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July 2023 by david mwangi
Excellent service is always good to share being in the service industry . My family and l went to the above store looking for a way to get better wireless service and save money. Met Ricardo and just from the get go he was just wonderful , professional , accommodating and very attentive to our needs. Patiently he went over a couple plans and eventually figured out what would work best for a family of 4 and the best part , am sure like everyone save a little money . He ordered the phones and after delivery the pro he is , set all the phones up , went over all the details of billing , phone features and even took the time to go over the phones with the kids. He also gave us discounts on the accessories. Ricardo , thank you for excellent service and AT&T should have you as a store MANAGER . You are great at what you do. May God Bless you and Open doors for you .
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April 2023 by Samuel Jegede (SAMJ3G43V3R)
This spot here… it’s a to go spot. Staff here are willing to help you achieve your goal in staining your devices.Thank you.
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March 2023 by Juan Robles
To my beutiful Pre-Paid AT&T peeps!! This is not the place where they can help you. It always rhe same question, "why dont you get prepaid..." waiste of time.
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October 2022 by Leon Dudley
The culture in this store, located at 3040 W. Camp Wisdom Rd. in Grand Prairie, is a #APLUS customer service store. Joshua is by far the very best customer service representative I have encountered (No matter the Carrier)!!!Because I recently acquired DIRECTV services (#NFL), I was prevented from logging into my wireless, Wi-Fi or DIRECTV. I had been frustrated for a month and Joshua saw my dilemma as an opportunity to discover a solution.Thank you Joshua for your patience, professionalism and expertise!Thank you Harris for the water to quench my thirst, and thank you to Syed the store manager!Leon
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October 2022 by German Weirman
Great service. Friendly and installed my new screen protector very well.
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September 2022 by Jasmine L
Horrible customer service experience from Harris. I came into the store at 7:08, I waited until he was done servicing another client. This was my second time in this particular store and third time in ATT for the day. I was trying to get my phone working before the closed at 8. At 8:05 Harris told me to screen shot his tablet and figure it out as he has already helped me 5 minutes over and will get fined if he stays over 30 minutes. He proceeded to put me and another customer out of the store with out resolving the issue at hand. This is the worse customer service I have ever received in my LIFE. He need to be trained on how to treat customers no matter what the time is. Once I calmed down and left the store I was able to get my phone working, no help was given only bad temperament and frustration.
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September 2022 by Alicia Wiley
Customer service at this store was really top tier. Manager assisted us with a new line and a upgrade. Associate provided exceptional services.
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July 2022 by A T GN-008
Came into the store while shopping around, was definitely over the expensive bills and poor service with Verizon. I checked out the T-Mobile store which isn't far from this location, Mr. Syed definitely helped my decision to go with AT&T.
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July 2022 by Mia Credle
I entered the store in distress from being without my phone for 24 hrs, but by the time I left I was smiling again. Syed is the best!
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July 2022 by Journey J
Horrible customer service experience from Harris. I came into the store at 7:08, I waited until he was done servicing another client. This was my second time in this particular store and third time in ATT for the day. I was trying to get my phone working before the closed at 8. At 8:05 Harris told me to screen shot his tablet and figure it out as he has already helped me 5 minutes over and will get fined if he stays over 30 minutes. He proceeded to put me and another customer out of the store with out resolving the issue at hand. This is the worse customer service I have ever received in my LIFE. He need to be trained on how to treat customers no matter what the time is. Once I calmed down and left the store I was able to get my phone working, no help was given only bad temperament and frustration.
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July 2022 by brandin thomas
Tells you whatever to sale phone to get commission very hard to get the honest amount of the bill really won’t know until the 1st of the month made 3 visits to resolve and eventually had to go to a different location to get the details of my actual bill after getting a new phone
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June 2022 by Crypto Snake
Received great customer service from Josh. He got my wife and I a new iphone and saved us money on our bill. Come shop with Josh, he’ll get you right.
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June 2022 by Ron Julian
I always come to this location! Teresa is super helpful with everything. If I need a new phone, phone number or anything she always gets it done. Definitely recommend this location
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May 2022 by Khoi P.
Bad customer service. Young Indian guy talk rude and disrespectful, never come back here again.
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March 2022 by Christi madson
Came to this att after dealing with a 3rd party at Kroger. Teresa was extremely helpful in setting up my phone, changing my passwords so I can sign in and setting up my voice-mail. Definitely recommend coming here!
