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December 2023 by Chasity M.
Just want to say how Friendly the employees were. From the moment we walked and we were greeted And they walked us to where we needed to go. And a special thanks to Deborah Who worked the kids workshop today for being so kind and patient with my toddler. And a huge Thank you for helping her when u saw me having a 2nd baby with me. You are such a blessing and a great person for this job. You were so kind and helpful. So much appreciated. Have a merry Christmas!!
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September 2023 by Kara Atturio
Super friendly and helpful staff. I used to be a Home Depot girl but after they didn't have a item I needed and they gave me half of a different kind of baseboard for my entire house... I went here...it was like a completely different environment. The employees go above and beyond and are so kind.
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September 2023 by James McCalip
This is a great big box hardware store with appliances and some home decor. The staff has the hometown friendliness that is common in Granbury. And it is not uncommon to leave the store by being blessed. I was looking specifically for DeWalt sunglasses which I have only found at Lowe's. And they were reasonably stocked with these. Other times when I've been in. I have found exactly what I needed with little difficulty even though it is a big box store. The store seems to be adequately staffed, although other stores seem short-handed and everybody has hiring signs up. Once again let me say the staff is hometown friendly and always a pleasure to shop there.
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September 2023 by Chris Boedeker
If you're handicapped, by far it's the better home improvement spot to go.Whereas the other one, H@&e depot, does not even provide in-store handicapped carts.Competitive pricing to boot.
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September 2023 by Ritch Quattlebaum
Easy shopping. Always find what I need, and maybe a few things I didn't know I needed!
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August 2023 by Shayne Caffey
I usually pass by the other big store. Lowes always seems to be so much more friendly and helpful anytime I have a project. The people in the departments know their stuff.
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July 2023 by Sarah Jane
It was an easy decision to go next door to Home Depot after receiving very poor customer service by Zeke after showing our military ID for the discount.
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June 2023 by D O
They always treat my team great. Always helpful - especially the pro desk. I've got some Ukrainians on the team, learning English, and the Lowes folks go out of their way to help them.
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June 2023 by George McMeen
Left hand does not know what the right hand is doing. Ask 5 employees the same question and you get 7 different answers. Even one of their employees said that.
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June 2023 by Sharon Howard
Most the time they are either out or don't have what I need. It is hard to get anyone to help you with heavy stuff. The garden area big problem
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May 2023 by Bobby Hicks
Thank you Lowes! Your employees habit of running and hiding when you need help made it to where I got exasperated and had to drive a half mile away to get a better built product for a lower price. Y’all just lost my business!
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May 2023 by Bradley Morgan
Have an obvious new torch. Still have the cardboard backing it came in. It would only stay lit on high, dangerous. I went to return it for a store credit, not asking for money and I was denied. I didn't have the receipt but purchased it with a Lowes store card. I was told with their new system, they can't find purchases. The girl just checked my id never scanned the card. Just kept repeating, can't refund for store credit or new system won't let us. Now I am stuck with a Lowe's piece of junk torch.Hello Home Depot
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March 2023 by Jay Burks
Good selection of products, helpful staff. Much better than other Lowe's stores I have been to.
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March 2023 by Casey Stephenson
It's was very nice went in a bit late that night 30 min till close which I'm usually like that but a list was sent to me last minute the customer service was very nice and helpful they weren't even mad about having to help customer out at getting off time !!! Thank you Lowes for being so helpful.
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February 2023 by Daniel Sprick
BLUF- Don’t waste your time if ordering appliances.1. Melissa in appliances is great. She weathered the storm with us through 3 deliveries- KUDOS2. Whoever the F they use for contract delivery is horrible. We ordered a fridge, a washer, and a dryer with pedestals. The fridge was dented/scratched , the first dryer and pedestal was dented and pedestal crushed, and the second dryer pedestal reordered was dented in delivery. When they came back with the new dryer and pedestal, they said we didn’t order the steam package accessory parts (which we did and they were zip-tied to the washer hoses that were delivered week prior). They left without hooking up our dryer clothes washer and dryer as they believed that we did not that have that part but failed to notice it already on the washer water lines.3. We called Lowe’s and never got an answer this afternoon so we drove there and talked with Brandi and Melissa. Were told the delivery guys would come back same day. NO SHOW. I called Melissa at 6:50 pm and was told they will be here first thing in AM. Zero confidence at this point. One damaged fridge, 2 damaged pedestals, and one damaged dryer= lost customer for life.4. Just to add to the debacle; the delivery guy shocked himself by plugging in the 3-prong dryer to see if it would fit yet it wasn’t attached to the dryer. Yes, that happened by him touching the wires at the end of the unconnected power cord ground wire. Never asked me to flip the breaker to turn off the power. Just heard a scream, breaker blew, and ruined our personally-owned power cord we have for our type wall connection.Bye Lowe’s. Just bought a dishwasher online from Home Depot.
