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December 2021 by Matt A.
Derek is awesome! He went above and beyond to help my mother. He helped us right away saving us a lot of time and trouble. Thank you Derek!
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January 2021 by Barbara S.
I am standing in line to make a deposit inside because BOA has closed all their drive thrus (really? During the pandemic; that's the smart thing to do? ). A healthcare worker walks up just after the door was locked and was turned away. I asked the manager why they couldn't make an exception for a healthcare worker in today's times but no exceptions could be made. They had to turn her away. By the way, BOA not only doesn't have a drive thru anymore and they also close at 4 pm. Worst bank in town!!
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November 2019 by Patricia G.
This BofA is the best one in Grand Prairie and I have been to them all. Customer service is always great. There is no wait like the one on Hwy 161 in Grand Prairie. Employees are always helpful. This location on 1-20 can show Hwy 161 how it's done in order to be successful.
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November 2019 by Jose V.
I've been standing in line for 45 min, there's only 2 tellers. And they don't seem even try to make things faster, wrong attitude.
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August 2019 by Raul Sanchez
(Translated by Google) very bad service waits a lot to be served and there are only 2 ATMs usually aunkenla row east from shore to shore and birds are already older people can not last long unemployed I already put several times the complaints to corporation and the truth is a desepcion do not do anything
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July 2019 by Becca S.
This location doesn't have drive up teller service. They have the stalls for it, but they just have ATM's "for your convenience". I do not find that convenient at all. I no longer have bank accounts with BoA, but I keep a credit card because it has a low interest rate. I can not pay that credit card through an ATM, so I had to go in. I have never been to this location before, it was just convenient today. The tellers sit behind a glass wall and just tried to talk me into opening accounts with them. I wasn't impressed with this branch.
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April 2017 by Erica Ramon
Largest location , only has 2 tellers at a time. With non friendly service....
