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December 2023 by Lexus V.
This store has the best inventory around! if you're looking for something and they don't have it on the lot they can get it and won't let you leave without a great deal! All the new cars that are hard to get like Sequoias and Grand highlanders that most dealers don't have, they're in stock at shottenkirk toyota of granbury! i've bought 2 trucks from this store and loved the way i was treated and got the best prices!
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December 2023 by Johnny K.
Well I guess I get to add another one star to their list,(only because you can't do a zero or negative rating). Please read all the one star ratings before you try to buy from them. Do not waste your time. WORST dealership I have ever stepped foot in by far. Drove over two and a half hours after talking to them the day before only to find out the price went from 40,500.00 to 48,000.00 with add ons not mentioned in the ad or any conversation. Had a 3,500.00 add on just because they said they can. (High demand suv). The first manager I spoke to was about as rude as I have ever seen. So bad, I hung up on her only to have another manger call to apologize for the way she acted. Needless to say I didn't get anywhere with him either. Drove to Toyota in Bryan/College Station and bought the same suv at a better price (no up charge) and no shitty salesmen or mangers to deal with. Toyota should really take a look at this dealership and take away their ability to even sell their brand. Absolutely the worst dealership ever.
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November 2023 by Steven France
Crooks , service department lie about what was is needed and then screw up car to get more money out of you. Was stuck in their parking lot after they loosened a tie rod to the point it popped off, while doing an alignment and then had to talk to 4 different people before they would issue me a refund for the “alignment” they did. I refuse to take my cars here and drive to Toyota of FW instead because they actually take pride in helping the people they serve instead trying to milk more money out of them.
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November 2023 by Donna Hatfield
They are one of the worst dealerships I have ever encountered. We purchased a dodge 2500 2 years ago and it required a new transmission. Needless to say, a 2 week job turned into over a month. It took us driving to the dealership to finally get our truck back only to discover we had another issue that they found when they ran diagnostics (keep in mind this is done before doing any work to a vehicle). Interestingly, when diagnostics are run, it pulls up everything, and we were never I formed of this other problem. It was as if the robotic service manager was reading from a prompt, feeding us excuses as though we were idiots. We also had to pay a service fee from the 1st dealership we were told to take it to because shottenkirk wasn't paying them, even though they were responsible for it. So our truck was just sitting there. Extremely unprofessional and can only say it's astonishing how they have any business. They did reimburse us for the fee, after showing up in her office expressing my extreme disdain for their lack of professionalism, time management, and overall work ethic. Before this disaster, when we purchased the truck, they didn't even know one of the rims was cracked. Naturally, we also had an issue, but it wasn't as bad as this recent experience. So we had to take it back to them to get that issue fixed. I don't know how they are with brand new vehicles, but with used, they are not worthy of anyone's time. They don't check the vehicles properly and most certainly do not ensure all involved are fully aware of any underlying issues they are supposed to check when they get these vehicles.
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November 2023 by K S
Darnay and Tyrone @shottenkirk grandbury Toyota were direct and easy to work with helping me find a vehicle. Taking into consideration I lived a hour away and I didn’t want the run around about a car.
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October 2023 by Jill S.
I am from Colorado and was on a road trip in Texas when a large black vulture slammed into my windshield, shattering it. My Rav4 is only a few months old so I really wanted Toyota to handle the repair. I started calling dealerships in the area. Weatherford Toyota said sorry, can't help. When I called Shottenkirk Toyota Granbury, Alex listened to my story, went to work to see what they could do and got me set up for full windshield replacement and calibration the next day. Now that is amazing customer service!!!! I did not have to stay stranded in Texas for a week or more waiting on a repair. Thank you Alex and everyone who worked on my car to get me back on the road. You are awesome!
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October 2023 by Ramundo T.
David Bone at Shottenrirk Toyota at Grandbury is great! He's friendly and approachable, would highly recommend him. I got a decent deal for my 2013 Mustang. Can't say the same for the finance team though, they tried to undercut my trade-in but we still managed to reach a deal in the end.
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September 2023 by Big Gingerbread
Best place to buy a car. They did very good work with me to give me the lowest price for monthly and a very good look at a decent truck. Thank you.
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August 2023 by Bill Y.
I would NEVER take my truck to this dealership. Bolts were left out after oil changes. The truck wasn't cleaned after service. My airbag is recalled, and I will not let anyone from this dealership touch my truck. Can anyone offer a decent Toyota dealership close to Granbury for airbag replacement. Also, I'm glad reviews aren't edited on Yelp. It's obvious the reviews on other sites are edited regarding their sorry service. Too many people I know have nothing but bad things to say about them.
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August 2023 by Ronald B.
We were looking to buy a car and found the one we wanted at Shottenkirk. We attempted to work with them on the price and determined that they included a premium to pay cash of $1,500. The Shottenkirk salesman told me that they get a flat fee for getting people to use their financing and since there was no prepayment penalty, you could obtain their financing (thereby eliminating the "cash" premium) and then pay the loan off immediately.After we told them we weren't going to pay a premium to pay cash and after a day lapsed, they dropped the cash premium. One other note, I tried to go back and review the text exchange with this company and they have deleted (on my phone) the conversation.Needless to say, I would stay far away from these guys.
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August 2023 by RAYMOND M.
This place is the absolute worst Toyota Hyundai, and the entire Shottenkirk business misleads customers buy advertising prices online and when you go to the dealer to purchase a vehicle, they add on a bunch of extra fees and reconditioning things which is untrue. My friend went there to purchase a vehicle, and was told that it was reconditioned and ready for immediate sale and upon further inspection of the vehicle we've noticed nothing has been done. The engine bay was completely filled with mud and dirt. The radio were broken and the paint was faded. The window tint was falling off. It was unimaginably terrible considering that they said they are reconditioning them for immediate sell. This is a complete lie.
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July 2023 by Stuart K.
I came from out of town 400 miles to purchase a TRD from Stottenkirk. There was good communications between sales and finance with all my questions being answered thoroughly. Before I signed paperwork I did a visual inspection of the vehicle and located damage to the front lip and addressed it with a manager. I expressed there is a certain expectation to buying a brand new vehicle and should have zero damage regardless of price. Management offered to discount the vehicle or replace the lip, I opted for replacement and they did so. My only issue during this buying process is, I informed the dealer a day prior that I would arrive from out of town the following day and my vehicle was not prepped to take right away minus the front lip replacement. They needed to take it to detail which in my opinion could have been done the day before. Overall minus the above hiccup the process was smooth and easy.
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July 2023 by Courtney C.
If I could give a zero or negative I would! I wouldn't send my worst enemy here! We went in already ready to buy a Ford F250 at 48,889 which is still listed for sale (but we got it).We had to call twice for someone to actually come out to show us the truck the guy didn't have any info on the truck at all. They tried to add 10k to add on's that we asked to be removed almost $4700 in adds we didn't want they said cause of Dallas they had to add those! Sales manager was completely disrespectful to me & smug I would never in my life want anyone to deal with the sales team at this Store!!! We didn't even get all the keys to access it the vehicle!!
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July 2023 by Debra Jones
Roger Ray at Shottenkirk Toyota of Granbury worked hard to get me financed. Very professional
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June 2023 by Pamela R.
I was sold a Corolla that had been in Hurricane Harvey and was not informed of damage. I was lied to, mislead, and screwed by this dealership. Was talked into a warranty/service contract on the Power Train to later finding out there already was a contract on it plus the air conditioner then to top it off was over charged by more than $500. dollars.There seems to be mildew on the inside of the dash panel and when it rains I can smell the mold & mildew.I don't appreciate being lied to and sold a vehicle that is a hazard to my health. I have COPD and emphysema and don't need to be in this vehicle. But once you drive off they will not do anything for you!Beware of this dealership, they are rip off specialist !
