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March 2024 by Mark L
This gym is a joke. Super dirty, broken machines and when made complains to front desk about disruptive members.. they won’t do anything about it.
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February 2024 by Bobby Em
Well be aware when you give your credit card to this place. If you sign for a personal trainer they will tell you only pay when you need it, but once they see you want to stop the PT and you want to do it yourself, they will be telling you we have to charge you for PT anyway because you are on commitment. Which you are not. I signed up for 6 months which is $26.51 and I found my self fighting to get back hundreds of dollars they pulled up from my credit card.I promised myself I won’t let them get away with my money and I will fight it to the end.
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February 2024 by luis ceron
Not a 24 hour gym and nothing works . But hey they have a sauna !
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February 2024 by Richard Lockhart
This gym isn’t bad, the issue is the constant groups of high schoolers blocking 2-3 benches at a time(don’t gotta worry about squats or dead lifts they just bench press every single day)recording each other… look some of us have families and jobs to get to. Management should actually Manage the gym. I ain’t here to hate on anyone’s gains, but it should not be at the expense of someone else’s.
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February 2024 by Eric Riddler
Worst maintained gym I have ever been to. I would never come to this 24 if it wasn’t the nearest one.I would say 80% of the equipment needs minor or major maintenance.Probably about 40% of the machines are completely broken at any time. Almost all of the stairclimbers have been broken for about a year now.This facility is in a clear state of negligence by the management and staff.It’s sad that they can’t even fix simple things like missing handles on the machine adjustments.
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January 2024 by T Lane
24 Hour Fitness Grand Prairie, Texas. I’ve been complaining about the ellipticals for 5 years now & nothing. They have 8 and all are rusted , shake, broke, or stuck on a setting. I live 2 minutes away but have to drive to Mansfield or Dallas for better equipment (including weight machines). So sad. Poor local & regional management, no one cares.
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December 2023 by austin Isaac
Not open 24 hours. Very dirty and nasty in locker rooms, pool area, sauna etc. broken equipment takes forever to fix
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December 2023 by Pat Okoye
As customers, we have to take a stand in numbers and not allow mediocre customer service! If we allow mediocre customer service, then staff, management, and owner(s) will continue to do what they do and respond to the reviews at us as customers with cliche, and nonchalant responses as if they're going to take these matters seriously. It starts with us as customers by taking a stand, and setting the bar of standard high with the hard working money we make to attend the gym as members by going on ahead and taking our business elsewhere by suspending our membership account to where another place of gym will maybe become very appreciative to except our business as customers. There's no reason at all for the 24 Hour Fitness Gym not to stay open 24/7, and stay clean expressing gym etiquette. There's this saying that, "closed mouths don't get fed." I'm for all these customers that are highly frustrated with the mediocre customer service with the display of substandard that most of these customers are stating in these reviews. For management and owner(s), y'all got to realize that some customers are not fortunate enough to where they can financially afford to have the all access club 24 Hour Fitness membership to go to any other 24 Hour Fitness Gyms, and etc. Y'all are in leadership roles for a reason, and it's time to display that in a positive manner. Please don't reply to my review with cliches responses? Just reply with action. Because action speaks louder than words. That's just the right thing to do. Thank you!
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December 2023 by Oscar Cervantes
They do not keep in good shape equipment, everything is broke and out of service. Staff unrespectful either they asked me in rude mode to get out of sauna because was using shoes intead crocs or sandals.
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November 2023 by Nancy Martinez
Really bad management, no good help, machines are always broken.This place really needs good employees that are willing to help.
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October 2023 by Sciatic
Been going here for a month and I'm pretty much over it, almost every machine I get on is greasy from the last person never wiping it down and this place is FILTHY. The floors are never mopped and I walked into the bathroom and was greeted with these toilets. Grown men that apparently don't know how to use a toilet and staff that clearly never clean the bathrooms, also not ONE stall had TP.
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October 2023 by BlkPearl RarestGem
I used to love this gym, but it has went all the way down. Most of all the machine are out of order and the ones that work got people trying to use 2 or 3 machines at once. When it's other people trying to use the machines also. The staff is really nice that's the only plus, but the gym sucks now.
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October 2023 by Anna Hope
The staff here is amazing. Mario was really helpful and patient with all of my questions. I noticed there are a few cardio machines not working. The overall atmosphere is pleasant.
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October 2023 by Alexander Adames
Staff thought it would be smooth to hang up while I’m speaking. I don’t care what any of y’all got going on but that’s just something you can’t ever do to a customer. Don’t support these cats
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October 2023 by Greg Henry
Where’s the corporate supervisor? 24Fitness is a top level club!!! No new equipment. Please step up because this place makes Planet fitness look Amazing. There’s a LA fitness not to far also from the location. Yes I’m a member since 2016
