-
December 2023 by Chernobyl Obsidian
Yuri, Lisa, and the female doctor with the short hair- you three ladies where so incredibly pleasant and you made this experience so pleasurable. I usually go every other year to the doc but with this type of experience, I don't mind coming every year. The doc made great suggestions and also had no problems answering my questions or explaining the process. Thanks so much for your time and efforts.
-
November 2023 by cameron smith
I recently had the pleasure of visiting America's Best in Grand Prairie and had the most amazing experience with Dr. Tran. From the moment I walked in, I was warmly welcomed by the staff, creating a comfortable and inviting atmosphere. Dr. Tran's exceptional care and professionalism truly stood out throughout my visit.Dr. Tran's friendly demeanor and welcoming smile immediately put me at ease. He took the time to explain every aspect of the eye examination and the results in a way that was easy to understand. His patience and willingness to answer any questions I had made the entire experience feel personalized and tailored to my needs.Not only was Dr. Tran professional and knowledgeable, but he also displayed a genuine and caring approach that made me feel like more than just another patient. It's evident that he is passionate about his work and genuinely cares about the well-being of his patients.My experience at America's Best, thanks to Dr. Tran and the amazing staff, was nothing short of exceptional. I wholeheartedly give this location a 10/10 rating, and I would highly recommend Dr. Tran to anyone seeking expert eye care. Thank you, Dr. Tran, for making my visit such a great experience!
-
November 2023 by Uzo O
First ever visit to this business was on 9/23/2023. Since then I have been back 1 other time, and I’m here again as I write this at the Grand Prairie location.First time was to see the Doctor and choose a frame. That went well. Dr was awesome and there was no time wasting.However, since then my visits have been to return my glasses… the same glasses because each time they get the prescription wrong!!!!!So wrong, my eyes hurt each time I wear them, and I find myself taking meds to manage the migraines that come with it.How disappointing!!!And each time I come back, Monica politely states “Oh, I’ve seen the problem.”??♀️I’m just curious as to why the prescription is not verified against the Dr’s orders before the customers are called to come pick up a pair of glasses showcasing their INEFFICIENCIES, INEFFECTIVENESS, LACK OF DUTY AND LACK OF CARE!!!!!!!!Such a shame!Store Mgr Lisa offered $100 for “your inconveniences” she said, or she could refund the entire money and cancel the entire transaction like it never even happened!!!!!!!?Interesting!!!! This is obviously not the first time it’s happened with them, it appeared!!!I’ll patiently wait to see if this is indeed a “rush” order as she stated, and if they will finally get it “right.”I might have to explore other routes!!!!!!!I do NOT recommend this business!!!ZERO stars!!!!
-
November 2023 by Ty Morton
This Grand Prarie location is 5 star ? and worth the 25 minute drive for us. The atmosphere is amazing. The experience is top notch from beginning to end.Yuri the optician is awesome and helped pick out some glasses for my mother and explained all the different options that were available to add on. She even demonstrated how the transition lenses worked and how they would be best for any outdoor activities.Elizabeth the assistant manager made it right since we had a bad encounter at the mansfield location, she went above and beyond and allowed us to retake the eye exam (same day) for my mother since another location did not meet our expectations.Lisa the general manager went over and beyond and it clearly shows that Lisa leads by example to her staff.Dr Tran is very compassionate about his job and is very thorough and gave us recommendations on the eye dryness my mother has been having and even had print outs readily available to include in our regimen.Overall this Grand Praire location will be our new place to go every year.
-
October 2023 by Lidian Renteria
My Optician was Princess and she was absolutely amazing! I called beforehand to see if I could walk in and look around for glasses/contacts and she was really helpful and kind over the phone. Once I got there I was looking around for a while because I haven’t worn glasses in 12 years. I found a pair I thought looked decent and princess helped me check out and pay. She said the frames looked really good on me and it made me feel better about them. The whole interaction was comfortable and pleasant, I can’t wait to come back in two weeks to pick my glasses up! :))))
-
October 2023 by Jessy R
Front desk didn’t greet, Blond short hair lady was rude. Every time I go in there she always has a face like she doesn’t want to be there. I went in there to get my glasses fixed. The ear piece broke off. She said “they can’t be fixed cause they’re broken…” that’s why I went to get them fixed!!!
-
October 2023 by Kitty LaRedd
I have to say they are friendly and professional. When I went it it was Saturday and everyone must have had the same idea because it was packed. They still got to me in a decent time frame and my glasses was back before 2weeks.
-
September 2023 by Dan Firschein
Dr. Tran is exceptional. Also, I was expecting a bait and switch on the glasses, but no. They do what they advertise. EXCEPT, the woman who sold me my contacts said I was getting a year supply, when it was only six months. Maybe it was a mistake, but I feel taken for that reason.
-
September 2023 by rick frye
At the 3166 Highway 161 Suite 160 Grand Prairie, Michelle, did a fantastic job helping my wife and I in finding our glasses.
-
September 2023 by Stuart Harrison
Excellent service, professional doctors, on time appointments and even early sometimes, large selection of glasses, everything clearly marked, they don't rush you, very friendly, etc etc etc. Have nothing but positive things to say about America's Best. Highly recommend for you next exam, glassed, or contacts.
-
September 2023 by Mark Bradly
Dealing with this company has been an absolute nightmare. As a 67-year-old woman who has undergone open heart surgery, I visited them with the hope of obtaining a sample pair of glasses. I diligently provided them with my Medicare information, trusting their expertise to guide me towards frames that suited both my budget and needs. Opting for bifocal glasses to aid in both reading and daily activities, I placed my order on July 12th. However, as of today, August 28th, I am yet to receive my eyeglasses.Throughout this ordeal, I have been forced to make three separate trips to their establishment, despite the challenges my age and health pose. The way they disregarded my age and health condition is disheartening, as the front office employees treated me with a shocking level of rudeness and disrespect. This experience has left me utterly disappointed, and I cannot, in good conscience, recommend this business to anyone in a similar age bracket.It is deeply concerning that this company has chosen to exploit individuals like myself, subjecting us to undue stress and hardship. In light of their behavior, I am left with no choice but to escalate this matter. I intend to file a formal complaint with Medicare, apprising them of the unscrupulous practices of this establishment. Additionally, I plan to report my experience to the Better Business Bureau (BBB) so that others are forewarned about the treatment they might receive here.I hope that those responsible for this distressing ordeal will one day comprehend the impact of their actions, especially as they age. No one should have to endure such mistreatment, particularly during vulnerable times.
-
August 2023 by Rick Meadows
Great experience. Everything as advertised. Employees were helpful and friendly. Got my glasses a week earlier than promised. Price was as advertised and I am so grateful. Previous eye glass company over charged me several hundred dollars which kept me from coming back because it was so expensive. Americas Best was exceptional in service, quality, knowledge, friendliness and pricing. 2 pair for 79.00. I opted to pay additional for scratch resistant and polarized lenses but was a very inexpensive add on and the option was entirely up to me and I was not pressured in any way. I highly recommend Americas Best Eyeglasses.
-
July 2023 by Jesus V.
my appointment was fast I didn't wait more the 10 min ,I give this 5 star they gave me a good service and the doctor explained to me very clear on what I needed Dr.Tran.Also the lady that was helping me Rudy she was also a big help and good service .coming back again
-
July 2023 by Tiffani Masento
Dr. Tran was very professional, super nice and knowledgeable. Princess did an amazing job helping me chose the perfect glasses! Thank you!
-
June 2023 by Christian Alvarez
Anissa was incredibly helpful, patient and kind! Her customer service is second to none. She was very attentive and answered all of my questions. She did an exceptional job at meeting all of my needs. If you come to this location, I recommend asking for her!
