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November 2023 by Ken Czernik
The most unorganized, inept communications company you can find. The only reason I have used them in the past is if they were the only choice at a particular location. I have a business with several locations and I can say they will drive you insane with their incompetency.
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October 2023 by Randy S.
Spectrum likes to take their systems down when people are trying to work worst internet services ever..
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October 2023 by Michael Boyd
Terrible customer service and the technology is ten years behind AT&T, Verizon or T-Mobile. Do not go anywhere near these people or this store!
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September 2023 by Beth Balmforth
If I could give them zero stars I would. We have been trying for a month to get service set up at our home. The original date was August 7th. We are supposed to have a pre burial done that was on the 18th of August. Since then it has been crickets from them and the crew meant to come out and do the burial. (It is now September 6th) We have called every day since the 18th and nothing has been done. We even personally texted and called the dig crew leader just to be ignored. I do school online and we were assured that the internet would be set up before we moved in. That was 3 weeks ago. My finals are this Sunday and I am having to drive an hour out of town to a friend's house just to use their service. Pretty unprofessional. Very disappointing. Not to mention when my husband told the tech "my wife is more upset than I am because she takes school online" the tech said "I understand I am married too" what does that mean? I'm not upset because I can't watch "my stories" I'm upset because I'm paying for school i cant take without internet services.
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August 2023 by Kyle Farris
Everything was good till I got home and discovered that there was no charging cord or transformer to charge my phone. What the hell?
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June 2023 by Jarrod Yungbluth
I work night shift and it seems on every single one of my days off they have an outage, it’s getting ridiculous
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June 2023 by Kevin Donovan
Went and cancel my account last September and got billed until Febuary not good at all then called and cancelled in Feb same thing horrible service!
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April 2023 by Rj S.
I signed up with Spectrum Mobile on Fridat, Paid the activation fees, one month service, etc. my phones were already unlocked by my previous carrier, ATT. spent over an hour in the Spectrum office completing all the paperwork. was told to return on Monday to complete my order with SIM cards. Went to same Spectrum office on Monday afternoon. was told SIM cards had not been shipped. Was told might be Wednesday before they arrive. very poor service. Will not recommend Spectrum Mobile Service.
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March 2023 by Rickey W
good store when you actually receive help, took me multiple trips, not one welcome to spectrum comment when people walk in. One employee tried to assume I only needed something fast while with a customer & then ignored me.
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January 2023 by LaCelle Howard
Made an appt and the service was fast. However, I didn't know what questions to ask, so when the tech came he explained things better to me and saved me big $$$.
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January 2023 by claude culver
Advertising at $49 a month ( for internet only ) which actually means a little over$60 for 28 days of service. But after that "Special " you'll be paying over $90 a month. Hardly a good deal or Affordable .
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November 2022 by Shawn Wakimoto
Ronda at the Granbury spectrum mobile store were great ?, customer service was excellent and she was very helpful setting up my Google phone, I highly recommend spectrum Mobile for your cell phone ?
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October 2022 by Shelly Smith
After trying to deal with getting service for over a month just to get hung up on several times. I went to this Spectrum store. And the Lady that helped me was extremely nice and knowledgeable she was able to tell me in a few clicks that there was supposed to have beenSome construction done so I could have service but in the end my home was unserviceable. She was very helpful. Unlike the tech's on the phone.
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August 2022 by Walter Powe
The staff was friendly but very low on inventory iis lower not at all
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July 2022 by Donna Wells
Carlton rocks!!! Very pleased with his professionalism and customer care. He makes you feel important when seems your world is crashing due to previous phone carrier out this world in charges. He assisted us very quickly & politely..
