assure me that it's been filled with silicone and what not. But what about being transparent and upfront to your damn customers beforehand! I have never felt this cheated in my life before. I'm an ICU nurse, I'm not taught to lie to people's face. I don't know how employees at this dealership do that to fellow human beings. I left the dealership in tears, cheated and disrespected. All the sweet talk before the purchase about how much they appreciate my service, nothing but a big lie. Please take your business to a dealership that values honesty and integrity.
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August 2020 by Danielle P.
I'll start with, the actual car buying experience went very well. It was a pleasure to work with Hal, and the entire team was incredibly respectful and courteous. It's what happened after the sale - when we sat with the finance desk, they told us they had no problem holding our deposit check for 3 days. Multiple people said it wasn't a problem. They even told me to post date the check. And then they turn around and cash it immediately. Obviously we are upset. When we asked how they could fix this, we were told it wasn't their fault, it's someone in the finance departments fault. That's not how my husband and I believe a business should run. Everyone that has JDCBG brand on their shirt, you take accountability and fix it instead of passing the blameI'm hoping for a call back saying they'll take my Tahoe back, but if I'm not able to, I will never ever do business with this place again. Update: i called the number listed below by Pam, left a voice mail, never got a call back. Imagine that.
